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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,192 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,192 reviews

August 11, 2025

Everyone was very kind and treated us with personal care. I would highly recommend this dealership! More

by ayeshanwm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Finney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Woodard
Aug 12, 2025 -

Volkswagen of South Charlotte responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 11, 2025

We went to several dealers in our car search, but when we walked into South Charlotte Volkswagen we immediately knew we wouldn’t have the same high pressure pushy experience we had elsewhere. Moe was very ea More

by CalebHMoore33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 07, 2025

I have now bought 2 cars from Volkswagon of South Charlotte. Moe helped me with both cars. Moe was extremely helpful and made the process very easy. Go see Moe at VW of South Charlotte if you’re in t More

by Kbsturkie
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 14, 2025

If you are in the market for a VW, go see Spiros at VW of South Charlotte. He was very professional and answered every question. I would definitely purchase another vehicle with Spiros! More

by chellupchurch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Volkswagen of South Charlotte responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. We hope you have a great day!

July 07, 2025

Mister Spiros was very good and patient seller. He took the time to explain everything in detail and made sure we understood. I really appreciated his service and professionalism. Higly recommended More

by serge agonglo
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Volkswagen of South Charlotte responded

Hello Serge, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. Thanks for the recommendation, and have an amazing day!

June 06, 2025

The salesman Moe was very nice and helped me a lot with purchasing my new car. More

by clancyfivejpc20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Volkswagen of South Charlotte responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 02, 2025

Excellent customer service. Attentive and personalized communication to customer questions and concerns. Very efficient and went the extra mile to exceed expectations. A very pl More

by Indianland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher woodward
Jun 05, 2025 -

Volkswagen of South Charlotte responded

Hello, thank you; we appreciate your feedback! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 29, 2025

Spirits was wonderful. Patient and understanding, while being knowledgeable. I would purchase a car with him again. Great service. More

by Kboone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2025

Vic and his team were fantastic! Vic made the entire process very simple and worked hard to make it a good experience and good deal for everyone! More

by scott.peterson210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Finney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 28, 2025

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo More

by oilisthenewwordofmouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Volkswagen of South Charlotte responded

Mr. Smith, As we stated previously, we are not affiliated with the warranty company "Maxcare" (CarMax) which is the entity holding up your engine repairs, not our dealership. Our dealership is happy to complete the necessary repairs but if you want your 3rd party (non VW) warranty company to pay for it, they are requiring proof that you completed all necessary oil changes. We care about our customers and our reputation and we ask that you please reach out to your warranty company on this matter. Thank you.

May 01, 2025 -

oilisthenewwordofmouth responded

I was informed yesterday from Volkswagen Corporate that the work VW of South Charlotte and repetitive repairs for the same thing (oil cooler) is covered by VW for 12 months. Which you, as a VW dealership never discuss. Since you decided to not do the repairs and ask me to pick the car up stating on a voicemail “the car is drivable with some safety concerns” The VW corp office instructed me to hold off on picking up the jetta that you have had since mid April. Happy May 1st! and during this time, I have not had any transportation, or even a rental car.

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