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Volkswagen of South Charlotte
Charlotte, NC
2,184 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,184 reviews
September 25, 2017
Exellent Services Spiro Dedis , My purchase was made possible because of your knowledge, the high level of professionalism and service you provided me, your integrit Spiro Dedis , My purchase was made possible because of your knowledge, the high level of professionalism and service you provided me, your integrity, and the high reputation of your dealership for which I thank you. Excellent knowledge , excellent service Best Regards, YIanni Papaioannou More
by YIanni
Employees Worked With
September 25, 2017
Complete Liars I had just so bad an overall experience purchasing a vehicle from VW South Charlotte that I have nothing left to do but post my honest account of what I had just so bad an overall experience purchasing a vehicle from VW South Charlotte that I have nothing left to do but post my honest account of what happened. I ended up at south charlotte VW after getting the best online quote on 2 different VW GTI's. Upon arriving at the dealership all the way from Raleigh and deciding on a white GTI upon the start of the paperwork I was told the price had changed an VW could not offer the addition $750 discount on this car even though I had written and verbal proof of this from the salesman I spoke to. After arguing back and forth they ended up meeting me in the middle and not having a ride back to Raleigh I gave in. This isn't even the worst part, He then tells me that I must finance through VW credit in order to get these discounts and also states that I have to accept a higher interest rate than what would be normal for my credit range. After arguing about this as well I figure fine, ill just refinance it later. fast farward a couple months and I get a welcome packet from Capital One auto financing. Not only did I obviously not need to finance through VW like they said, they end up financing me through a different finance company than initially agreed upon (IN WRITING) This company clearly has no problem telling bold face lies to customers in order to nickle and dime them every step of the way. If you are considering buying a car here I urge you to reconsider. I will be letting VW corporate know about all of this and will also let it be known throughout my customer satisfaction survey. More
by Daniel Mcveigh
Employees Worked With
Bill Patterson
September 24, 2017
Thank you Bill made buying my first car an enjoyable process. I felt right at home and I really love my brand new Tiguan! Thank you so much, bill! Bill made buying my first car an enjoyable process. I felt right at home and I really love my brand new Tiguan! Thank you so much, bill! More
by Apatte21
Employees Worked With
Bill Patterson
September 21, 2017
Happy Mama My daughter recently graduated college and was looking for her first car. She had her heart set on a SUV. Her salesman, Bill Patterson, was very hel My daughter recently graduated college and was looking for her first car. She had her heart set on a SUV. Her salesman, Bill Patterson, was very helpful in making sure she found the perfect car and fitting it into her budget. He answered all our questions, and was patient with her as she went thru her different options. The Tiguan, she choose was beautiful, functional and with within her budget. I highly recommend Volkswagen of South Charlotte, and Bill Patterson. I felt he had our best interest at heart and that means a lot. More
by Happy Mama
Employees Worked With
Bill Patterson
September 17, 2017
Easy buying experience and great customer service! We came in knowing exactly what we wanted and had communicated with Paul via e-mail prior to our visit. He listened and delivered on exactly what we n We came in knowing exactly what we wanted and had communicated with Paul via e-mail prior to our visit. He listened and delivered on exactly what we needed without trying to up-sell. He was super friendly, very knowledgeable, and really straight forward about the financial aspect. This was definitely one of the better car buying experience we've had to date. Also, the selection on lot was awesome! More
by Allison Davila
September 05, 2017
Very happy! I came into the service center Al greeted me very kindly he helped me get into a rental car and made sure I got back to school in time to take care of I came into the service center Al greeted me very kindly he helped me get into a rental car and made sure I got back to school in time to take care of my kids.....I am very thankful for his effort to take consideration for my situation.. More
by Ruth100
Employees Worked With
Al Condrey
September 05, 2017
Very satisfied with the over all work done on our car We will be using this VW dealership as our service dealership when we need it. Very satisfied with the over all service that was provided for us. We will be using this VW dealership as our service dealership when we need it. Very satisfied with the over all service that was provided for us. More
by chichi
Employees Worked With
Blair Pullin, Gunner Johanson
September 03, 2017
Top Notch Purchasing Experience If you're considering the purchase of a vehicle from Volkswagen of Charlotte please take this as my highest recommendation of our sales representative If you're considering the purchase of a vehicle from Volkswagen of Charlotte please take this as my highest recommendation of our sales representative Ryan O'Shields. We have 19 year old daughter who needed a new card to go off to school. We did all the research, read all the reviews, and the family sent off to buy her a Toyota. We went to two different Toyota dealerships and Charlie figure out which one we wanted and as we do, stepped away to get a meal before going back to purchase. After dinner on the whim we stop by Volkswagen Of Charlotte. That is where we met up with Ryan and he explained to us all the incredible safety benefits of, what is now, my daughters new Volkswagen Jetta. His depth of knowledge is outstanding and I really appreciate him pointing us in the right direction. We will be back next time we need help purchasing a new vehicle again More
by Brubin
Employees Worked With
Ryan O'Shields
September 01, 2017
Just bought my car toureg I am so happy to have went to this location in the beginning I wanted my car couldn't get the payment I would had want but the best of this dealer was I am so happy to have went to this location in the beginning I wanted my car couldn't get the payment I would had want but the best of this dealer was that they didn't give up the call me a week later to congratulate me and I got my new car that am in love with and I highly recommend Volkswagen on south Blvd nice and caring people like Tim Howell is the best I give ya a 5 up rate More
by Rosalinda vasquez
Employees Worked With
Tim Nowell
September 01, 2017
VW South Blvd Charlotte always takes great care Thank you Al and service team at VW South Blvd Charlotte- you always provide excellent service for my 2007 Jetta Wolfsburg- and offer fair prices! Thank you Al and service team at VW South Blvd Charlotte- you always provide excellent service for my 2007 Jetta Wolfsburg- and offer fair prices! More
by Ecoked
Employees Worked With
Al C. in service, John Keating
