Volkswagen of Streetsboro

I would leave zero stars if possible. I have taken my car here for years but will never again after my experience last week. Took it for annual service and they botched the oil filter. It I have taken my car here for years but will never again after my experience last week. Took it for annual service and they botched the oil filter. It leaked (and I didn’t notice), then my car essentially broke down. They refused to accept responsibility and frankly were jerks on the phone. I had to tow it myself and pay for it. They refused to reimburse me for the botched service job but begrudgingly fixed the oil filter and adapter after I fought with them for hours. Very unprofessional, both in their customer service and technical service (they forced the oil filter back in place and punctured it, then sent me off like that). Never again. More

I drove 5 hours one way to purchase a vehicle. I was anxious to get back on the road to head home because of the long drive ahead of me. Fortunately for me, Hope was aware of my long drive home I was anxious to get back on the road to head home because of the long drive ahead of me. Fortunately for me, Hope was aware of my long drive home and made every effort to expedite the paperwork process for me and got me on the road in record time. She handled everything with supreme professionalism and topped it off with a friendly attitude and smile. More

John H. worked with us during our buying experience and our family is thrilled! We came to the dealership just before closing time on a Sunday thinking we we worked with us during our buying experience and our family is thrilled! We came to the dealership just before closing time on a Sunday thinking we were just going to walk around the lot & see what they have since they were closing and we were surprised. John didn’t mind staying around to answer our questions after we did a test drive. John took down our info and called me back during my break on Monday morning to tell us that we qualified for a fantastic loan interest rate and told us he’d have the car washed and vacuumed by the time we picked up our new Volkswagen on Monday evening. My oldest daughter will be driving for the first time this summer and we’re going back to see John for her car. Way to go, John! Thanks. Kevin Pendleton, Aurora, OH More

I had a terrible experience at VW of Streetsboro. I drove over two hours to see a Tesla Model X, only to be met with dismissive behavior. They didn't even make a counteroffer to my proposal, with the I drove over two hours to see a Tesla Model X, only to be met with dismissive behavior. They didn't even make a counteroffer to my proposal, with the manager stating, "I can't take a dollar off this car anymore." Ironically, the car is now $100 cheaper - just a day later. Their salesperson falsely claimed they were the only ones with that car within 500 miles. I found a similar car with a one-year warranty directly from Tesla, albeit with a week's wait. Despite showing her Tesla's better offer for my trade-in, she remained uninterested. I ordered my car from Tesla due to VW of Streetsboro's poor service and misinformation. More

So here's my weekly update on how Streetsboro Volkswagen still hasn't refunded my "refundable" deposit. This is now coming up on 3 weeks and still nothing. Their responses to reviews are pitiful and repetit still hasn't refunded my "refundable" deposit. This is now coming up on 3 weeks and still nothing. Their responses to reviews are pitiful and repetitive. This is a Low level business at best. I'll probably be back next week for week 4 waiting for my refund. More

This dealership is the absolute worst. I wouldn’t recommend them to anyone. They are affiliated with North Coast Auto Mall, which is one of the sleaziest ring of dealerships around if you I wouldn’t recommend them to anyone. They are affiliated with North Coast Auto Mall, which is one of the sleaziest ring of dealerships around if you know anything about them. I thought that maybe they would be better than North Coast but no. They’re not. They might be worse. I asked for info on a car and got an appraisal done by them and they wouldn’t leave me a lone for one day afterwards. They sent me a purchase agreement showing their appraisal offer and I then asked for a full purchase agreement showing what I owed on my car plus their offer. I asked for this for 3 days and they wouldn’t send it. Plus they kept trying to sell me a warranty I told them I don’t want. I did this all via phone and text. I even sent multiple detailed pictures of the car and it’s mileage. This was done via Chris the salesman. I got tired of texting them so I finally go up there to get the paperwork and a new salesman “DJ” wouldn’t give me the paperwork. He pestered me for 10 minutes about looking at my car and taking the car I wanted on a test drive. Which I didn’t have time for and told him that!! They don’t care about you as a customer. They don’t care about you as a person. Or your time. They only care about money. It’s ridiculous. Then after all this they didn’t even give me the paperwork (I did leave quickly because of an emergency at work). But before I left I said send me the paperwork which they didn’t do. Then DJ called me the next day and asked if I was ready to buy the car, which i responded to with, no because I haven’t gotten the paperwork yet. And then he had the audacity to say oh I’ll send you that but we’re actually going to offer you about $3k LESS THAN WHAT WE INITIALLY OFFERED YOU FOR YOUR CAR. I was flabbergasted. I would never do work with them. DJ & Chris are awful salesman. More

Amazing service The tech's name is Chris Harnak. He exceeded our expectations..thank you He exceeded our expectations..thank you More

Ron made the buying experience quick and painless. I knew what i wanted and he made it happen. I would highly recommend him as your sales agent when buying from Volkswagen of Streetsboro! I knew what i wanted and he made it happen. I would highly recommend him as your sales agent when buying from Volkswagen of Streetsboro! More

Used to be great years past, then there was a management change and a palpable change in atmosphere. When I bought my GTI, I requested that the BBS wheels from my trade-in be transferred to my purchased car change and a palpable change in atmosphere. When I bought my GTI, I requested that the BBS wheels from my trade-in be transferred to my purchased car, which they did, but I had to school them that the BBS wheels required a different wheel bolt head profile than the ones from the stock wheels. Their error would have caused a safety issue. A later service visit; the tech treated my GTI like a personal toy, had time to fiddle with the radio settings and left the interior in disarray. I voiced my displeasure in an email and never got a response. I'm done permanently. More

People are Great! Kolin Sanders is very professional, friendly and goes out of his way to answer any questions. They all go above and beyond to help make your buying a Kolin Sanders is very professional, friendly and goes out of his way to answer any questions. They all go above and beyond to help make your buying as easy as possible. Good deals and Great people. More