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Volkswagen of Salem - Service Center

Salem, OR

4.1
521 Reviews

521 Reviews of Volkswagen of Salem - Service Center

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November 08, 2023

They bent over backwards to help me get the deal I needed. They were kind, helpful, and patient with my needs! More

by LJPETE1956
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Pearcey
Nov 08, 2023 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 06, 2023

So glad I found this dealership. Unlike other VW dealerships in Oregon, this one never disappoints and they always go out of their way to help More

by GOOBERPEA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2023

Way better then capital dealer group. Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family More

by JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Volkswagen of Salem responded

Joe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2023

Tayler Barker and Matt Toreson helped me purchase my new Tiguan and were both so helpful! I will definitely go back when I am ready to purchase my next vehicle. More

by BROOKE.TORESON
Recommend Dealer
Yes
Employees Worked With
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear that Tayler and Matt were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 28, 2023

See the answer before for the answer. Very frustrating not to have questions answered when I was told to text with any questions. More

by LADYFOXALLSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quarels
Nov 01, 2023 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 27, 2023

My VW was used and not purchased from a VW company. It needed an inspection and lots of maintenance work. They completed the inspection and notified me of the work that needed to be done. The car is More

by BREAKS3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 26, 2023

They came and got the car and didn’t charge me ! !great resource!! Awesome and great. More

by FARMERS111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David quarles
Oct 27, 2023 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 23, 2023

Excellent service ,prompt , friendly, knowledgeable, they explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step More

by CAPSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2023

Great customer service. They took care of my auto issues and explained everything with no unexpected charges when it came time to pay. More

by MAC12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Volkswagen of Salem responded

Mac, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2023

Everyone that helped with my recent purchase was great. ... thanks again for the pleasant experience More

by TWOFACETYSON
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 17, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Anthony here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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