Volkswagen of South Charlotte

Disappointing round two. Expensive, serviceman sitting around talking on phones instead of asking me if I need help when I’m trying to return a loaner and pick up my car. I’m Expensive, serviceman sitting around talking on phones instead of asking me if I need help when I’m trying to return a loaner and pick up my car. I’m in the market for a new car and Volkswagen of South Charlotte will not be where I purchase. More

Kwasi was great at helping us replace our car we previously purchased from him. We love our new car! previously purchased from him. We love our new car! More

Since moving here in 2020 we've been bringing our 2017 passat for service to south charlotte Volkswagen. So when we decide to buy a new volkswagen, this was a no brainer to go there. We met Kwasi our dea passat for service to south charlotte Volkswagen. So when we decide to buy a new volkswagen, this was a no brainer to go there. We met Kwasi our dealer not only was he kind and knowledgeable he was also a wonderful person. We've never had a better experience at buying a car. In the future if we decide to buy a volkswagen. I will seek him out again. More

Thank you to Moe & Chris for helping me trade in my Corolla for a GTI 380 S - I couldn't be happier! Both of them were knowledgeable & friendly. I arrived at 9 & left in my GTI before lunch! My expe Corolla for a GTI 380 S - I couldn't be happier! Both of them were knowledgeable & friendly. I arrived at 9 & left in my GTI before lunch! My experience was frictionless & timely, so I will keep VW of South Charlotte in mind if I ever need another car. More

Mow was great to Work with! Volkswagen was great choice and appreciate south blvd Volkswagen was superb! Volkswagen was great choice and appreciate south blvd Volkswagen was superb! More

Truly felt welcomed and had the best experience at South Charlotte. They worked with me to find a vehicle and I highly recommend their service in all areas!! Charlotte. They worked with me to find a vehicle and I highly recommend their service in all areas!! More

Moe provided the best car buying experience I've ever had. Very professional and punctual, he made sure to wrap my wife up on time to pick up our son from day care. Highly recommend. had. Very professional and punctual, he made sure to wrap my wife up on time to pick up our son from day care. Highly recommend. More

Professional and Knowledgeable: Demonstrated excellent knowledge of the vehicles and answered all my questions confidently and thoroughly. Honest and Transparent: Made me feel comfortable throughout th knowledge of the vehicles and answered all my questions confidently and thoroughly. Honest and Transparent: Made me feel comfortable throughout the process with clear communication and no pressure. I really look for this in a person. Exceptional Customer Service: Went above and beyond to make sure my needs and concerns were addressed even before I had a chance to express myself. Patient and Attentive: Took the time to listen, understand what I was looking for, and help me make an informed decision. This was vital for me. Responsive and Communicative: Kept me informed throughout the process and made everything run smoothly. Made the Experience Enjoyable: Turned what can often be a stressful car-buying experience into a positive and pleasant one. Highly Recommended: Kwasi is an outstanding salesperson who genuinely cares about his customers. I would gladly recommend him to family and friends. More

Terrible experience at Volkswagen of south charlotte. We were sold a faulty Volkswagen Atlas and they refuse to take accountability or initiate any type of investigation. Service advisors and managers cl We were sold a faulty Volkswagen Atlas and they refuse to take accountability or initiate any type of investigation. Service advisors and managers claim they need to be able to “duplicate” the issue on their 5 minute test drive, even though we have videos of every instance. The service manager literally said “this is a normal issue with the atlases”. They don’t reply to emails, answer phone calls and will tell you you’re paranoid. Essentially they will happily sell you a $62,000 faulty car and then on top of that will tell you the issues you run into are normal and to “deal with it”. Please think twice about buying at this dealership, or even going to the service department here as mine isn’t the sole negative experience there. More

Friendly. Attentive to my needs. No pressure sales. If anything I’d like the process to be a little faster. This is our 8th VW from this dealership and unl Attentive to my needs. No pressure sales. If anything I’d like the process to be a little faster. This is our 8th VW from this dealership and unless something changes we will keep buying/leasing cars from VW of South Charlotte. More