Volkswagen of South Charlotte

We just left the VW dealership of South Charlotte and I cannot stop thinking about my experience with our sales associate Tim, sorry "TimBo" Black. We were there to meet our other sales associate my paren cannot stop thinking about my experience with our sales associate Tim, sorry "TimBo" Black. We were there to meet our other sales associate my parents had been working with, but he wasn't there at the time so Tim said he would be more than happy to help us. Tim made our purchase of my Jetta one to remember, with explaining every last detail and making sure he went the extra mile or two just to ensure I had everything I needed and made the transition as smooth and enjoyable as possible. By the time I left I felt that I had known Tim for years and felt comfortable that he stood behind the dealership and his word. This was a very exciting day for me and Tim was the perfect addition to my day! I recommend every single one of you to walk right in there and ask for TimBo - you will not be let down. More

We just left the VW dealership of South Charlotte and I cannot stop thinking about my experience with our sales associate Tim, sorry "TimBo" Black. We were there to meet our other sales associate my paren cannot stop thinking about my experience with our sales associate Tim, sorry "TimBo" Black. We were there to meet our other sales associate my parents had been working with, but he wasn't there at the time so Tim said he would be more than happy to help us. Tim made our purchase of my Jetta one to remember, with explaining every last detail and making sure he went the extra mile or two just to ensure I had everything I needed and made the transition as smooth and enjoyable as possible. By the time I left I felt that I had known Tim for years and felt comfortable that he stood behind the dealership and his word. This was a very exciting day for me and Tim was the perfect addition to my day! I recommend every single one of you to walk right in there and ask for TimBo - you will not be let down. More

Great employees and great experience the wait was long to check out but that was because they were so busy? Tim was a very good salesperson and very friendly to check out but that was because they were so busy? Tim was a very good salesperson and very friendly More

I WENT BY VOLKSWAGEN BECAUSE I SAW VOLKSWAGEN BUG IN FRONT OF STORE, FROM THE TIME I STEP FOOT ON THE LOT MICHAEL HOYT WAS NOTHING BUT NICE. HE WAS PATIENT AND VERY RESPECTFUL. I HAD NO INTENTION ON BUY FRONT OF STORE, FROM THE TIME I STEP FOOT ON THE LOT MICHAEL HOYT WAS NOTHING BUT NICE. HE WAS PATIENT AND VERY RESPECTFUL. I HAD NO INTENTION ON BUYING A CAR RIGHT AWAY BUT BECAUSE OF THE TREATMENT THAT MICHAEL HOYT PRESENTED I PURCHASE MY DAUGHTER A CAR. I WANTED TO SURPRISE MY DAUGHTER AND MICHAEL HOYT EVEN SET THAT UP. HE WAS GREAT, NOT BECAUSE HE WAS A SALESMAN BUT BECAUSE HE TREATED MY DAUGHTER AS IF IT WAS HIS OWN. I WANT TO SAY THANKS SO MUCH MICHAEL AND I WILL SEND LOTS OF PEOPLE TO VOLKSWAGEN FOR GREAT SERVICE! More

Timbo was great. Very helpful and friendly. We felt at ease and not pressured, which was a different experience than other dealerships we have visited. We also felt we got a good price without too much ease and not pressured, which was a different experience than other dealerships we have visited. We also felt we got a good price without too much hassle. More

Tim Black is very knowledgeable and extremely friendly. Best salesperson I have ever dealt with. Every question that was asked was answered to my satisfaction. Buying this car was very easy and pleasant. Best salesperson I have ever dealt with. Every question that was asked was answered to my satisfaction. Buying this car was very easy and pleasant. Tim seemed honest and open. I felt the price of the car was good. I really don't know if I could say it was a "great" price. Instead of looking further, I decided to buy from Tim Black. Thanks! More

My overall buying experience was great. I was able to drive the models that I was most interested in and had all my questions answered. David Brown, my sales person was most helpfull and was able to fin drive the models that I was most interested in and had all my questions answered. David Brown, my sales person was most helpfull and was able to find the CC I eventually purchased at a great price. I would highly recommend this dealer to anybody interested in a new or used product. More

So this is not at all my style to write reviews, but I felt that as a fellow consumer, this needs to be communicated to potential customers of this dealership. The moral of this story is to make sure you felt that as a fellow consumer, this needs to be communicated to potential customers of this dealership. The moral of this story is to make sure you ask whether your used car has been 'reconditioned' in any way, because it happens all too aften and gets disguised as routine. I purchased a used car from this dealership some months ago. The sales rep, Dave Brown has been nice and I was on the verge of buying another car from him, until by chance I was made aware of a pre-existing issue with my car. Before I purchased the car, I noticed overspray below the front bumper. This alarmed me a bit and looked quite sloppy, but they explained it as a routine bumper spray to cover rockchips, which I accepted after making sure that there was no greater frame or structural damage beneath it. Some month passed and I hit a curb while parking, at very low speeds. What should have just resulted in paint damage, has been an ever-growing crack in the actual bumper, which is designed to be flexible and take basic impacts like that without any problems. Last week, I tried to sell the car. The prospective buyer took the car for inspection and a bodyshop reported back that the bumper had bondo and patchwork done to it internally, not visible to the naked eye. Needless to say I lost that customer and went back to VW Charlotte and met sales manager Matt Donovan, who was always more than happy to see me since he knew I was in the market for a new car. However his tone changed as soon as I brought this issue up and it became defensive. I explained to him in detail the situation and that I lost a buyer. At the same time, I let him know that I am not in this to get something for nothing, but that this is about principle and that they were not truthful to the customer upon purchase, in regards to the extent of the damage. I asked him to help me resolve this, since it is minor and they can do it in-house, that I would split or even cover the price if done at cost. All to no avail. His explanation was that "we recondition cars all the time and there is no way of knowing what we have done to each car, since we sell so many". I asked him to look at the records to see whether indeed it was just rock chips or greater damage that they covered up with the bondo and repaint, he refused. A follow-up call netted no results and he reiterated that "your bad review will not tarnish all the good ones we get". I told him that this is not my intent, to tarnish their rep, just to make sure that customers are aware that there is a level of reconditioning going on which is above and beyond a respray, which I feel is important for customers to know. Shame that it became about ego and muscle-flexing more than customer service in the end, because I sincerely believe that for $150.00, which I would have paid, they could have rectified the situation. Please be aware of 'reconditioning' at VW South Charlotte. More

We were very pleased with our buying experience and the personal attention Cal gave us which made the experience very enjoyable . We would high recommend South Charlotte Volkswagen and would definitel go personal attention Cal gave us which made the experience very enjoyable . We would high recommend South Charlotte Volkswagen and would definitel go back to them for our next VW purchase. More

Everyone was very nice and helpful. Tim is a great salesperson. The reason we came back to your dealership to purchase was 1)we liked the car and price 2) We like Tim's no pressure and really understa salesperson. The reason we came back to your dealership to purchase was 1)we liked the car and price 2) We like Tim's no pressure and really understanding our wants way of selling. The purchase went smooth and we didnt have to wait long to drive off in our/my :) "Black Beauty". I cant even discribe how much I love this car. Thank you so much! More