I had a great experience with Car Pros VW in San Bernardino. I bought a 2015 VW Passat TDi (diesel), and I'm very happy with the car. Sales associate Santa Ramirez was very knowledgeable about the vehicle, answered all of my questions, with the exception of the diesel exhaust additive reservoir (located in the trunk) apparently necessary for newer diesel vehicles - which NO ONE knew about or could answer except for the service department. She knew everything about the Tiptronic shifting system, explained it to me, and showed me how to pair my phone through Bluetooth with the car. She highlighted the Sirius/XM package available and the VW Car-Net service. Very impressed with Santa.
I must mention that this car, a VW certified pre-owned vehicle, was not “certified” very well. After purchasing the car, I noticed the next day that the car’s heater didn’t work. Two days later, after taking the car to a closer VW dealership, I learned that the heater core was bad and needed replacement. I called Santa, told her about the issue (she was not happy about this, especially after touting the 100+ point inspection required for a certified VW pre-owned vehicle), and she told me to bring the car back to her dealership, promised to fix it and provide me with a loaner while my car was there. I did just that, and was told by the service department that there was a nationwide shortage in heater cores for TDi vehicles (which is completely true) and they would get it fixed ASAP. The dealership rented a car for me until my car was fixed - for 17 days! Hats off to Jeramie in the service department for getting my car fixed, answering my multiple questions, and kudos also to GM Mike for overseeing the whole process & approving my rental car for over two weeks. Everyone I came into contact with at this dealership is top-notch, and I’m very impressed with this place. I will certainly be back.