Volkswagen of South Charlotte

Outstanding Service, Easy to Deal With! This past weekend I had the enjoyment of purchasing my very first Volkswagen. The car buying experience is not something I was looking forward too, ho This past weekend I had the enjoyment of purchasing my very first Volkswagen. The car buying experience is not something I was looking forward too, however it was time. I searched for a few weeks, with no luck, before I went to South Charlotte VW. All of the other dealerships weren't interested in the car I wanted to buy, only what they wanted to sell me. When I arrived at South Charlotte VW, Matt Hettel sat down with me and asked what I was looking for. He was attentive and truly listened to my needs and what I was looking for. He was able to find the car that worked best based on my information. He didn't try to "sell" me on something I didn't want. I am so happy I decided to purchase from South Charlotte VW. The dealership was very busy but Matt worked efficiently and diligently to get me the car I wanted, at the price I wanted, as quickly as possible. Matt Hettel was pleasure to work with, he was patient with me as first time car buyer and answered all of my questions. At the same time, I didn't feel pressured at all like I did at other dealerships... The level of service I experienced at South Charlotte VW is unmatched. I am overjoyed with my purchase and completely content knowing I have the very best service and support. Thanks Matt and South Charlotte VW! If you are looking for a car, I’d definitely recommend going to see Matt Hettel and South Charlotte VW. I will definitely be a repeat customer! More

Awesome! VW of South Charlotte goes above and beyond to make their customers happy. This is the second car that I have purchased from them and I do not regret VW of South Charlotte goes above and beyond to make their customers happy. This is the second car that I have purchased from them and I do not regret it. The staff is very friendly and well educated on their product. I worked with Michael Passarro and he was fantastic. He made this a no brainer purchase. Awesome job guys! More

Effortless Michael and Lonnie, especially Michael were fantastic to work with! We had done our homework prior to coming in and they were respectful of that and m Michael and Lonnie, especially Michael were fantastic to work with! We had done our homework prior to coming in and they were respectful of that and matched every dollar. Michael's knowledge of the car was incredible and he taught our daughter everything she needed to know. He also set up many features for her and went above and beyond! I would recommend him and this dealership to anyone! 5 stars all the way! More

Accomodating and efficient. The best to deal with. With a 16 year old needing a vehicle soon and a wife wanting to change vehicles, we traded in a high end car to get at least one car suited for a 16 y With a 16 year old needing a vehicle soon and a wife wanting to change vehicles, we traded in a high end car to get at least one car suited for a 16 year old driver. This dealership was outstanding. The sales person, Spiros Dedis, was perceptive, professional and straight to the point. He gets it, and makes the vehicle decision and purchase process comfortable. Spiros is simply a very good guy interested in serving the customer. Brian and Mo, the managers, listened to my goals and made it happen. First round! Brian worked with me directly. They could not have been better. More

easy to buy a car here Enjoyed my purchase experience at VW of South Charlotte. My sales rep Moe Borno listened to my needs and never tried to put me in something over my bu Enjoyed my purchase experience at VW of South Charlotte. My sales rep Moe Borno listened to my needs and never tried to put me in something over my budget. His knowledge. and salesmanship were first rate. Thanks Moe Borno. More

Used Car + dead battery Very disappointed in our used car purchase at Volkswagen of South Charlotte, I will not be going back nor will I be recommending this dealership to an Very disappointed in our used car purchase at Volkswagen of South Charlotte, I will not be going back nor will I be recommending this dealership to anyone I know. The battery on the car was bad for starters, and when I called to inquire about it, they just kept telling me they would call back and never did. On the second day the vehicle would not even start, so I took it to get the battery tested. The tester at the auto shop said the battery was bad, and had been for a while, so they obviously did not replace it and/or test it. Also the mechanic stated that the dealership was mostly likely not answering or calling back because they knew if they waited a day longer we would not be able to bring the car back. I do not know if NC has a rescission law (depends on who you talk to it seems) but lo and behold, they would finally talk to me after the three day period. There answer was they would not replace the battery since they did not 'make enough money' on the sale of the car to us. I understand that used cars are mostly 'as-is,' but come on! They knew the battery was bad and since they did not make enough money on us, they will not even come to the table to make this right. I asked to speak to the used car manager, and the first answer I got was he is too busy ‘buying cars on an auction site’ to talk to you. When I finally convinced them to transfer me, the sales manager was not even interested in the conversation. He stated that he would get back to me personally (presumable after his used car action was done), but 20 minutes later he had the sales man call me back and reiterate that they cannot do anything because they did not 'make enough money on the deal.' The buying experience was not the best either. They advertised the car for one price, and when we went in to test drive and draw up the paperwork they tried adding on over $2,200. Typical used car sales tactics I know, but it was the way they tried sneaking it in that irked me. They wouldn't have even told my wife that amount before finalizing everything, I specifically had to tell the sales man 'Moe' to stop and get the final price and bring it back to us on paper. Even then, he hesitated and made it seem like we were inconveniencing him by asking for the totals. If you want to deal with shady salesmen maneuvers from dealer, well this is the place for you it seems. Even more unfortunate is the fact that the dealership seemed to have better than average reviews, guess the joke is on us. More

Professional and positive experience I worked with Moe Borno to lease a 2015 Jetta. He was professional, nice and fun! I highly recommend working with him and look forward to doing more I worked with Moe Borno to lease a 2015 Jetta. He was professional, nice and fun! I highly recommend working with him and look forward to doing more business in the future. More