Volkswagen of Palatine

My overall experience was great due to the overall expertise with the saleman Ryan. I was looking for a used VW but he showed me a couple of BMW's too because he saw right away in my personality what expertise with the saleman Ryan. I was looking for a used VW but he showed me a couple of BMW's too because he saw right away in my personality what I always wanted one but cost might be an issue. He was right and picked the perfect car for me for what would fit not just tried to sell me a car. He went that extra mile to show great customer service. Great job and patience! Erica More

My car needed service at the worst possible time and CK at Autobarn squeezed me in and got me out in record time. I feel like CK, John Paul and Ken are more than accommodating. I trust their advice and t at Autobarn squeezed me in and got me out in record time. I feel like CK, John Paul and Ken are more than accommodating. I trust their advice and they are sensitive to my budget and time. I don't feel like Autobarn is all about making $$$ but more about building relationships! More

Price was proper and so far the service has been great.I had looked at the car at another dealer in another state and liked the car. However, I wanted it to be purchased near my home. This dealer fit the had looked at the car at another dealer in another state and liked the car. However, I wanted it to be purchased near my home. This dealer fit the spot and after I purchased the car I was completely happy, not only with the price but also with the service so far. More

Cliff knows his stuff, is easy to work with, and helped me get a great deal on a car I love. He patiently walked me through every aspect of the car I was interested in and made sure I felt comfortable wit me get a great deal on a car I love. He patiently walked me through every aspect of the car I was interested in and made sure I felt comfortable with each step. I recommend going to him and to this dealer if you're new to VW, like I was. More

If you decide to buy a VW on the North Shore go to where they understand the vehicle and can give you the price and service you need: See Cliff Nelson at Autobarn Mt Prospect. I have been to the others cl they understand the vehicle and can give you the price and service you need: See Cliff Nelson at Autobarn Mt Prospect. I have been to the others closer to my home and they don't have a clue. Do yourself a favor and give Cliff a call..... More

My salesman, Cliff Nelson, was extremely pleasing to work with. I own many VW's, and had done much of my own research on a new vehicle. I let Cliff know my interests, and he found the exact vehicle with co with. I own many VW's, and had done much of my own research on a new vehicle. I let Cliff know my interests, and he found the exact vehicle with color and options that I had decided upon. He was straightforward on pricing, and transparent on applying all available VW promotional programs to the final purchase price. I would definitely recommend the Autobarn of Mt Prospect for the purchase of a new vehicle. And in particular, Cliff Nelson as a sales professional ! More

Overall experience was very good. We have been back to service the car multiple times and have had no complaints whatsoever. Definitely recommend - great crew and very good service! Not so satisfied service the car multiple times and have had no complaints whatsoever. Definitely recommend - great crew and very good service! Not so satisfied with the interest rate on financing we got, though. More

We were in need of a replacement for the car driven by our three teenage drivers (Yikes!), and wanted something used, not too expensive, but most importantly safe and reliable. We contacted Bill Dolan, th our three teenage drivers (Yikes!), and wanted something used, not too expensive, but most importantly safe and reliable. We contacted Bill Dolan, the service manager at the Autobarn, to see what recommendations he had. He gave terrific buying advice and put us in the hands of Cliff Nelson in sales. Cliff located an ideal vehicle based upon our needs - a used SUV that was at the Autobarn's sister dealership in Countryside. Cliff had the vehicle driven over to the Mt. Prospect dealership, which is near our home, and prepped it fully for our test drive. We liked the vehicle and loved the service Bill and Cliff gave us. Very fair pricing, a good trade in on the car we brought in, and a fast transaction. We received exactly the vehicle our family needed, paid the amount we went in wanting to pay, got a good deal on the trade, and went home happy. All vehicle searches we do in the future will start with Bill, Cliff and the Autobarn. They are the best! More

Cliff gave us the best price on our vehicle and was very forthright with his answers to our questions, unlike the other dealerships in the area. He did not try to disguise numbers or "play games" with the forthright with his answers to our questions, unlike the other dealerships in the area. He did not try to disguise numbers or "play games" with the pricing. It was what he said it was; no funny business. More

Ryan was great, he listened to what exactly I wanted. He was very helpful in finding the right car for me. The process moved along very smoothly. I was thrilled with the car and the experience. I will defin was very helpful in finding the right car for me. The process moved along very smoothly. I was thrilled with the car and the experience. I will definitely recommend Ryan and The Autobarn to everyone and will be back next time I'm looking for a car. Thanks Ryan! More