Volkswagen of South Charlotte

I live in NY and was visiting my daughter in Charlotte. She had a wonderful buying experience at VW of S. Charlotte when she first moved down from NY. Mazen was her exceptional salesman.She urged me to loo She had a wonderful buying experience at VW of S. Charlotte when she first moved down from NY. Mazen was her exceptional salesman.She urged me to look for a car and brought me to the dealership.I bought a car and had it shipped to NY. I can not say enough positive things about my buying experience at this particular dealership. Everybody there was extremely pleasant, especially Mazen and Kent. They really made the buying experience painless for me. Kent McClure was in constant contact with me for weeks during the buying and shipping to NY process. He is truly a shining star and a great asset. VW is very lucky to have him on board. More

I had the best experience at VW South Charlotte. The team is very kind and willing to does everything to ensure the customer is happy. KWASI ASANTE-ANSONG was a God send! He was very patient and willing to a is very kind and willing to does everything to ensure the customer is happy. KWASI ASANTE-ANSONG was a God send! He was very patient and willing to answer all of my questions. I never felt pressured to make a decision as I have at other dealerships. I truly feel that I can call Kwasi up anytime with questions and he will help me solve the problem. I will definitely be stopping by to say hello when I get my car serviced. 100% More

A sterling, no hassle buying experience! Matt, Kent and Mo exhibited sincere concern and willingness to do whatever was necessary to render me the satisfied customer I am today. Since 2001, I had dealt pri Mo exhibited sincere concern and willingness to do whatever was necessary to render me the satisfied customer I am today. Since 2001, I had dealt primarily with the service team for scheduled maintenance on my former 2001 VW Beetle purchased elsewhere. When traded recently, my 2001 Beetle had close to 200K miles on it and was still performing well which is not only a tribute to the brand, but the service team as well. I would like to point out that since Mark Cohen became the GM, I noticed a significant change and improvement upon how the customer is treated when visiting his dealership. Matt Hettel exhibited superb product knowledge in acquainting me with the features and operation of my 2013 VW R-Line Beetle. He willingly programmed the car radio and navigation system thereby eliminating the step by step procedures I would have had to follow using the owner's manual. In a nutshell, the car was completely prepped and ready in all aspects for ME the new owner. It doesn't get any better than this! More

I purchased my first car at Volkswagen of South Charlotte earlier this week and just let me say that I can't imagine having a more satisfying customer experience. Ramsey Anabtawi was my sales consultant and earlier this week and just let me say that I can't imagine having a more satisfying customer experience. Ramsey Anabtawi was my sales consultant and he was such a pleasure to work with (and look at! ;-) ). From the outset of meeting, Ramsey listened closely to my wants and needs. My CAR wants and needs, that is! (Get your minds out of the gutter, people! ;-) ) He clearly wasn't concerned with selling me the newest, most expensive car (I test drove one of those), but rather the best car (solution) for me (which is what I ended up with). Ramsey also wasn't in a hurry; he took the time to meet, listen and answer all of my questions. The dealership's sales manager and finance manager were equally committed to getting me in the car I wanted at a price I could afford. Having already spoken with Ramsey and a few other folks at the dealership several times since making my car purchase, I'm also convinced that this relationship isn't going to be a one-night stand. Rather it seems that my purchase was just the beginning of what will be a long-term, committed relationship between me and Volkswagen of South Charlotte. I cannot recommend them highly enough...especially that Ramsey! WOOF! ;-) Here's hoping this recommendation is helpful to you, and here's hoping it brightened your day by making you laugh a little! :-) Best of luck to you in your discernment process and your eventual car purchase! Sincerely, Justin Callahan, proud owner of a Paprika Red Volkswagen Eos - a one of a kind hardtop convertible PLUS sun/moon roof! Who knew there was a car out there more perfect for me than the 2013 Volkswagen Beetle Convertible?! :-) More

John was very responsive and helpful. Service was completed ahead of schedule and as expected. Some items were corrected without being asked which was a nice surprise. Only reason for a 4 for price w completed ahead of schedule and as expected. Some items were corrected without being asked which was a nice surprise. Only reason for a 4 for price was because no one wants to spend over $4000 to replace an engine. John did you proud considering a difficult pill to swallow for repair costs. Thanks and would recommend. More

Kwasi is awesome. He went far beyond what was expected to find our dream car. He stayed in communication with us every step of the way. He gave us a personal tutorial of the car that was most helpful. to find our dream car. He stayed in communication with us every step of the way. He gave us a personal tutorial of the car that was most helpful. Everyone at the dealership was very friendly and personable. The personal communication after the car purchase has been very thoughtful and appreciated. Overall our experience was, in one word, awesome! Thanks again for making our dream come true!! More

I visited 10 dealerships representing 9 different car makers as I worked through my car options. I visited this particular dealership three separate times prior to negotiating my purchase. In all my in makers as I worked through my car options. I visited this particular dealership three separate times prior to negotiating my purchase. In all my interactions with this dealership their behavior was friendly, professional, and without evidence of pressure. While I was well prepared for the negotiation, their demeanor throughout was courteous and again without pressure to complete a deal. My sense was that they were genuinely concerned that each of us was satisfied with the final contract. I was very pleased with the conduct and knowledge of my primary salesperson (David Brown) and with the management personnel that I came into contact with. I would definitely recommend this dealership to others. More