Volkswagen of St. Augustine

Great Friendly Service Excellent service and congenial help...I couldn't remember how to adjust my vehicle clock and my service rep fixed it happily for me... They responded Excellent service and congenial help...I couldn't remember how to adjust my vehicle clock and my service rep fixed it happily for me... They responded with an immediate service date to fix a minor recall service need. Great Dealership overall... I highly recommend them for purchase and service as well... L.W.Lioio Palm Coast More

Excellent Customer Service and Car Buying Experience The Team at Volkswagen of St Augustine (Daniel Kawamura, Kevin Noble and Rich Hirsch) provided outstanding customer service last Friday when we went t The Team at Volkswagen of St Augustine (Daniel Kawamura, Kevin Noble and Rich Hirsch) provided outstanding customer service last Friday when we went to the Volkswagen of St Augustine dealership to purchase a vehicle. My wife and I are very pleased and happy with the car buying experience we had at Volkswagen of Saint Augustine. Daniel Kawamura, Kevin and Rich did a fantastic job, it was a great service from beginning to end. Great incentives were provided and professionalism of the staff was noticeable. The specifications of the vehicle were very well explained as well as the financing options and calculations to make an informed decision with all facts and options clearly described. Great service even started when we arrived at the parking lot of the dealership. It was raining very hard and someone at the dealership (forgot his name) saw us and he immediately approached the passenger seat, where my wife was, with a huge umbrella to make sure my wife did not get wet with the heavy rain, while walking from the car to the dealership. That was another example of great customer care. Kudos to the dealership team for providing a great end-to-end car buying experience. More

Servce dept The service dept was responsive and timely, with quality work. The Parts Department had the part in stock and the repair was completed the same da The service dept was responsive and timely, with quality work. The Parts Department had the part in stock and the repair was completed the same day. More

POOR POOR MANAGEMENT AND SERVICE 3 WEEK AFTER BUYING NEW TIRES FOR $ 550.00+ AT ST AUGUSTINE VOLKSWAGEN ON U.S 1 MY DAUGHTER GOT A NAIL IN THE CENTER OF TIRE . SO AS ALL KIDS DO , 3 WEEK AFTER BUYING NEW TIRES FOR $ 550.00+ AT ST AUGUSTINE VOLKSWAGEN ON U.S 1 MY DAUGHTER GOT A NAIL IN THE CENTER OF TIRE . SO AS ALL KIDS DO , CALL DAD, SHE DID . I TOLD HER TO MEET ME AT THE V.W SERVICE DEPARTMENT AT VOLKSWAGEN . WHEN ARRIVING I WENT INTO THE SERVICE COUNTER AND ASKED THEM TO REMOVE NAIL / PATCH . AT THAT TIME I WAS TOLD WE NO LONGER REPAIR TIRES , AND I SAID I JUST GOT THEM FROM YOU 3 WEEKS AGO AND I ONLY HAVE 1, 034 MILES ON THEM . THE OTHER REP SAID WE CAN SELL YOU A NEW TIRE , BUT OUR POLICY HAS CHANGED WE NO LONGER REPAIR THEM''AT THAT TIME I ASKED IF THE GENERAL MANAGER OR OWNER IS IN . I WAS TOLD MAYBE YOU CAN CHECK UP FRONT DO UNDERSTAND BEHIND THE GLASS LESS 7' FEET AWAY IS THE SERVICE MANAGER. WHEN I WENT UP FRONT TO SEE THE G M / OWNER I WAS TOLD THAT HE'S NOT IN . AT THAT TIME I ASKED THE SALES REP THAT I WAS WORKING A NEW CAR DEAL WITH TO HAVE THE G M / OWNER CALL ME . 2 DAYS AFTER THE TIRE WAS REPAIRED HE DID CALL. LAUGH OUT LOUD. NOW BEFORE I LEFT I WENT BACK TO SERVICE DEPARTMENT AND ASKED WHAT WAS THE POLICY WHEN I GOT MY TIRES ? IT WAS FREE ROTATION AND WE WOULD HAVE REPAIRED THE TIRE UNLESS IT WAS ON SIDEWALL . AND AGAIN THE SERVICE MANAGER JUST SITTING BEHIND THE GLASS . More