Volkswagen of Palatine

Excellent service and sale John Paul and Ray Puentes are terrific VW service writers: attentive, caring and pay special attention to customers. I have used this dealership for John Paul and Ray Puentes are terrific VW service writers: attentive, caring and pay special attention to customers. I have used this dealership for more than two decades and will continue to purchase and service my newer VW's there. More

Polar vortex troubles John Paul helped assess the problems with my electronic instrument panel as it was affected by the cold weather during Polar a vortex 2019. Lauren wa John Paul helped assess the problems with my electronic instrument panel as it was affected by the cold weather during Polar a vortex 2019. Lauren was also helpful with the scheduling. More

Wonderful customer experience! I chose the dealership based on their aggressive upfront pricing And the large selection of VW certified vehicles. I received a fair price for my trad I chose the dealership based on their aggressive upfront pricing And the large selection of VW certified vehicles. I received a fair price for my trade and we quickly arrived at a deal. Marley was very accommodating in regards to my time & making my visit a 1 trip transaction. More

Podziekowanie za obsługę Dziekuje....Marley Kowalewski za bardzo mila obsluge ..Dzieki fachowej porady zakupilam samochód w salonie Wolswagen Tiguan SE z którego jestem bardz Dziekuje....Marley Kowalewski za bardzo mila obsluge ..Dzieki fachowej porady zakupilam samochód w salonie Wolswagen Tiguan SE z którego jestem bardzo zadowolona i z pewnoscia polece moim znajomym .... Pozdrawiam Iwona Dudzic More

New lease Marley was so kind and informative. I am a first time leaser and Marley and staff answered all my questions. Marley was very patient with me. Very ple Marley was so kind and informative. I am a first time leaser and Marley and staff answered all my questions. Marley was very patient with me. Very pleasant experience. More

Always the best I’ve known John Paul since 1998 I got my Jetta ...he is as always the best.,.thank you John Paul! I appreciate you helping my extended family! I’ve known John Paul since 1998 I got my Jetta ...he is as always the best.,.thank you John Paul! I appreciate you helping my extended family! More

Tires Had purchased tires elsewhere, had 3 flats in short period of time was very frustrating, called VW dealership spoke with John Paul he offered my a sol Had purchased tires elsewhere, had 3 flats in short period of time was very frustrating, called VW dealership spoke with John Paul he offered my a solution was very happy to get it resolved right away! Thank You John Paul & everybody at VW Autobarn More

A+ Service Experience Had schedule an appointment for an oil change and software update. Unfortunately two days before the scheduled service a tire popped after hitting a Had schedule an appointment for an oil change and software update. Unfortunately two days before the scheduled service a tire popped after hitting a pot hole. After inspection the tire rim was damaged also. A small service turned into a big service. Ray P was very accommodating and found a way to reduce the overall price and the work was done timely and professionally. Truly appreciate the extra effort and professionalism. More

Clear Explanations and Rapid Service Brought in my Jetta with a warning light. Cesar clearly explained the process and results. My warning light issues were resolved quickly. I am alway Brought in my Jetta with a warning light. Cesar clearly explained the process and results. My warning light issues were resolved quickly. I am always pleased with the service here. More

Patient, Helpful, Quick process Cesar was so helpful and working with us for a long time. He is patient and helpful. We were selling our current car and have started browsing for a f Cesar was so helpful and working with us for a long time. He is patient and helpful. We were selling our current car and have started browsing for a family car. He is full of answers and is helpful in guiding us as safety and reliability is our top concern when buying a new car. Thanks for all the help! We look forward to continuing to come here for our future needs. More