Volkswagen of Panama City
Panama City, FL
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Great service Very nice and helpful explaining what they did to the car. It was due for 20000 mile service. He also explained the website I could go to about the pr Very nice and helpful explaining what they did to the car. It was due for 20000 mile service. He also explained the website I could go to about the problem with the diesels. I'm pretty upset about that but not at your dealership. I usually get a new car about every 2-3 years and can't now because my cars not worth much. Once I pay it off I'm done with Vw. But thanks for great service. More
Excellent Customer Service I was on my 2nd Volkswagen when 2 weeks ago a man pulled out in front of me and totaled my 2014 Jetta SE I only had that car 2 years. I was amazed a I was on my 2nd Volkswagen when 2 weeks ago a man pulled out in front of me and totaled my 2014 Jetta SE I only had that car 2 years. I was amazed and thankful for the safety features and how they kept me from getting hurt. We came in contact with Richard Dugger at the Panama City Volkswagen dealership and we explained to him what had happened and why we where there. He made sure we knew about all the deals and all the new features on the models so my husband ask Richard to give us their best and final offer on 3 models and we would decide from that. He came back with great offers on all 3. We went with the 2015 Jetta SE TSI and I am a very happy girl!!! Richard was very friendly and knowledgeable about the vehicles and was wonderful to deal with. I highly recommend Panama City Volkswagen and Richard Dugger!!!!!!! More
Great custoomer service My salesman was fantastic! He showed me other cars and made sure this was the right vehicle for me. He helped us get the best deal, but did not pressu My salesman was fantastic! He showed me other cars and made sure this was the right vehicle for me. He helped us get the best deal, but did not pressure us to buy. He called a few days after the purchase to see how we were liking the vehicle. We have been back to the dealership a few times for accessories and he always greets us with a smile and a handshake. Outstanding customer service! More
Excellent service and staff We received an e-mail regarding a loyalty bonus for current VW owners, and decided to trade in our 2010 Jetta Sportswagon for the 2016 Golf Wagon. I c We received an e-mail regarding a loyalty bonus for current VW owners, and decided to trade in our 2010 Jetta Sportswagon for the 2016 Golf Wagon. I contacted our local VW dealer and 2 out-of- town VW dealers about this by e-mail. Within 24 hours I received replies from the out-of-town dealers. Mr. Jason Jeter of Panama City Volkswagen went above and beyond the call to answer all of our questions and then provided us with a very attractive offer in writing. Since I wanted to give the local dealer a chance I actually went to the store with the offer from Panama City Volkswagen. As it turned out the salesperson had not even started on an offer, and implied the offer from Panama City VW had to be a come on! - We decided to make the 100 mile drive to Panama City. In Panama City we were greeted by Mr. Marquel Thomas, who introduced us to the car, and went out of his way to explain everything in a professional and friendly manner. The car was exactly as agreed, ready to go, and after a test drive we were on our way home in the Golf Wagon. To sum up - regarding the personnel and the facility, I highly recommend Panama City Volkswagen. - The only regret is, that I won’t be able to have the service done by Panama City Volkswagen - the trip is a little to long for that. PS - At X-mas we received a thank you gift from Marquel Thomas! More
Amazed by the customer service Everyone i had come is contact with were so friendly and professional. I would recommend this dealership to anyone and everyone. Thank you for everyt Everyone i had come is contact with were so friendly and professional. I would recommend this dealership to anyone and everyone. Thank you for everything! More
worst buying experience of my life Started with them telling us they wouldn't sell me the car for the price tag they had hanging in the window. Then they waited til we had signed the p Started with them telling us they wouldn't sell me the car for the price tag they had hanging in the window. Then they waited til we had signed the paperwork then told us a second key would cost another $250.00. Very shady More
Easy, Pleasant Transaction I made 2 visits to the dealership. The first, to test drive 2 cars, was a relaxed visit. No pressure when I explained that I was just beginning my s I made 2 visits to the dealership. The first, to test drive 2 cars, was a relaxed visit. No pressure when I explained that I was just beginning my search for a vehicle. The second, to get my wife's buy-in was equally relaxed. The atmosphere is friendly, low-pressure and comfortable. We were offered a fair trade-in price and a surprisingly reasonable deal on the new vehicle. On top of that, we were given 0% financing. Brandon and his boss were easy to work with. More
Excellent Repair Service Being a dealership, I was getting prepared to pay high prices for fixing a flat tire (I got used to performing my own repairs with my previous vehicle Being a dealership, I was getting prepared to pay high prices for fixing a flat tire (I got used to performing my own repairs with my previous vehicle, but called them because my tires should still be under warranty). My heart sunk when I noticed a screw lodged in the tire, as road hazards are not covered in the warranty, but I was pleasantly surprised to find out the low cost of the repair. The problem and the repairs were fully explained to me, and the staff was as courteous as can be. I give them the highest possible marks. More
awesome They were very helpful with helping me find the vehicle I wanted very friendly and overly nice the team there were awesome I will recommend as many cu They were very helpful with helping me find the vehicle I wanted very friendly and overly nice the team there were awesome I will recommend as many customers as I can to stop by there dealship awesome job keep up the great work!!! More
The best vehicle purchasing experience of my life. I am extremely satisfied with VW of Panama City regarding my current purchasing experience. This is my second purchase and both experiences were exce I am extremely satisfied with VW of Panama City regarding my current purchasing experience. This is my second purchase and both experiences were exceptional. Marquel was awesome! He was attentive and accommodating. I highly recommend this dealership! More