Volkswagen of St. Augustine

Purchased my 2015 Bug 6 yrs ago from VW St Augustine Florida dealership. Service has been above exceptional. He makes any vehicle problems his top priority. Thank you Charlie. Florida dealership. Service has been above exceptional. He makes any vehicle problems his top priority. Thank you Charlie. More

Where do I start.. my daughter bought a car from here on June 19th 2020. When they delivered the car, the tire pressure light was on. It was not on when she test drove it. I’m sure it was something simp June 19th 2020. When they delivered the car, the tire pressure light was on. It was not on when she test drove it. I’m sure it was something simple but still.. The interior of the car definitely was not detailed. There were crumbs, junk and even a whole cookie in between the seats. The car smelled like smoke and come to find out, they didn’t even change the cabin air filter! There’s all kinds of nasty stuff near the interior light. The hood does not line up. They must have taken it off but did not properly install it back. Engine was making a knocking noise- the car was a quart low of oil and supposedly they just did an oil change. THIS IS A PREOWNED CERTIFIED VEHICLE!! She still does not have her permanent tag. She’s on her 3rd ( now expired temporary tag). She is now 5 hours away from this dealership and 2 and 1/2 hours away from the tag office since she is back in school. She calls about her tag and title and they give her the run around and play the blame game. Call and left a message on the managers voicemail but has yet to call back. I feel like we would had better service at a hole in the wall dealership than this place. This my first review ever on anything. But I will be sure to post this wherever I can so consumers have a heads up. More

The service department is excellent. My only concern was the lack of health and safety precautions not taken by the employees. No employees wearing mask. Most customers like myself would be wearing mask, the lack of health and safety precautions not taken by the employees. No employees wearing mask. Most customers like myself would be wearing mask, but none of employees except for Robin, the Service Manager. I mentioned my concerns to the General Manager Difeo, he didn’t care or was not concerned. I found the response to be repulsive as a customer. More

Extremely deceptive tactics. The sales manager Lied to our faces about a specific interest rate we were offered, and when we refused and we’re going to walk away, they magically were able to give us the i our faces about a specific interest rate we were offered, and when we refused and we’re going to walk away, they magically were able to give us the interest rate we agreed upon previously. It was all games to them and they will try to screw you over if they can. STAY AWAY More

I had the greatest experience with Oliver the salesman. Very polite and knowledge about their vehicles. Went out of his way to serve us as a customer and friend. Looking forward to do business with Volkswa Very polite and knowledge about their vehicles. Went out of his way to serve us as a customer and friend. Looking forward to do business with Volkswagen of St Augustine in the future. Stan & Donna Elliott Ocala,Florida More

Service center will take advantage of you, Be careful when you have you vehicle serviced by Volkswagen of St. Augustine. After 5 years of service from this location, they screwed over my fiance Be careful when you have you vehicle serviced by Volkswagen of St. Augustine. After 5 years of service from this location, they screwed over my fiance. Typical stealership , they will take advantage of you and say maintenance is needed when It is not! They even charged for services that ended up failing less than 24 hrs after completion. Then play dumb when called out about it. Don't be fooled by their other ratings. Make sure you check all your service receipts before you allow them to make repairs. Volkswagen of St. Augustine will RIP you off ! More

Goes above and beyond every time!! After three years working with VW I still can not speak highly enough of this dealership! From the minute you drive up you are welcomed like friends a After three years working with VW I still can not speak highly enough of this dealership! From the minute you drive up you are welcomed like friends and family. If you call, they do their very best to solve your problem as quickly and conveniently as possible. Mostly I am updating this review to give a shout out to the service department. Over the last few years, I have worked multiple times with David on everything from the diesel fix, to oil changes, to problem-solving small little issues, to quick car washes, to full detailing. He goes above and beyond to take care of me, and all his customers, and has always made sure my car is taken care of as if it was his own. He ensures my safety and satisfaction in all aspects and makes working with VW of St. Aug a pleasure! Also, shout out to James in the service department who always makes my car sparkle and has helped David diagnose mysterious issues as well. They make such a great team here. I love my VW and I am not even a motorhead lol can't recommend this place enough!! More

Excellent professional operation This dealership had a great used car for sale and the purchase process was made very easy. Matt and Daniel were very professional in their work. Unfor This dealership had a great used car for sale and the purchase process was made very easy. Matt and Daniel were very professional in their work. Unfortunately the vehicle I purchased was not a good fit for me. Per their 3day return policy I was able to return the car hassle free. I would highly recommend this dealership More

Quick and friendly service Service issues expedited.When a needed part was not in stock they followed up by ordering then calling me to let me know. I particularly appreciate th Service issues expedited.When a needed part was not in stock they followed up by ordering then calling me to let me know. I particularly appreciate the clean, comfortable, well dtocked waiting room! Very pleasant and informative staff! Just wish VW still made the Eos! More

Great cars. Great people. Thank you to our sales person Allen Brinkley. His knowledge of his product was exceptional. He was attentive and covered everything. Allen made sur Thank you to our sales person Allen Brinkley. His knowledge of his product was exceptional. He was attentive and covered everything. Allen made sure that he took his time to explain as much as he could about the vehicle we bought before we left the lot and invited us to stop by anytime we have a question. Daniel Kawamura, Sales manager helped make this a great buying experience. More