Volkswagen of South Charlotte

2015 Honda BreAnna was very helpful and knowledgeable. She followed up numerous times to make sure everything was good with our car and if we had any questions. BreAnna was very helpful and knowledgeable. She followed up numerous times to make sure everything was good with our car and if we had any questions. More

Best Service Ever BreAnna was very knowledgeable and helpful when it came to choosing a car. She offered me a car that was well beyond my expectations and I couldn't be BreAnna was very knowledgeable and helpful when it came to choosing a car. She offered me a car that was well beyond my expectations and I couldn't be happier. She has a great personality and is an excellent sales person. Anyone who plans on purchasing a car from this dealership should definitely ask for BreAnna Griffin!! More

BEWARE!! BEWARE and be aware of this dealership. I came to them with a Passat purchased in Chicago where I had lived. They must have been salivating as I cam BEWARE and be aware of this dealership. I came to them with a Passat purchased in Chicago where I had lived. They must have been salivating as I came in, a lone female looking for a car and they took full advantage of the situation. Thought being part of the Volkswagen family I would be treated with decency and fairness. Nothing was further from the truth. I was met with utter desperate treatment. They steered me exclusively to leasing rather than buying which is much better for dealership not so much for lessee. I leased a Tiguan trading in a Jetta that I had leased from them a year prior. They promised no first months payment yet they needed $500 that day. First payment was due 45 days later, so goes no first payment! Was told by Abe he would comp dent protection and such, but at the end of the contract it was there with other extra's they padded on without my acknowledgement. They were rude and flip. When I asked about negotiating the MSRP price my salesmen Mr. Dudkows yelled an indignant "NO". I told my salesman I wasn't feeling well and asked for something to drink, he told me there was a vending machine in the service area!! They are nothing short of school yard bullies waiting to prey on people like myself who look for their help and expertise in simply finding a car. An entire six months after leasing Tiguan I received letters for unpaid parking tickets from Clemson SC on my traded in Jetta. They kept plates and left them on Jetta. Jetta was still registered in my name an entire six months after trade according to Charlotte police reporting. I called dealership 7-8 times leaving many VM's to get to the bottom of this. Talked to no oneI! Have been told by law enforcement this practice is against the law. Bottom line they are untrustworthy only looking out for their bottom line NOT the client! Worst experience I've ever encountered. I'd also like to add that just last week I called the service center of VW South Charlotte in need of a new tire, the original was damage beyond repair. I ordered a tire to match the others on my 2016 Tiguan. Was told no problem I would get a call the next day by noon to let me know tire was in and to come in (not that I wanted to but had to) and get tire installed. I waited till 2pm and finally called the was put on hold for 28 (I kid you not) minutes then someone came back asking what I wanted, told him and was back on hold for another 10 minutes, I finally hung up. Waited an hour called back and was directed to someones VM and left a message. Again I heard nothing. Finally a friend (a highly regard medical professional and a man) said "call them again", got a service person and for the third time asked where my tire was, he rattled on when my friend said "give me the phone". My friend politely listened to what they had to say when he interjected "I don't want excuses just a tire" he listened for a minute more and told them again "no excuses just a tire". He got nowhere and politely said he'd find a tire elsewhere. When off the phone he looked at me and told me "i don't ever want you to go to that dealership again". He had been aware of how badly the dealership had treated me and he concurred especially after his phone call with them and they're glaring lack of help. More

Best car sales experience to date My wife and I just purchased a Sportwagen and were extremely happy with the experience. I initially inquired online about a specific car/trim and shoc My wife and I just purchased a Sportwagen and were extremely happy with the experience. I initially inquired online about a specific car/trim and shockingly, within a few days, BreAnna found exactly what I was looking for! It was great to be able to get quick responses to questions by text or email and when we test drove, she knew EVERYTHING about the car.. we've always had issue with other dealerships' sales people who "had to look things up". It was also nice to get a mother's perspective as we are expecting our first child in a couple months. We've always enjoyed this dealership, I've gotten my past VWs serviced here. We wanted to buy a car here years ago because the staff is so friendly and experts on their product, but the car we were looking for wasn't on the lot. Looks like it worked out this time, though. It was an easy, no pressure, well informed informed sale experience. Thanks, BreAnna!! More

Very professional and friendly. I think the dealership is well run with a very attentive and professional staff. There were no hassles with my purchase and I am happy. I think the dealership is well run with a very attentive and professional staff. There were no hassles with my purchase and I am happy. More

Leased a new GTI We just leased a new GTI from VW South Charlotte. This is our 4th car leased or purchased from this dealership. Spiros Dedis was excellent - he pati We just leased a new GTI from VW South Charlotte. This is our 4th car leased or purchased from this dealership. Spiros Dedis was excellent - he patiently helped us through the whole process and went out of his way to explain the new features of our GTI. Kent McClure made sure that we were able to leave with a new GTI, and Rick Pitre eased us through the final financing process. Everyone was very friendly, and we would not hesitate to purchase another car from VW South Charlotte in the future. More

You guys rock!! Best decision ive ever made. The team made sure i got exactly what i wsnted and didnt wadt any of my time trying to sell me on everything i didnt.. I Best decision ive ever made. The team made sure i got exactly what i wsnted and didnt wadt any of my time trying to sell me on everything i didnt.. I recomend anyone looking to purchase a car to let these guys hook you up the way they did me!! More

Going above and beyond I was in a bind after completing the buyback and another dealership leaving me without a car for three months. I had to start exploring my options and I was in a bind after completing the buyback and another dealership leaving me without a car for three months. I had to start exploring my options and found a car I liked online at this dealership. The next day the internet sales manager called me with information about a similar car that was available. I said I needed to think about it and a while later he called me back to tell me the original car I liked was, in fact, available for purchase. He gave me details about it and I told him I'd be there as soon as Uber could get me there. Instead, he offered to have me picked up! I live clear across town, so this was a great offer. When I got there, I was introduced to BreAnna who is just a gem. She let me take a test drive of the car and we put the wheels in motion, so to speak, on buying my dream car! She was so thorough and explained everything to me during the process. I worked with Alden in finance and before I knew it I was the proud new owner of a 15 GSW TDI SEL!!! I could not have been more happy with how I was treated by everyone at the dealership. I am so incredibly grateful for everyone there getting me into the car I really wanted! THANK YOU!!! Not only that but because my car is a TDI the modification had not been completed yet but I needed the car immediately to leave for a long-planned-for trip early the very next morning. The dealership when above and beyond to get the modification done right away! I was able to drive home with it after all the paperwork was completed. I was so incredibly relieved!! I can't say enough about how the entire dealership sales people worked so hard to get me in the car with a great deal. More

wonderful Spiros is a very experienced and knowledgeable sales person. His knowledge of the product along with his friendly attitude will make us continue to pu Spiros is a very experienced and knowledgeable sales person. His knowledge of the product along with his friendly attitude will make us continue to purchase additional vehicles More