Volkswagen of Palatine

Not your typical car salesman. Working with Chris was a great experience! I dreaded having to buy a new car - researching, test driving, negotiating, etc. When I arrived at the Au Working with Chris was a great experience! I dreaded having to buy a new car - researching, test driving, negotiating, etc. When I arrived at the Auto Barn, Chris greeted me in a very friendly manner and took time to find out what type of car I needed. Even though the exact car I came in to see, was sold 10 minutes prior to me putting in an offer, he uncovered my top 3 must haves and delivered! I was able to get a very similar car with everything I needed. Due to my unfortunate experience of not being at the dealership first, he took that into account and put together a great offer and I took it (fast before anyone could buy this car before me)! I even get free car washes here - major bonus! Overall, I am extremely pleased with my new car, Chris's service, and I would highly recommend him and the Auto Barn to anyone looking for a new car! I feel relieved having found such a great place to give my business and am looking forward to all they have to offer! More

I was very well taken care of! I recently leased a VW Jetta and dealt with Chris Krause from start to finish. He was great! Good listener and I knew from the start he was trying h I recently leased a VW Jetta and dealt with Chris Krause from start to finish. He was great! Good listener and I knew from the start he was trying his best to understand what I was looking for in a new car deal. He was patient with me and helped me understand the dynamics of leasing and what my best options were going to be. I am now a proud owner of a Jetta and love the car. I will definitely deal with Chris and The Autobarn again. One more thing to share...Adam, who took care of all the paperwork with us was great to deal with too. No hassles at all. More

Great cars, great people, great dealer The process of buying a car can be stressful, but these guys walked me through the process really professionally. I was respected and my wife was trea The process of buying a car can be stressful, but these guys walked me through the process really professionally. I was respected and my wife was treated with admiration and care. We both felt the passion of the sales staff for having a great experience and would buy from them again More

Excellent customer service! I recently purchased a 2015 VW Jetta at the Autobarn Volkswagen of Mount Prospect. I worked with Christopher Krause who made the car buying process si I recently purchased a 2015 VW Jetta at the Autobarn Volkswagen of Mount Prospect. I worked with Christopher Krause who made the car buying process simple and pleasant. Based on my budget and driving habits he was able to find the perfect car for me and also worked to get me the most for my trade-in. Mike was also very helpful and took the time to answer my questions regarding the details of the purchase. Buying a vehicle could be stressful at many dealerships, but working with Christopher was very enjoyable and I love my new Jetta! More

Low key, high quality The salesman I worked with was intelligent, not pushy, helpful, and willing to negotiate. I was a little disappointed they didn't give me the Kelley B The salesman I worked with was intelligent, not pushy, helpful, and willing to negotiate. I was a little disappointed they didn't give me the Kelley Blue Book value for my Honda trade-in, but it did have some major body damage. More

Very Friendly Joey was very friendly and easy to work with. It is a long process and Joey kept me in the loop the entire time. Thank you. Joey was very friendly and easy to work with. It is a long process and Joey kept me in the loop the entire time. Thank you. More

Best Experience Yet!!!! From the moment I walked in I was greeted by Francisco with a positive attitude. His professionalism and positive demeanor sets a precedent for all ca From the moment I walked in I was greeted by Francisco with a positive attitude. His professionalism and positive demeanor sets a precedent for all car salesman. Adam, the financial specialist, also showed identical qualities and was very clear and explanatory for my vehicles financial obligation. Truly a fantastic team and a fantastic experience! More

Excellent ,friendly service! Chris is very experienced and knowledgeable which is why we went back to him for our third family car. He went above and beyond any other dealer we ha Chris is very experienced and knowledgeable which is why we went back to him for our third family car. He went above and beyond any other dealer we have ever dealt with. I highly recommend him, he made the process go as fast as possible and gave us excellent service. We will be going back for our fourth car in the spring! More

Great, Easy Car Buying Experience I had the best experience here, as a young female, that is not always the case at dealerships. I first worked with Allen, I called the dealership and I had the best experience here, as a young female, that is not always the case at dealerships. I first worked with Allen, I called the dealership and told Allen what I was looking for, within 20 minutes he texted me (my preferred contact method) with a vehicle that fit my exact requirements. He wasn't working the next day (when I came to the dealership) but set me up with Josh who made the whole car buying experience a breeze. The car I was interested in was inside and warmed up by the time I got there (great first impression, especially since it was below 0 outside). Josh was very nice and I never felt the typical 'pushy' salesman vibe from him, he was very personable and respectful. Him and his manager Mike were able to get to the number I was looking for and I ultimately bought the car. Josh took the time to help me program my Bluetooth and Navigation before I left the dealership (even though it was after business hours on a Friday night). This is the second car I have bought from this dealership and this will probably be my one and only stop next time I need a car! More