Volkswagen of Panama City

Our customer service rep Matthew Smith at Panama City VW was very rude. We scheduled our visit online via an email special for a $20 oil change that typically costs $90. When we went to check out after wait was very rude. We scheduled our visit online via an email special for a $20 oil change that typically costs $90. When we went to check out after waiting two hours for a standard oil change, he tried to charge us $100. I explained we had the coupon sent to us from VW and he tried to say it probably wouldn’t apply. So, I explained I made sure that our VIN matched it, which it did. He said we were supposed to tell him before he took our car back to start about the special. (Why that matters, I don’t know? Seems questionable because that has nothing to do with the service) I explained that wasn’t anywhere on the email or coupon. So he had to go have his manager edit our balance and made sure to say loudly “they want $80 off.” Mind you, VW sent us this coupon. He said when we scheduled this service, we schedule through a Houston TX portal and “they don’t know what they’re doing”. None of this had to do with us or the oil change. We ended up walking away paying the $20 for the service but he would’ve easily taken our $100 if I didn’t speak up. It stated clearly on my appointment that we had the special along with our scheduled service. We’re repeat VW customers but won’t be going back to the Panama City location. This was very bad service. 0/10 recommend. More

VW went above and beyond fixing my issue! They let me know it was a recall when I had no idea, then stayed late on a Friday to ensure it was fixed before the weekend. They let me know it was a recall when I had no idea, then stayed late on a Friday to ensure it was fixed before the weekend. More

Mark is always helpful and knowledgeable. He can explain how my car works so even I can understand! I trust my car will be kept running great! He can explain how my car works so even I can understand! I trust my car will be kept running great! More

Mark at VW was able to get me in immediately, let me know the estimated price on the phone, texted me to let me know to reach out if I had any questions, notified me when they were done, treated me as a valu the estimated price on the phone, texted me to let me know to reach out if I had any questions, notified me when they were done, treated me as a valuable regular customer, and had no surprise expenses upon pickup More

Clean friendly matt smith did an excellent job putting things together matt in parts also things together matt in parts also More

Everyone is very professional and friendly and helpful. Always a good experience with this dealership Always a good experience with this dealership More

Very easy and stress free process with buying my first vehicle. Our salesman Kevin was very honest, helpful, calm and kind to us through the buying process. vehicle. Our salesman Kevin was very honest, helpful, calm and kind to us through the buying process. More

It was great working with Kevin. He was very open and honest. I will return if I purchase a Volkswagen. He was very open and honest. I will return if I purchase a Volkswagen. More

Mark Skaggs was professional and helpful. The service was done quickly and everything I asked them to do they did. I will continue to bring my vehicles to this location for service because of The service was done quickly and everything I asked them to do they did. I will continue to bring my vehicles to this location for service because of the superior customer service offered here. More

Matthew Tomasello is wonderful! He is very knowledgeable and personable. We love him! If we ever need another new car we will be going back to him. He is very knowledgeable and personable. We love him! If we ever need another new car we will be going back to him. More