Volkswagen of Orland Park - Service Center

My service writer Kelly was outstanding. He let me know what was wrong with my car and the work that needed to be done. I never felt pressured by him. He let me know what was wrong with my car and the work that needed to be done. I never felt pressured by him. More

Really good service and also really quick fix I am 100% happy with the service happy with the service More

We will not be returning for service due to your service employee, Geraldo. I had been in sales for 20 years and have now managed my own business for another 25 and never raised my voice to a customer like employee, Geraldo. I had been in sales for 20 years and have now managed my own business for another 25 and never raised my voice to a customer like he did. I was trying to understand what happened during my multiple trips to your facility and he wouldn’t listen to me, cut me off and yelled defensively at me. This is not acceptable behavior and he has lost you any future business from us. More

Everything was just fine I purchased car from there, so service was good. I'll be back to get other done when I have the funds service was good. I'll be back to get other done when I have the funds More

Clean, friendly staff, and organized. Gerardo listened to my concerns, took care of me very professionally and fast. Gerardo listened to my concerns, took care of me very professionally and fast. More

My car wouldn't start--I called for a tow. The fellow was able to jump start and I rushed over to VW. Kelly took care of the situation. He was very helpful. The fellow was able to jump start and I rushed over to VW. Kelly took care of the situation. He was very helpful. More

Kelly was great! ! He kept me informed from start to finish. He made sure to check if i have warranties to help with my service cost. He check to make sure I didn’t ha ! He kept me informed from start to finish. He made sure to check if i have warranties to help with my service cost. He check to make sure I didn’t have any open recall on my truck. Kelly customer service is top tier!!! More

Had an early morning appointment and was told it be hours before they could look at my vehicle. Then they stated that would not be able to make any repairs to the gas tank door because they likely wouldn’t h before they could look at my vehicle. Then they stated that would not be able to make any repairs to the gas tank door because they likely wouldn’t have parts. What is the point of making an appointment at a specific time if you cannot honor it? More

This dealership is always clean, the guys in service department greets you with a smile and is friendly. department greets you with a smile and is friendly. More

I do not feel that the service deparment gave me a good customer service experience. customer service experience. More