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Volkswagen of Salem - Service Center

Salem, OR

4.1
564 Reviews
Call Service Center (503) 400-6307

564 Reviews of Volkswagen of Salem - Service Center

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January 14, 2024

Our car sat outside for two hours after it was finished before we got notified it was done More

by C.E.ANDERSONREPAIR
Recommend Dealer
No
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Jan 17, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 14, 2024

I asked for a lot and they delivered. Tanya was super patient when I was indecisive and let me look at multiple cars to find the right one. All of the staff was very nice and knowledgeabl More

by Ashleyreneehunt
Recommend Dealer
Yes
Employees Worked With
Tanya
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Jan 14, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 31, 2023

One problem wasn't fixed, but customer service was great and the tech did a great job on the repairs that fixed some of the problems. More

by JENNIFER.MANTOOTH
Recommend Dealer
Yes
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Jan 02, 2024 -

Volkswagen of Salem responded

Jennifer, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Friendly and timely service Customer service was friendly, stayed in communication and completed the service in a timely manner. More

by heidilgraham
Recommend Dealer
Yes
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Dec 30, 2023 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us, Heidi. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

?? They were nice, and the service was quicker than expected. I appreciated the cleanliness of the waiting area. More

by AJMGARNER
Recommend Dealer
Yes
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Dec 30, 2023 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Not fully informed about electric vehicles. We bought an ID4 there VW needs to train is people better on EVs More

by Tom.easley48
Recommend Dealer
No
Employees Worked With
Sales maintenance contracting folks
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Jan 02, 2024 -

Volkswagen of Salem responded

Thank you for your review, Tom. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

I really appreciate them being very thorough and timely They took very good care of my car and gave me helpful information More

by MARLENA_THOMAS
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 30, 2023 -

Volkswagen of Salem responded

Thank you for the kind words for our service department, Marlena! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Straight to the point. Process could have been faster. We sat at a desk waiting for 2.5hours More

by DRMOTT1231
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Dec 30, 2023 -

Volkswagen of Salem responded

We're sorry that you didn't have a 5-star visit and apologize for the delay. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Exceptional customer-centric service and support. Exceptional customer-centric service and support in a positive, comfortable and clean environment for us and our vehicle. I appreciate the collective More

by MotoMojo
Recommend Dealer
Yes
Employees Worked With
Josh McElwain, service tech Andre and support staff.
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Dec 30, 2023 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 27, 2023

They sent a video of detailed info on my car. They were very fast. And it's always so clean inside the waiting areas More

by trousdalekimmy
Recommend Dealer
Yes
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Dec 28, 2023 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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