Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of South Charlotte
Charlotte, NC
2,189 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,189 reviews
July 23, 2015
Used Car + dead battery Very disappointed in our used car purchase at Volkswagen of South Charlotte, I will not be going back nor will I be recommending this dealership to an Very disappointed in our used car purchase at Volkswagen of South Charlotte, I will not be going back nor will I be recommending this dealership to anyone I know. The battery on the car was bad for starters, and when I called to inquire about it, they just kept telling me they would call back and never did. On the second day the vehicle would not even start, so I took it to get the battery tested. The tester at the auto shop said the battery was bad, and had been for a while, so they obviously did not replace it and/or test it. Also the mechanic stated that the dealership was mostly likely not answering or calling back because they knew if they waited a day longer we would not be able to bring the car back. I do not know if NC has a rescission law (depends on who you talk to it seems) but lo and behold, they would finally talk to me after the three day period. There answer was they would not replace the battery since they did not 'make enough money' on the sale of the car to us. I understand that used cars are mostly 'as-is,' but come on! They knew the battery was bad and since they did not make enough money on us, they will not even come to the table to make this right. I asked to speak to the used car manager, and the first answer I got was he is too busy ‘buying cars on an auction site’ to talk to you. When I finally convinced them to transfer me, the sales manager was not even interested in the conversation. He stated that he would get back to me personally (presumable after his used car action was done), but 20 minutes later he had the sales man call me back and reiterate that they cannot do anything because they did not 'make enough money on the deal.' The buying experience was not the best either. They advertised the car for one price, and when we went in to test drive and draw up the paperwork they tried adding on over $2,200. Typical used car sales tactics I know, but it was the way they tried sneaking it in that irked me. They wouldn't have even told my wife that amount before finalizing everything, I specifically had to tell the sales man 'Moe' to stop and get the final price and bring it back to us on paper. Even then, he hesitated and made it seem like we were inconveniencing him by asking for the totals. If you want to deal with shady salesmen maneuvers from dealer, well this is the place for you it seems. Even more unfortunate is the fact that the dealership seemed to have better than average reviews, guess the joke is on us. More
by jeffreyb
Employees Worked With
Mo Asmar, Matt Giles
July 21, 2015
Professional and positive experience I worked with Moe Borno to lease a 2015 Jetta. He was professional, nice and fun! I highly recommend working with him and look forward to doing more I worked with Moe Borno to lease a 2015 Jetta. He was professional, nice and fun! I highly recommend working with him and look forward to doing more business in the future. More
by itsjwinn
Employees Worked With
Moe Borno
July 18, 2015
My mothers new Jetta Darren in sales is absolutely no nonsense and exudes integrity! Tracy in service also was a breath of sunshine. They did what they said, and made it a Darren in sales is absolutely no nonsense and exudes integrity! Tracy in service also was a breath of sunshine. They did what they said, and made it a fast easy and painless experience! I highly recommend Darren and the staff! Danny Marraro More
by Dmarraro
Employees Worked With
Tracy in service, Darren Addonisio
July 14, 2015
EXCELLENT Everyone is very friendly and professional. I would definitely recommend this dealership. They made my experience a great one and I love my car. Thanx Everyone is very friendly and professional. I would definitely recommend this dealership. They made my experience a great one and I love my car. Thanx More
by trina6300
Employees Worked With
Wale Shoetan
July 12, 2015
Vhicle Purchase We were in the market for a pre-owned vehicle for our daughter before she heads out to grad school in August. We found a car online that appealed to u We were in the market for a pre-owned vehicle for our daughter before she heads out to grad school in August. We found a car online that appealed to us. We made a phone call and inquired. For the next week we communicated by e-mail with VW South Charlotte to gather further information on the car and reach an agreement on price. During this process Michael McMorrow and Colvis ? were very helpful in getting the information I requested. We are 235 miles away from the car lot. The is always some concern until you lay eyes on the car. Upon arriving we met Mr. McMorrow and he showed us the vehicle. The car had been cleaned thoroughly. The appearance of the car met all my expectations. The test drive went well also. There was some delay in taking care on the transaction due to a high volume of business at the dealership this day. However Mr. McMorrow and finance manager Abe Asmer were very professional in handling all the necessary paperwork. I would rate the car purchase experience as a very good one. More
by WV Visitor
Employees Worked With
Michael McMorrow, Clovis, Abe Asmar
July 10, 2015
Best Dealership i've ever been to LOVED THIS DEALERSHIP! Walked in having no expectations and was blown away. Great reliable cars, great salesmen (LOVE KWASI!!!!!!!!!!!!!!!), great atm LOVED THIS DEALERSHIP! Walked in having no expectations and was blown away. Great reliable cars, great salesmen (LOVE KWASI!!!!!!!!!!!!!!!), great atmosphere and decor... SO happy with my purchase (got a certified used Jetta SEL that looked brand new both inside and out). They weren't as willing to go down on the price (took off $100) but I honestly felt bad to ask for it any lower than what it was priced at, given the excellent shape of the car. For the first time I actually wanted to give a dealership my money. I'd recommend this dealership to anyone. If you go ASK FOR KWASI :) More
by Erica
Employees Worked With
July 10, 2015
Great Service and Experience!! I arrived looking to buy my first car and Lonnie made me feel comfortable and introduced me to Darren who was able to help me find the best fit. Darre I arrived looking to buy my first car and Lonnie made me feel comfortable and introduced me to Darren who was able to help me find the best fit. Darren was very pleasant and assured me that the car I was looking for was the right fit for me. He made sure the process went as smoothly and fast as possible. Abe was then able to give me a very fair deal and also made sure I understood the deal I was receiving. Overall I had an amazing experience and will definitely be returning for any future needs! More
by William1020
Employees Worked With
Lonnie Hanna, Abe Asmar, Darren Addonisio
July 09, 2015
Matt and Lonnie If you're looking for a no stress experience these two will provide it! They were both very laid back but über professional in helping me get my Volks If you're looking for a no stress experience these two will provide it! They were both very laid back but über professional in helping me get my Volkswagen! Matt was very knowledgeable about all the features of the Passatt and has been available for any additional questions. The lot and showroom are nicely laid out also. Overall great dealership!!!! More
by EDUBYA
July 07, 2015
Friendly Good team, friendly and cooperative. The team worked tigether to find me the car that fits my needs, i would recommend their service to my friends. Good team, friendly and cooperative. The team worked tigether to find me the car that fits my needs, i would recommend their service to my friends. More
by Rana2012
Employees Worked With
July 01, 2015
Best!! great service fast acting and honest. I will be back!!!!!!!!!! Ask For Spiros he will lead you to the car you want and need> Then Abe will get you the great service fast acting and honest. I will be back!!!!!!!!!! Ask For Spiros he will lead you to the car you want and need> Then Abe will get you the deal you can afford and understand. More
by RolandoSM
