Volkswagen of Santa Fe

whatsoever. I recently brought in the used vehicle that I purchased with Garcia Volkswagen of Santa Fe for a routine oil change and car inspection. They did the I recently brought in the used vehicle that I purchased with Garcia Volkswagen of Santa Fe for a routine oil change and car inspection. They did the oil change and said all else was good with the vehicle. The very next day, my check engine light came on and I immediately brought it to the closest dealership. They said the oil filter had not been installed properly by the previous technician at Garcia Volkswagen of Santa Fe and that the engine was completely damaged and needs to be replaced. Garcia Volkswagen has done nothing to help fix their mistake. I wanted to support a local business and they have completely taken advantage of me. More

This place is more worried about their commission than customer service. Was sold a Tiguan SE and promised over and over (6+times verbally and in a text) that the main feature was standard on the car. W customer service. Was sold a Tiguan SE and promised over and over (6+times verbally and in a text) that the main feature was standard on the car. When I got the car, feature was not in the car and was told it was a delete. Told them I wanted to return the car, they said they’d find one for me. After a week of them telling me they had a car to trade out, we found out they didn’t. Wouldn’t respond to me when I asked my options. Horrible service. In talking with another VW dealership they said they should’ve immediately return the car for not disclosing the delete. Save yourself the hassle and go to a place where they value customers. More

This is the worst dealership I’ve ever purchased from. They spent over a month trying to get paperwork corrected and had used a incorrect name and then had the wrong lender on the paperwork. They spent a They spent over a month trying to get paperwork corrected and had used a incorrect name and then had the wrong lender on the paperwork. They spent a month sending paperwork back and forth and now I’m still waiting them to payoff our trade. They are super unprofessional and totally incompetent. If I had done this review on the day we purchased the vehicle I would have given them five stars but somehow they were able to totally change my opinion by the disaster they have created. Save yourself a lot of trouble and frustration and buy from a professional dealership that actually knows their business and values customers. More

We purchased our vehicle at Garcia VW of Santa Fe and have had many problems, we tried to contact them and no one calls back. have had many problems, we tried to contact them and no one calls back. More

Your dealership has the most rude service manager (Anthony) and sales manager (Tony Lujan) I have ever come in contact with. I took my VW Tiguan which I purchased here in Santa Fe for warranty servi (Anthony) and sales manager (Tony Lujan) I have ever come in contact with. I took my VW Tiguan which I purchased here in Santa Fe for warranty service on the timing chain. I left my car there and called Anthony a week later to get an up date. Anthony then in a very frustrated voice told me that he had told me that they were very busy and he would call me when they had done the diagnosis. He never said that to me and that is why I called to inquire about my car. We got into an argument and he told me that he did not want to work on my car any more and for me to pick up my car or he would put it out in the street. I then went over to the dealership and spoke with Tony Lujan about Anthony. He told me he would get to the bottom of this situation and would call me back. He called me back a week later and told me to pick up my car because they were refusing to work on it. I asked to speak witki the general manager but never got to talk to him. I had my car towed to my regular mechanic and will never step into any of García Dealerships ever again. Again he worst service and communication I have ever encountered. More

The service department at Garcia VW is inept. Garcia had my 2018 Tiguan for more than 4 months this year, partially to address a recurring electrical issue (they have had it for a total of 27 percent of the my 2018 Tiguan for more than 4 months this year, partially to address a recurring electrical issue (they have had it for a total of 27 percent of the time I have owned the vehicle). Upon picking my car up, the issues immediately resurfaced. The general manager recommended I contact VW customer care and file a complaint about the quality of service I received from his dealership...Turns out Garcia did not do anything to address the issues because they could not reproduce them; at a minimum, they should have contacted corporate to get some guidance rather than send me packing with the issue unaddressed. University VW in ABQ fixed the problem in 4 days on the first visit...Garcia VW's service department is hands down the worst service department I have ever had to deal with. More

Josh and Greg were easy to work with I had a really great experience with the new guy Greg and the manager Josh. No pressure, comfortable atmosphere, and the process went smoothly and tra I had a really great experience with the new guy Greg and the manager Josh. No pressure, comfortable atmosphere, and the process went smoothly and transparently. Got a great value on my trade. These guys work hard, and have respect and integrity. Highly recommend! At the time of my purchase Josh Gallegos is sales manager and finance manager, with only Greg in sales to help -- so if one of them can't see you right away, please be patient as this is a smaller dealership and they're not ignoring you! More

best deal in Santa Fe We are very pleased with our new lease on a 2020 Tiguan. Manager Josh Gallegos was very welcoming and accommodating, and service was excellent! Make r We are very pleased with our new lease on a 2020 Tiguan. Manager Josh Gallegos was very welcoming and accommodating, and service was excellent! Make ready on the vehicle was very nicely executed, and making the deal was pleasure. More

Probably one of the most rushed, disorganized, and less Probably one of the most rushed, disorganized, and less than pleasurable car buying experiences I’ve ever dealt with. I chose to keep my busines Probably one of the most rushed, disorganized, and less than pleasurable car buying experiences I’ve ever dealt with. I chose to keep my business local and in state to purchase a certified pre-owned vehicle, I’m thinking I should have gone to Utah and did my business there. When I knew more about the perks offered on the CPO program than the sales manager, who by the way didn’t bother to seek someone else out other than the other salesman to answer my question. This dealership when compared to two other VW dealerships has one of the worst detail/vehicle reconditionings I’ve ever seen. Even a buy here pay here lot in Albuquerque takes more pride in how their vehicles are cleaned and detailed before being offered for sale. We are talking dried bugs on the grill/bumbler, leaves still under the hood, windows being left cracked open when they hose off the exterior, tar on the rockers. I could go on. Never again with Garcia VW of Santa Fe. Better informed and more pride elsewhere. More

DO NOT GET SERVICE DONE HERE!!! Total ripoff. They could not care less if your car is actually fixed. Do not ever get service here. All staff I dealt with were rude and unhelpful. Total ripoff. They could not care less if your car is actually fixed. Do not ever get service here. All staff I dealt with were rude and unhelpful. Prices were almost double than for the same service at Fiesta VW in ABW. This was a second repair of something they assured me "only ever had to be done once". Liars! More