Volkswagen of Palatine

Excellent service on very short notice from Aldo. They diagnosed and resolved my problem in a very reasonable timeframe considering I had no appointment for service. They diagnosed and resolved my problem in a very reasonable timeframe considering I had no appointment for service. More

Excellent I called got an appointment, got in and out, just long enough for acup of coffee. Diego was my service rep and he did an excellent job explaining. I o I called got an appointment, got in and out, just long enough for acup of coffee. Diego was my service rep and he did an excellent job explaining. I only go to Autobarn in Mt. Prospect More

Fast and convenient Service staff was thorough polite and professional. I received personal attention and was told up front what it cost to service my vehicle. The work d Service staff was thorough polite and professional. I received personal attention and was told up front what it cost to service my vehicle. The work done was completed quicker than the estimated time. A big plus! More

Wonderful service department They always go out of there way to make the customer feel at home and comfortable. They explain things in a way anyone can understand and give a great They always go out of there way to make the customer feel at home and comfortable. They explain things in a way anyone can understand and give a great deal. More

1 month check up It was my first visit for service of my new vehicle. The staff was professional, they explained everything and the wait time not so bad. In the end my It was my first visit for service of my new vehicle. The staff was professional, they explained everything and the wait time not so bad. In the end my car was washed. Very good. More

MANTENIMIENTO. Un excelente servicio y una amable atención al cliente, todo el trato al cliente me gusta de este lugar incluyendo el servicio de transportación a mi Un excelente servicio y una amable atención al cliente, todo el trato al cliente me gusta de este lugar incluyendo el servicio de transportación a mi casa y recoger para agarrar mi carro para atrás. More

check engine light John Paul is always so helpful and receptive to what I need. I had an appointment in the area and stopped by to have them look at my check engine li John Paul is always so helpful and receptive to what I need. I had an appointment in the area and stopped by to have them look at my check engine light. they had not started on my car right away. so John Paul had someone give me a ride to my appointment while they figured out the problem. my check engine light had gone on and he was able to figure out what was wrong. while I was at my appointment, he called to inform me of the problem and was able to take care of the issue in a reasonable amount of time, since I had scheduled appointments all day. I don't mind paying a little more for the work that needs to be done because it is done the right way with the dealer and I trust them. More

Honest and accommodating, as well as quick. Every experience I have had at this dealership has been very, very good. The entire staff is kind and considerate, plus they are all great conversatio Every experience I have had at this dealership has been very, very good. The entire staff is kind and considerate, plus they are all great conversationalists. I have not known any of the mechanics to attempt to overcharge me and that speaks volumes to me. More

Fantastic Dealer worked with me on getting a car. Went in looking for a used vehicle, drove out in a new one! Staff was friendly and patience. Dealer worked with me on getting a car. Went in looking for a used vehicle, drove out in a new one! Staff was friendly and patience. More

Great service Even though I bring my Tiguan in for routine service, the service department is always courteous and professional. As a bonus, my car is always washe Even though I bring my Tiguan in for routine service, the service department is always courteous and professional. As a bonus, my car is always washed when I pick it up. More