Volkswagen of Salem - Service Center

Picked up the car we bought that needed a new transmission Dave was kind and professional transmission Dave was kind and professional More

Easy. Low key. Very friendly. I had a very easy , low key experience. Tanner was so friendly and had such a good sense of humor. He put me right at ease. N Low key. Very friendly. I had a very easy , low key experience. Tanner was so friendly and had such a good sense of humor. He put me right at ease. No pressure. Always reaching out to answer questions or be able to be on hand for my visits. More

Made appointment online. Saved a screenshot. Went in for it and he had no appointment for me. So remade it for the next day. Went in the next day with a appointment and still Saved a screenshot. Went in for it and he had no appointment for me. So remade it for the next day. Went in the next day with a appointment and still had to wait over an hour for an oil change. Absolutely dread every time I have to go to Volkswagen for any work on my car. More

They were helpful , explained everything, good attention to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing. to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing. More

Great I had a great experience everyone there is amazing I had a great experience everyone there is amazing I will be going back I had a great experience everyone there is amazing I will be going back More

Our car sat outside for two hours after it was finished before we got notified it was done before we got notified it was done More

I asked for a lot and they delivered. Tanya was super patient when I was indecisive and let me look at multiple cars to find the right one. All of the staff was very nice and knowledgeabl Tanya was super patient when I was indecisive and let me look at multiple cars to find the right one. All of the staff was very nice and knowledgeable More

One problem wasn't fixed, but customer service was great and the tech did a great job on the repairs that fixed some of the problems. and the tech did a great job on the repairs that fixed some of the problems. More

Friendly and timely service Customer service was friendly, stayed in communication and completed the service in a timely manner. friendly, stayed in communication and completed the service in a timely manner. More

?? They were nice, and the service was quicker than expected. I appreciated the cleanliness of the waiting area. expected. I appreciated the cleanliness of the waiting area. More