Volkswagen of Streetsboro

We worked with Scott DeFabbo. He was extremely helpful and knowledgeable. Also very funny. Stopped in to look driving out with a new car. He was extremely helpful and knowledgeable. Also very funny. Stopped in to look driving out with a new car. More

My salesman Kolin Sanders was knowledgeable about the vehicle.. He was very personable and respectful. vehicle.. He was very personable and respectful. More

Absolutely Horrible Experience – Buyer Beware I purchased one of the most expensive vehicles on the lot — a Porsche Taycan — only to have a tire blowout just 10 minutes after leaving the dealership purchased one of the most expensive vehicles on the lot — a Porsche Taycan — only to have a tire blowout just 10 minutes after leaving the dealership. The cause? Bald tires with poor tread, confirmed by Porsche themselves the very next day. This wasn’t a fluke — it was negligence. While I was stranded on the highway, I called my sales associate, Collin, who casually told me to “call Midas.” No help. No urgency. No accountability. After handing over a $9,000 down payment, I was treated like I didn’t exist. Calls were blocked, emails were ignored, and I was ghosted by every single person I reached out to — including management. I could never reach the General Manager, despite multiple attempts. No one ever followed up, and I was never compensated for the damage or the out-of-pocket costs I incurred. I had to haul my brand-new Porsche back to Maryland from Ohio on a U-Haul trailer. The Porsche dealership confirmed the tires were already dangerously worn when sold to me, and there was no way I could have caused that damage in such a short time. This has been going on for over a year, and not a single person from the dealership has taken responsibility or made any attempt to make it right. This dealership is a disgrace to Volkswagen of America and a prime example of predatory sales tactics. I will be pursuing legal action. I strongly advise anyone considering buying a vehicle here to think twice. I will never buy another car from this dealership again. More

We had a great experience with Sarah Burke at VW Streetsboro---she was friendly, informative, and very professional. Sarah was able to answer all our questions, and got us everything we wanted in ou Streetsboro---she was friendly, informative, and very professional. Sarah was able to answer all our questions, and got us everything we wanted in our new Taos...she even assisted us with some questions days after we had bought the car! We will recommend her to our friends and family. More

I’d give this place negative 100 stars if I could. Scott DeFabbo is the worst salesman. Be weary of him - he along with the managers give false promises and will lie just to make you content in the mo Scott DeFabbo is the worst salesman. Be weary of him - he along with the managers give false promises and will lie just to make you content in the moment. Additionally, they have zero communication and only care about their check. I purchased a 2021 VW Atlas in August of 2024. When we were going to sign the paper work the next day, Scott told us the car needed “cleaned”. Long story short, we didn’t get our car until December 2024, were put in a Enterprise rental at THEIR cost (see proof), only to find out Scott failed to TELL HIS MANAGER of his doing and now they have not paid enterprise MONTHS later. Mind you, we contacted and spoke to SEVERAL personnel at this dealership who ALL ensured we would continue to be covered for the rental under the dealerships dime in the months we didn’t have our car. Why do I AS THE CUSTOMER have to contact YOU to get information????? I went weeks without hearing from Scott. Never shopping with them again. You’re better off shopping with Classic or a reliable branch. More

Horrible experience here! Rude, unethical practices, and overall very stressful. I needed to write this review as I had the worst experience of any car dealership I've persona Rude, unethical practices, and overall very stressful. I needed to write this review as I had the worst experience of any car dealership I've personally visited. More

The service performed was fine, no issues there. During my visit I experienced 2 major issues. First being that they charge a 3% convenience fee that was not disclosed prior to doing the work and During my visit I experienced 2 major issues. First being that they charge a 3% convenience fee that was not disclosed prior to doing the work and I only learned about this when it was time to make a payment. Nobody carries large amounts of cash to pay for service at a dealership. Additionally they are the most expensive in town, and they want an additional 3%. Second, I brought my Tiguan in for service. Not for an appraisal or sales. I have now become inundated with sales people from VW of Streetsboro trying to buy my car back claiming they have an upgrade yet they are unable to match my vehicle on specs and would be a downgrade at the same cost. I am at the point where I am going to pursue legal action next time I am contacted by this dealership. More

Chris S. was our salesman. He provide excellent customer service. Sarah handled the delivery successfully! was our salesman. He provide excellent customer service. Sarah handled the delivery successfully! More

Scott was my salesman and when I say he meet all my expectations he is amazing thanks Scott expectations he is amazing thanks Scott More