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Volkswagen of Pittsfield

Lenox, MA

4.8
66 Reviews

384 Pittsfield Rd

Lenox, MA

01240

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Showing 66 reviews

August 27, 2026

Friendly employees. Laura is excellent. Explains everything very well. Laura is very knowledgeable. Dealership is very clean. I absolutely love my first Tiguan Volkswage More

by donnahnewman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac
Aug 27, 2026 -

Volkswagen of Pittsfield responded

Thank you for choosing Volkswagen Lenox and for sharing your feedback about Laura and our team! Enjoy every mile in your Tiguan, and welcome to the Volkswagen family!

July 20, 2026

Matt was very helpful knowledgeable and courteous. He got back to me when he said and had the car all ready to go within a few days it was an excellent experience and it made buying a new car very eas More

by john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt McDonoughKl, Brian Smith
Jul 20, 2026 -

Volkswagen of Pittsfield responded

John, we are happy to hear Matt was so helpful and efficient. We appreciate your business and we thank you for choosing Volkswagen Lenox. Safe travels in your new car!

June 19, 2026

John the salesman at VW McGee in Lenox was amazing! Attentive from beginning to end! I love my new purchase and plan on referring and returning for future purchases! More

by tomeka38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John - Salesman , Brian Smith
Jun 22, 2026 -

Volkswagen of Pittsfield responded

We're so glad to hear John provided such a great experience! Thank you for choosing Volkswagen Lenox and for the referrals. Enjoy your new ride!

June 19, 2026

I am extremely disappointed in the fact that I was given a quote for a certain amount of money then, when it came time to pick up my vehicle, it was almost $500 more with no communication More

by metcalf.will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Smith
Jun 27, 2026 -

Volkswagen of Pittsfield responded

Hello Will, I really appreciate the feedback on your service visit with us. I'm very sorry that we fell short of meeting expectations. I just left you a voicemail with my direct line, and would love to connect to better understand the delta. Transparently, if we quoted you a specific price, and that amount was $500 more when you came to pick up the vehicle, I'm prepared to refund you the $500 immediately. You can reach me directly at 413-241-5045, or by email at jherndon@mcgeecars.com. Thank you - Jason Herndon, General Manager

March 26, 2026

My service advisors and the technicians at BMW of Lenox have always done a great job of keeping my car safe on the road and informing me when repairs are needed. The work is always timely and complete & th More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Mar 26, 2026 -

Volkswagen of Pittsfield responded

Hi Lisa, thank you so much for your excellent review of our team! We appreciate your confidence in our work and we hope to see you again at BMW of Lenox.

February 27, 2026

Brand new building, efficient layout, nice though not quite finished waiting areas. Liked the choice of waiting areas. More

by ksclark126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James at service desk was great
Feb 27, 2026 -

Volkswagen of Pittsfield responded

We love your five-star rating of Volkswagen Lenox! It's great to hear that you were impressed with our efficient layout and comfortable waiting areas. See you next time!

February 01, 2026

Super friendly and helpful. Gave a clear explanation of the problem and the different ways to go about solving it. Would use them again in a heartbeat. More

by Rex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Feb 03, 2026 -

Volkswagen of Pittsfield responded

Rex, thank you for sharing your feedback about our friendly and helpful staff! We look forward to assisting you again at Volkswagen Lenox.

January 21, 2026

Outstanding service, in right away and finished when promised. I couldn't ask for more. Great new facility! Customer drive-in, not exposed to the elements. Couldn't have been friendlier? I will use them More

by genewflynnbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Jan 22, 2026 -

Volkswagen of Pittsfield responded

We’re so proud to receive your support! Thank you for choosing Volkswagen Lenox and for sharing your experience with our team. We look forward to your next visit.

December 29, 2025

Communication of the problems, and their repair and timing were excellent. The repairs required parts and took more than a week during which time a loaner was provided. Car was returned clean inside More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Brian Smith
Dec 30, 2025 -

Volkswagen of Pittsfield responded

Jim, we're glad we could help with everything from communication to the repairs themselves at Volkswagen Lenox. Please let us know if there's anything else we can do for you in the future! Safe travels!

December 27, 2025

Fast and dependable service every time always a pleasure clean and friendly atmosphere at the dealership More

by Regendahl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Dec 30, 2025 -

Volkswagen of Pittsfield responded

Thank you for your excellent review! We are thrilled to hear that you are so satisfied with our service. We look forward to your next visit! - The Volkswagen Lenox Team

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