Volkswagen of Palatine

Great location, good level of attention, fair exchange in negotiation over price and while I haven't had to have any car service at this point I expect the same level of detail negotiation over price and while I haven't had to have any car service at this point I expect the same level of detail More

This was the best experience i had to endure with a Dealership ever! I'm giving them 5 stars because, Kalina Gartner our sales woman worked so hard to get my son approved for this vehicle being that th Dealership ever! I'm giving them 5 stars because, Kalina Gartner our sales woman worked so hard to get my son approved for this vehicle being that this was his first car loan. We were there 3 hours tops before he was approved. We had been to 2 other dealerships and they didn't work hard enough like Kalina Gartner did. Thanks so much for all your help! Also thanks to the finance man who also helped by calling around to countless banks to get my son a loan an Kalina's manager who put in a lot of work as well. I am very grateful for this car dealership for giving my son a chance! I will recommend this DEALERSHIP to anyone looking for a vehicle. Thanks once again Autobarn Volkswagen of Mt.Prospect! More

From the moment I met Chris Krause, I knew that I wanted to purchase a car from him. He was not pushy like the typical car salesman, you know the whole "What can I do to get you in this car today" deal. I m to purchase a car from him. He was not pushy like the typical car salesman, you know the whole "What can I do to get you in this car today" deal. I made it clear that I was just browsing and not ready to make a purchase. He respected this and gave me as much information as he could to help make my decision easy. I returned about a week later to test drive the car I was looking at to make sure it was exactly what I wanted (it was) before I dug deep into my bank account. I realize buying a car is a lengthy process, but I could tell Chris was trying his hardest to make sure the deal took the least amount of time possible. When people ask me where I bought my car from I am proud to say The Autobarn Volkswagen of Mt. Prospect, and I'll be sure to send them to Chris because I know he'll take great care of them. Overall I was very satisfied with the whole experience and am more than excited to be the newest member of the VW family!!! More

Basically I went in browsing with the intent on buying something sooner or later, I really wasn't in any rush. I pretty much explained what i was interested in doing and the circumstance under which I wo something sooner or later, I really wasn't in any rush. I pretty much explained what i was interested in doing and the circumstance under which I would be able to buy the car. Through every step of the way Martin Y. was very accommodating and helpful. I don't exactly have the best credit in the world, but they were clear and upfront about the situation. I appreciated the fact that i wasn't being jerked around and disregarded because of my lack of perfect credit. Because of that, i was happy with the overall buying experience. I explained what is was that i wanted to do and they made it happen. Thanks Martin! More

Decided to randomly test drive a new GTI, always liked them and look like fun cars. Robert B helped us out and took us for a test drive. It was very stress free and no pushy tactics. Left the dealership t them and look like fun cars. Robert B helped us out and took us for a test drive. It was very stress free and no pushy tactics. Left the dealership that night with all the information I needed to make a decision. Rob gave us his number and we communicated via text. Due to scheduling, we went back to buy the new car on a day Robert was off. Robert was kind enough to advise another sales associate of our situation and when we came in on Friday evening, it was a smooth transaction and Martin was very helpful and friendly. Finance manager was helpful as well and had us out the door as soon as he could. Martin then went over every feature on the car and helped me setup bluetooth and navigation. Normally I get a handshank and the sales associate goes off after signing all the legal documents, never to be seen again. Not with Robert and Martin. They went over all of the dealer perks, features of the car, warranty, schedule maintenance and even followed up with me the following week. More

We bought a 2011 VW Jetta SEL form Autobarn of Mt. Prospect. The dealership had the car that we wanted listed online with a price that was a little over our budget. We paid a visit to the dealership a Prospect. The dealership had the car that we wanted listed online with a price that was a little over our budget. We paid a visit to the dealership anyway even though it was far away from my home, and the car was as described and reflected the pictures on the online listing. It had all the features that we wanted, and we really wanted to buy it but the only issue was the price. The employee who showed us the car, Robert Baturin, welcomed us, took us to his office, gave us some details about the car, and offered to show us the car and test-drive it. He was very friendly and was very knowledgeable about the car, and he explained everything very specifically and accurately. What we liked about him was that he was honest whenever we asked a question, which made us trust him more. Even though the price was a little over the budget, we felt that Robert was working with us to give us the best price we can get without pushing us to do anything. This is a quality that is not found in all dealerships. Eventually, we were willing to buy the car and bought it because we felt comfortable that it was a good car from a good dealership. After we bough it, Robert took us to the car and showed and taught us about everything in the car from bumper to bumper. More

I chose VW Autobarn Mt. Prospect because it's close to my house, which really pays off when you want a free car wash if you buy a new vehicle or have any maintenance that needs to be done. Very friendl to my house, which really pays off when you want a free car wash if you buy a new vehicle or have any maintenance that needs to be done. Very friendly customer service, definitely recommend this dealership! More

The Autobarn came highly recommended by several Mt. Prospect car-buyers, and I could not agree more with the recommendation. My experience working with Robert Baturin was exceptional. Robert did a fant Prospect car-buyers, and I could not agree more with the recommendation. My experience working with Robert Baturin was exceptional. Robert did a fantastic job listening to what I needed as a car-buyer, and that was to stay within my budget but also buy a quality used car. I received both, a great car and I will not stress each month about a car payment. Robert also goes above and beyond for his customers. I have received several courtesy phone calls to ensure that my car was in proper working order, as well as if I was having any issues. I appreciate Robert taking time out of his day to ensure that his clients are satisfied with their purchase. Thank you for everything you have done, and I love my new car!! More

Friendly customer service. Salesman helpful and detailed in explaining how the VW Jetta worked. Low pressure environment. Buying a car can be a stressful experience. This was the first time it was an enj in explaining how the VW Jetta worked. Low pressure environment. Buying a car can be a stressful experience. This was the first time it was an enjoyable experience for me. More

We first met with Kalina at the beginning of the year in February. We did not purchase the car at that time however Kalina left such a lasting impression on us that we knew we wanted to purchase our new car February. We did not purchase the car at that time however Kalina left such a lasting impression on us that we knew we wanted to purchase our new car through Autobarn in Mt Prospect & definitely with her. She is amazing, she's helpful and genuinely cares about what you what, not a typical overly pushy get into any vehicle salesperson that we've come across before. Kalina was in contact with us the entire time, she even came in on her day off because it was the most convenient day for us to get down there and when we arrived she had the car pulled to the side for us ready to go. I couldn't have asked for a better experience with Kalina or any of the staff we met at the Autobarn. More