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Volkswagen of West Islip

West Islip, NY

4.4
119 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 119 reviews

September 15, 2023

I went in to the showroom today (09/13/23) around lunch, to see if I can take my leased 2021 VW Atlas Cross Sport R Line and have it financed to own since I love the truck so much. So I met Craig (salesman) More

by MBro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig, Arthur & Samir
July 10, 2023

I called to inquire about a $16,000 Mercedes C300. Mark explained that there are about $4,000 in additional fees. That price would also increase if we didn't finance with West Islip. I felt like the p More

by homechaines
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mark
June 03, 2023

The entire staff was friendly, low pressure, and they have been very helpful after the sale with some minor issues, a great experience overall More

by Rmohr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Spiciati
February 25, 2023

My mom wanted to purchase her first ever car, but was extremely anxious & nervous about the process. Greg made all her anxiety & nervousness disappear. He took his time & explained everything to her, som More

by First time buyer
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Spiciati
Feb 25, 2023 -

First time buyer responded

H

January 08, 2023

I purchased a new VW Tiguan from them and my buying experience has been inconvenient & unpleasant. Even after I agreed to pay them more than the MSRP, another $900 was added to the car's selling pri More

by Shay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shoumeer
November 28, 2022

They try to add thousands in fees to their advertised price. Very dishonest and shady used car sales strategy. Don’t waste your time, you’re better off going anywhere else. More

by Bob
Recommend Dealer
No
Employees Worked With
Anthony
September 02, 2022

I purchased a Volkswagen Atlas a few weeks ago and it was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was More

by cgardino.behavioralhealth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo
July 18, 2022

Very shady and unethical dealer. Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is " More

by DCASALE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Guidi
June 30, 2022

Will be filing a complaint with the BBB. Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got t More

by Regret101
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jhon Jaramillo
June 23, 2022

I worked with Pablo who was an absolute pleasure. And very honest and not pushy unlike other dealers. I will For sure be a customer whenever looking for a car. The manager was a pleasure as well. More

by Jenniferahltehrani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo