Volkswagen of Salem County

A bad experience. Not only did they give me the wrong information on what was needed to get the car legal to drive in PA, but 6 weeks after I bought the car it ran out Not only did they give me the wrong information on what was needed to get the car legal to drive in PA, but 6 weeks after I bought the car it ran out of oil. It’s in the shop now. 43000 miles and it’s burning oil and I was never informed prior to buying it. And I’ve been gas lighted by the sales guy who’s an experienced vw driver. I should’ve known something was going on with the dealership when I left with barely any gas in the tank. More

Yes one can purchase a sled from them, or any wolkswagen dealer, service can’t be compared to services offered im Deutsche land. I would suggest seeking service elsewhere. Ex. No nitrogen for tires, no taxi dealer, service can’t be compared to services offered im Deutsche land. I would suggest seeking service elsewhere. Ex. No nitrogen for tires, no taxi service , and they don’t pick your car up from your house and return it . Let just say , one could run out of gas in front of there dealer and they wouldn’t care. We purchased a 23 Tiguan 3 months ago there, being assured the service that would come with the car, but I’m forced to look elsewhere for service. Ferti. Gonzalez More

This is my second time purchasing at this dealership and both experiences have been absolutely perfect. Friendly and prompt service. This is my second time having Tara as my sales rep and she did not disapp both experiences have been absolutely perfect. Friendly and prompt service. This is my second time having Tara as my sales rep and she did not disappoint either time. Dustin was easy to talk to and knowledgeable. I will definitely return in the future. More

My recent experience at Volkswagen Salem left me deeply disappointed and frustrated, especially considering my history of doing business with them. On the same day, I purchased a brand 2023 car and a preow disappointed and frustrated, especially considering my history of doing business with them. On the same day, I purchased a brand 2023 car and a preowned 2001 Volkswagen Passat in gray. Unfortunately, the dealership's handling of both transactions and the subsequent customer service were far from satisfactory. Firstly, during the purchase of the Volkswagen Passat, I noticed a strange odor in the interior and the check engine light was on. Despite my reservations, I was assured that the issues would be addressed-the car would be detailed, and the dashboard light was a minor concern. I also inquired about a potential discount for purchasing two vehicles in one day and being a repeat customer. To my surprise, the manager's response was dismissive, stating that offering me coffee was their version of a "deal".Subsequently, I brought the Passat back for detailing due to the lingering pet smell. During this time, my sister expressed interest in buying a car as well. We made arrangements to return the next day to finalize her purchase. However, upon my car's return, it was evident that it had not been properly cleaned. I was infuriated by the dealership's lack of honesty. Moreover, the check engine light came back on, and I was told it was due to the gear shifter. This further eroded my trust in the vehicle's condition, and I decided not to keep it. I attempted to return the car, but NJ law was not on my side, leading to a significant financial loss when I sold it back to the dealership, including the down payment I had made.The whole experience was marked by poor communication, unfulfilled promises, and a lack of customer-centricity. I couldn't help but feel undervalued as a customer with a history of purchases at this dealership. It's disappointing to think about the potential business they lost due to their treatment of loyal customers. I hope that the owner of Volkswagen Salem takes a closer look at their customer service practices and realizes the opportunities they missed in retaining a satisfied customer and gaining referrals. My trust in this dealership has been shattered, and I will be exploring other options for my future automotive needs. More

Horrible do not buy anything From them . They stand by nothing !!! I should have listened to reviews from the start . 100% accurate service is horrible They stand by nothing !!! I should have listened to reviews from the start . 100% accurate service is horrible More

Do not buy a car from here ! !!! Do not !!! They do not stand by their cars ! Now I’m stuck with junk they will not stand by vehicle !!! Do not !!! They do not stand by their cars ! Now I’m stuck with junk they will not stand by vehicle More

I bought a car from them which had aftermarket modifications done which they failed to disclose to me. Now it’s going to cost me over $1300 to have corrected and they refuse to help in any way. Ha modifications done which they failed to disclose to me. Now it’s going to cost me over $1300 to have corrected and they refuse to help in any way. Had I been made aware of these modifications I would not have bought the car. Stereo typical car dealership from my experience, do and say whatever to get the sale then once you pull off the lot you are on your own. More

Amazing Experience! From the moment I called VW of Salem County and spoke with Tara I felt I was going to have a great experience. When we arrived he car I was intereste From the moment I called VW of Salem County and spoke with Tara I felt I was going to have a great experience. When we arrived he car I was interested in was ready to be test driven. Even in the COVID age they found a way to provide a warm and effective way of serving customers. The other reps worked as a Team to provide the best car dealership customer service experience I have EVER seen. My best to you guys and I will be telling friends and family about you :-) Peace! Gwen More

Easiest Car Purchase of my life! Purchased a 2019 Jetta this week and Derek was fantastic. No pressure sales, just the facts. He answered all of our questions, had most of the paper Purchased a 2019 Jetta this week and Derek was fantastic. No pressure sales, just the facts. He answered all of our questions, had most of the paperwork done before we arrived to purchase and could not have been more helpful! Joe in finance was great too. Had all of the paperwork ready to go - in and out in no time. I was so impressed with this dealership and will definitely purchase from here again based on this first experience. Thanks guys! More