Volkswagen of South Charlotte

I liked the selection I first saw when we arrived on the property and Kwasi introduced himself it was a good relationship from then on. He answered all of the questions that I had from the beginning. He d property and Kwasi introduced himself it was a good relationship from then on. He answered all of the questions that I had from the beginning. He did not need to go elsewhere to find the answers. More

Since the early '80's I have purchased new, 2-Mits, 3-Fords, 3-GMs, 1-Lincoln, 1-Dodge, 1-Toyota, and now a VW. I don't care to deal with "no haggle" dealerships. That red price tag in the window is 3-Fords, 3-GMs, 1-Lincoln, 1-Dodge, 1-Toyota, and now a VW. I don't care to deal with "no haggle" dealerships. That red price tag in the window is a guarantee you won't get the best deal. The typical new car buying experience includes bait and switch, shuffle the numbers in the contract process then act stunned and confused when challenged, and of course "what will it take to get you in this car today". None of which is present at VW of South Charlotte. Mike and Patrick were straight forward with the numbers, what we discussed is what was on the paper work, they negotiated fairly and honestly, and I'm satisfied with the results. The sales team wants to sell cars, but there's no arm twisting. I was offered and took an extended test drive, typically dealers only want to drive you around the block. They are knowledgeable about their products, (I hate it when I know more about the product being sold than the saleman.)and accomodating to my request. I just hope the quality of the vehicle will be up to the standards of the dealership. Time will tell. More

Mickael was extremely professional during the transaction of our used Jetta, this past Sunday. We traded in another VW purchased from this dealership, our overall experience was pleasant. Mike is friend of our used Jetta, this past Sunday. We traded in another VW purchased from this dealership, our overall experience was pleasant. Mike is friendly, knowledgeable of the product he is selling, and prompt & courteous with regards to customer service interactions. I would highly recommend him again. Thanks, Mike. J Dewar More

Working with Dewayne Noble was a pleasure. His knowledge of the products and people skills are second to none. I will defintely keep in touch with DeWayne when it comes time for another vehicle purchase. of the products and people skills are second to none. I will defintely keep in touch with DeWayne when it comes time for another vehicle purchase. More

I am a customer for life!!! These to guys took excellent care of me!!! They went beyond my needs! Thank you for everything u have done for me! care of me!!! They went beyond my needs! Thank you for everything u have done for me! More

This dealership is all hands shakes and smiles when you buy a vehicle from them, until you have a problem them you get the run around until they talk their way out of fixing the problem. I brought a 20 tho buy a vehicle from them, until you have a problem them you get the run around until they talk their way out of fixing the problem. I brought a 20 thousand dollar used car from them and 2 weeks later had a problem with the control arms. I brought the car in twice and was assured they would fix the problem. The sales manager even drove the car and confirmed the problem I was having but when I went to pick the car up they said their service team heard nothing that it was just a squeak. Don't buy a car from this dealership because once they get your sale they care nothing about the purchase or trying to make the customer happy. I've been buying cars for over 30 years and have never experienced a shady dealership like this one. Save your money and go with a dealership that stands behind their vehicles like Hendricks , that's where I brought my last 3 cars from and should have stuck with them. More

We weren't immediately in the market for a new car but VW South Charlotte had just gotten a trade in of a very low miles 2012 Tiguan that totally fit what we had been thinking to replace our 7+ year old SUV. South Charlotte had just gotten a trade in of a very low miles 2012 Tiguan that totally fit what we had been thinking to replace our 7+ year old SUV. The folks at VW South with whom we worked (Kent, Patrick, Jacques, and Mark) were amazing. We felt like family instead of customers. They walked us through the entire process with no pressure whatsoever, made sure we understood each step, and made us a great deal for both our new car as well as our trade. We were in and out in our new Tiguan in no time (for a car purchase) and enjoyed our time while there. Professional, courteous, attentive, and EASY - that's the experience you can expect from this fine store! I highly recommend VW of South Charlotte if you're in the market for a car. More

I was in the market for a new car and after doing extensive online searching I came across truecar.com where I requested information for a new VW. Shortly after completing the online search (less tha extensive online searching I came across truecar.com where I requested information for a new VW. Shortly after completing the online search (less than an hour) I received a call from Jan and had an appointment/test drive set up. Upon getting to the dealership my wife and I were warmly greeted by Jan. I was happy with the attention she gave us and the easy she made the whole process. Throughout the whole process she offered us drinks and even bagels, something Honda never did when we went to check out their cars. I was also glad that we could come to an agreement on the price I had in mind. I would definitely recommend this dealership and Jan to whoever wants quality service with ease of mind. More

Great experience... I was referred to Tim by a good friend who recently purchased a VW from him. So, I thought I'd give Tim a shot. I did not have many expectations as I was on the fence about getting friend who recently purchased a VW from him. So, I thought I'd give Tim a shot. I did not have many expectations as I was on the fence about getting a new car. He and I had a great (and immediate) rapport, and he understood where I was coming from. Tim also went to great lengths to ensure I had the right understanding of each aspect of the car, and the trade-in process. In addition, he was great at putting me at ease with concerns I had throughout the process. In my mind, Tim's a great asset to VW of South Charlotte. More

TimBo was easy to work with, listened to our needs and was patient as my husband and I talked through things. He is knowledgable, customizes his presentation to the customer and really educated us on the was patient as my husband and I talked through things. He is knowledgable, customizes his presentation to the customer and really educated us on the benefits of the Passat. More