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Volkswagen of Pittsfield

Lenox, MA

Overview
Reviews
4.8
64 Reviews
Call Dealership (413) 443-4702

384 Pittsfield Rd

Lenox, MA

01240

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Showing 64 reviews

June 19, 2026

John the salesman at VW McGee in Lenox was amazing! Attentive from beginning to end! I love my new purchase and plan on referring and returning for future purchases! More

by tomeka38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John - Salesman , Brian Smith
Report | Print
June 19, 2026

I am extremely disappointed in the fact that I was given a quote for a certain amount of money then, when it came time to pick up my vehicle, it was almost $500 more with no communication More

by metcalf.will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Smith
Report | Print
March 26, 2026

My service advisors and the technicians at BMW of Lenox have always done a great job of keeping my car safe on the road and informing me when repairs are needed. The work is always timely and complete & th More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Mar 26, 2026 -

Volkswagen of Pittsfield responded

Hi Lisa, thank you so much for your excellent review of our team! We appreciate your confidence in our work and we hope to see you again at BMW of Lenox.

February 27, 2026

Brand new building, efficient layout, nice though not quite finished waiting areas. Liked the choice of waiting areas. More

by ksclark126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James at service desk was great
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Feb 27, 2026 -

Volkswagen of Pittsfield responded

We love your five-star rating of Volkswagen Lenox! It's great to hear that you were impressed with our efficient layout and comfortable waiting areas. See you next time!

February 01, 2026

Super friendly and helpful. Gave a clear explanation of the problem and the different ways to go about solving it. Would use them again in a heartbeat. More

by Rex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Report | Print
Feb 03, 2026 -

Volkswagen of Pittsfield responded

Rex, thank you for sharing your feedback about our friendly and helpful staff! We look forward to assisting you again at Volkswagen Lenox.

January 21, 2026

Outstanding service, in right away and finished when promised. I couldn't ask for more. Great new facility! Customer drive-in, not exposed to the elements. Couldn't have been friendlier? I will use them More

by genewflynnbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Jan 22, 2026 -

Volkswagen of Pittsfield responded

We’re so proud to receive your support! Thank you for choosing Volkswagen Lenox and for sharing your experience with our team. We look forward to your next visit.

December 29, 2025

Communication of the problems, and their repair and timing were excellent. The repairs required parts and took more than a week during which time a loaner was provided. Car was returned clean inside More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Brian Smith
Report | Print
Dec 30, 2025 -

Volkswagen of Pittsfield responded

Jim, we're glad we could help with everything from communication to the repairs themselves at Volkswagen Lenox. Please let us know if there's anything else we can do for you in the future! Safe travels!

December 27, 2025

Fast and dependable service every time always a pleasure clean and friendly atmosphere at the dealership More

by Regendahl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Dec 30, 2025 -

Volkswagen of Pittsfield responded

Thank you for your excellent review! We are thrilled to hear that you are so satisfied with our service. We look forward to your next visit! - The Volkswagen Lenox Team

October 17, 2025

The service was exceptional. Ethan was friendly and kept me informed every step of the way. I was able to track progress, including viewing a video describing what they did to ev More

by nancy.nylen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Oct 20, 2025 -

Volkswagen of Pittsfield responded

Hi Nancy, we're happy to hear you had a positive experience with Ethan and the team! We sincerely thank you for choosing Volkswagen of Pittsfield and we hope to see you again down the road!

October 04, 2025

Great people to care for my VW. Answers the phone, gives good information and a stress free service experience More

by Shedm10438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Oct 20, 2025 -

Volkswagen of Pittsfield responded

We’re so glad we could provide a stress-free service experience. Thank you for choosing Volkswagen of Pittsfield and for sharing your support! We look forward to seeing you next time.

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