Volkswagen of Salem County

After car shopping for weeks and visiting several dealerships, we decided to try just one more before giving up. It turned out that our last stop should've been our first! We were met by Lena Rondon. dealerships, we decided to try just one more before giving up. It turned out that our last stop should've been our first! We were met by Lena Rondon. She was informative and personable yet professional. She took her time with us before we found the perfect car for our family and budget. We never once felt rushed or pressured. Joseph Hernandez, the General Sales Manager, worked along side her and together, they made sure we were satisfied with everything. We were so pleased that I brought my mother in a few days later and she also had the same amazing experience and service. She is very happy with her purchase as well. If you're in the market for a car, please make this your FIRST stop, not your last. Do yourself a favor and ask for Lena. (Although everyone there is top notch) More

Wow, Wow, Wow! !!! Our son bought a used car here and the service was AMAZING!! Lena was our sales rep. She was very informed on car and able to answer any quest !!! Our son bought a used car here and the service was AMAZING!! Lena was our sales rep. She was very informed on car and able to answer any questions we had. She worked with us for hours until deal was complete. We couldn't have been more thankful to her!!! Kevin Sullivan was wonderful and worked with Michael getting him a great trade in. Derek Cohen was a pleasure to work with doing all banking stuff. Finally the manager of the service department (sorry forgot your name) was incredible as well. He came out and check out a problem and had car brought in right away and part was repaired on the spot. We highly recommend this dealership!!!! ***They all stayed for two hours after closing to help us complete deal**** More

I have visited this dealer three times now. Each time it's always been a great experience. Sales staff is always super friendly even if I'm not buying something. My first visit really was just Each time it's always been a great experience. Sales staff is always super friendly even if I'm not buying something. My first visit really was just to charge here because they offer a courtesy charger as long as you ask for permission. I stopped here again several months later and same situation. This time I went to the parts department and again, everyone was super friendly. Lastly today, I stopped in again to charge and was meant by Lena and again she was super friendly. Even after realizing I wasn't going to buy something she was very courteous. I will definitely consider this deal as next time I purchased a car. More

A bad experience. Not only did they give me the wrong information on what was needed to get the car legal to drive in PA, but 6 weeks after I bought the car it ran out Not only did they give me the wrong information on what was needed to get the car legal to drive in PA, but 6 weeks after I bought the car it ran out of oil. It’s in the shop now. 43000 miles and it’s burning oil and I was never informed prior to buying it. And I’ve been gas lighted by the sales guy who’s an experienced vw driver. I should’ve known something was going on with the dealership when I left with barely any gas in the tank. More

Yes one can purchase a sled from them, or any wolkswagen dealer, service can’t be compared to services offered im Deutsche land. I would suggest seeking service elsewhere. Ex. No nitrogen for tires, no taxi dealer, service can’t be compared to services offered im Deutsche land. I would suggest seeking service elsewhere. Ex. No nitrogen for tires, no taxi service , and they don’t pick your car up from your house and return it . Let just say , one could run out of gas in front of there dealer and they wouldn’t care. We purchased a 23 Tiguan 3 months ago there, being assured the service that would come with the car, but I’m forced to look elsewhere for service. Ferti. Gonzalez More

This is my second time purchasing at this dealership and both experiences have been absolutely perfect. Friendly and prompt service. This is my second time having Tara as my sales rep and she did not disapp both experiences have been absolutely perfect. Friendly and prompt service. This is my second time having Tara as my sales rep and she did not disappoint either time. Dustin was easy to talk to and knowledgeable. I will definitely return in the future. More

My recent experience at Volkswagen Salem left me deeply disappointed and frustrated, especially considering my history of doing business with them. On the same day, I purchased a brand 2023 car and a preow disappointed and frustrated, especially considering my history of doing business with them. On the same day, I purchased a brand 2023 car and a preowned 2001 Volkswagen Passat in gray. Unfortunately, the dealership's handling of both transactions and the subsequent customer service were far from satisfactory. Firstly, during the purchase of the Volkswagen Passat, I noticed a strange odor in the interior and the check engine light was on. Despite my reservations, I was assured that the issues would be addressed-the car would be detailed, and the dashboard light was a minor concern. I also inquired about a potential discount for purchasing two vehicles in one day and being a repeat customer. To my surprise, the manager's response was dismissive, stating that offering me coffee was their version of a "deal".Subsequently, I brought the Passat back for detailing due to the lingering pet smell. During this time, my sister expressed interest in buying a car as well. We made arrangements to return the next day to finalize her purchase. However, upon my car's return, it was evident that it had not been properly cleaned. I was infuriated by the dealership's lack of honesty. Moreover, the check engine light came back on, and I was told it was due to the gear shifter. This further eroded my trust in the vehicle's condition, and I decided not to keep it. I attempted to return the car, but NJ law was not on my side, leading to a significant financial loss when I sold it back to the dealership, including the down payment I had made.The whole experience was marked by poor communication, unfulfilled promises, and a lack of customer-centricity. I couldn't help but feel undervalued as a customer with a history of purchases at this dealership. It's disappointing to think about the potential business they lost due to their treatment of loyal customers. I hope that the owner of Volkswagen Salem takes a closer look at their customer service practices and realizes the opportunities they missed in retaining a satisfied customer and gaining referrals. My trust in this dealership has been shattered, and I will be exploring other options for my future automotive needs. More

Horrible do not buy anything From them . They stand by nothing !!! I should have listened to reviews from the start . 100% accurate service is horrible They stand by nothing !!! I should have listened to reviews from the start . 100% accurate service is horrible More

Do not buy a car from here ! !!! Do not !!! They do not stand by their cars ! Now I’m stuck with junk they will not stand by vehicle !!! Do not !!! They do not stand by their cars ! Now I’m stuck with junk they will not stand by vehicle More

I bought a car from them which had aftermarket modifications done which they failed to disclose to me. Now it’s going to cost me over $1300 to have corrected and they refuse to help in any way. Ha modifications done which they failed to disclose to me. Now it’s going to cost me over $1300 to have corrected and they refuse to help in any way. Had I been made aware of these modifications I would not have bought the car. Stereo typical car dealership from my experience, do and say whatever to get the sale then once you pull off the lot you are on your own. More