Volkswagen of West Islip

Dealership trades in all they stereotypical “car salesman” tropes. One of the most flagrantly dishonest bait and switches I’ve fallen for in a long time. After making an appointment and receivin salesman” tropes. One of the most flagrantly dishonest bait and switches I’ve fallen for in a long time. After making an appointment and receiving close to a dozen confirmation texts, I was made to wait around an hour by the salesman who must happen to get all the text leads. Other salesman were free yet he insisted I wait for him. In the meantime I did test drive a nice Tiguan. It was rushed back via text only to be made to wait, again, while other associates just milled around. When the salesman showed me numbers, having not even yet ran my credit, the costs to lease a modest suv were more expensive, by hundreds of dollars per month, than the BMW I’m currently in. Flat out was told “corporate advertises deals and specials that we simply do not accept”.” I was nothing less than insulted for the lack of respect for my intelligence and time. More

Shady business practices. Went to purchase a pre-owned car and had to walk away, even though we loved the car. They reneged on warranty and kept trying to upsell extended warranty after repeated refusals car and had to walk away, even though we loved the car. They reneged on warranty and kept trying to upsell extended warranty after repeated refusals. They then add 2,points to the finance rate as they get rebates from the bank. They also increased the price $5000 and claimed we saw the internet price and had to finance with them. This seems a common practice. Don't waste your time More

Worked with Pablo while buying a new car with my wife. He was terrific and helped us find the exact car we were looking for. was terrific and helped us find the exact car we were looking for. More

Terrible experience. I came here to purchase a new car with my partner, but the salesperson was so offputting we left. It seemed like this person profiled us. Very dissapoingting with my partner, but the salesperson was so offputting we left. It seemed like this person profiled us. Very dissapoingting More

I came to this dealership first. And was greeted by Mark. What a true gentleman. Always answered my questions (which was a lot). He went out of his way to help me. I was thankful for all the pictures I recei What a true gentleman. Always answered my questions (which was a lot). He went out of his way to help me. I was thankful for all the pictures I received before deciding on my 2021 Tiguan. They offered me the most for my 2010 Camry. Overall a great experience. I love my compact SUV. More

Drove 4 hours to look at a vehicle just to turn around and leave. Terrible sales. There’s a reason their cars don’t sell. and leave. Terrible sales. There’s a reason their cars don’t sell. More

DO NOT SERVICE YOUR CAR HERE! Please do not take your car to the VW in West Islip, it’s a waste of your time and money. I’ve been there four times and each time , sometimes else was wrong. The last time it to the VW in West Islip, it’s a waste of your time and money. I’ve been there four times and each time , sometimes else was wrong. The last time it was wiring issues (which I didn’t know was covered by my extended warranty ) Nick told me that they didn’t have that information in the system. Hey, if you are reading this, any dealership can look up your information and warranty, just have them call the dealership you purchased your guarantee from. Anyways, I took my car because my engine light came on again after taking it there for the same reason 2 months ago, Nick helped me, and I’ve dealt with him twice and although he seems nice and approachable , he didn’t even know what parts my car needed or the information told from the mechanics. In my last visit, I have pictures where my car sat there for three hours before they even looked at it and once looked , it took around 20 mins for them to put a machine and diagnosed my car. Four hours later, of course they needed more time to diagnose my car and they didn’t know what the issues was. Nick never asked to help me in regards to my extended warranty , the manager who was there, never intervine to ask or help me with my issues to with my car. Please, please, please, if you do not know about cars , you will get scammed here! Went to another dealership; and my warranty was able to cover all the work that West Islip said it couldn’t cover. In addition, their diagnosis on my car was way off and irrelevant to what it really had. Again, don’t be fooled or scammed by these employers. More

WORKED WITH JOE ROMANO THE SEVICE MANAGER AT VW OF WEST ISLIP - NEEDED NEW BRAKES AND ROTORS - ALSO NEEDED TO HAVE A CHECK ENGINE LIGHT DIAGNOSED AND WAS DUE FOR AN OIL CHANGE - THE PART NEEDED TO CORRECT ISLIP - NEEDED NEW BRAKES AND ROTORS - ALSO NEEDED TO HAVE A CHECK ENGINE LIGHT DIAGNOSED AND WAS DUE FOR AN OIL CHANGE - THE PART NEEDED TO CORRECT THE CHECK ENGINE ISSUE WAS NOT READILY AVAILABLE - JOE WAS ABLE TO PROVIDE ME WITH A BRAND NEW VW LOANER CAR FOR A WEEK WHILE THEY WAITED FOR THE PART TO ARRIVE AND HAD THE SHOP FOREMAN HANDLE THE COMPLICATED ENGINE DIAGNOSIS AND REPAIR - NOW MY CAR IS DRIVING LIKE BRAND NEW AGAIN - THANKS JOE - THANKS VW OF ISLIP SERVICE More

BUYERS BE AWARE ***After going from dealership to BUYERS BE AWARE *** After going from dealership to dealership, I finally thought I found my car. Our dealer, Mark, gave us a great deal for the 201 BUYERS BE AWARE *** After going from dealership to dealership, I finally thought I found my car. Our dealer, Mark, gave us a great deal for the 2015 GLK 350 mercedes but when I sat down with the financial lady she added her warranty to the price. Meanwhile, Mark already gave us a warranty on the car so obviously I wasn’t going to take TWO warranties on the car when my dad works on cars himself. I repeatedly told her I didn’t want that warranty but she refused to take the deal even though I signed a paper the day prior that had the price that was $5,000 less. I left the car there over night for them to detail it and put new brakes on because the brakes weren’t good at all, when I say they weren’t good I mean I couldn’t barely stop at a red light when I test drove it. Not only the brakes were bad but it also had a oil leak ! The next day when I was taking the car off the lot, they jacked up the price. They are just greedy and will do anything to get more money than what the car is worth. They are very sneaky and will change the price on you everyday when you go in, especially if you have great credit and if you been pre-approved for a lot money. This to me is very unfair how they made me sign a paper that had $5,000 less the day before to taking the car home but the day of taking it home the price went up ! This is very cruel and shouldn’t be the case for a 2015 car that didn’t even have brakes to begin with and didn’t have all the features it’s suppose to have. More

Almost 3 months of phone calls after buying a car with problems ,emails dealership visits and still waiting for a response.Filed complainant with DMV . All meet with the same response "the manager will problems ,emails dealership visits and still waiting for a response.Filed complainant with DMV . All meet with the same response "the manager will call you back" never talked to the guy.I have now had to file a dispute with the credit card company(because the down payment had to be on a card).Also have retained a lawyer to get the canceled warranty refunded. STAY AWAY FROM THIS PLACE THEY GIVE A BAD NAME TO USED CAR SALESMEN More