Volume Chevrolet

First off, I would like the say that the sales department and working with them was a great experience. Clayton was by far the most genuine and made the buying experience great for us. I walked out that day and working with them was a great experience. Clayton was by far the most genuine and made the buying experience great for us. I walked out that day with me buying my car and my husband buying a truck. After having the truck for only three days, that’s when our experience of Volume Chevrolet changed, and it went from being the absolute best experience and recommending them to everyone to the experience from xxxx and telling everyone run as far away from them as possible, and to never buy a vehicle from them. After taking the truck back-and-forth several times and only having the truck back for three day stents, we were told rodents chewed the fuel line, but it was our fault it happened and our responsibility to pay for it. This truck was never home for it to happen on our property and if it had my car along with the loaner car would be having the same issues. I’ve come to the conclusion that the general manager and the service department couldn’t care less about customer satisfaction, and care more about taking money from customers to pack their pockets a little more. All of them know the truth that the problem was created on their property and are in the wrong for taking even a penny from us. During the two and half to three weeks they had the truck, we received ZERO communication from them with updates on the truck if we got an update it is because we called and stayed on hold for a minutes before them answering or we had to call the sales department for them to get update. They should have the decency to call and give updates on vehicles that are in their position being worked on. I came to the conclusion that they knew they were in the wrong and the less they talk to us the better so they didn’t have to lie as much. That 20 year/ 200,000 mile warranty and lifetime oil change may sound great on the radio but don’t think for a second they fully honor that. Customer satisfaction goes completely out the window with this company after they get you to buy the vehicle. I recommend if you ever get trapped into purchasing a vehicle from them is to learn from my mistake and request a full vehicle inspection before signing that dotted line. To better serve their customers, I recommend the tire service department take a class and how to treat customers and how to communicate with them properly. If anybody from the dealership would like to contact me for more information, I’ll be glad to talk to them and to give names of everybody that we’ve had to deal with and who made this whole process worse for us. More

Last week the service department at Volume Chevrolet found the issue with one of my tires. A nail was positioned in the shoulder of the tire and it could not be repaired. Here's the important message - found the issue with one of my tires. A nail was positioned in the shoulder of the tire and it could not be repaired. Here's the important message - I felt welcomed and honestly I was so impressed with the staff that when I learned my tire issue was not covered by the dealership where I purchased it, I decided to go back to Volume! They ordered me a matching tire and I went back the next day for them to replace it. Understand, I do not live in Forsyth but they were so nice that i asked Dustin to schedule my oil change and also to rotate the other tires, too. I found the Volume Chevrolet service department to be thorough with their work and friendly! They were extremely busy both days I was there and still managed to stay professional, I will most definitely go back! More

I had all of my vehicle maintenance completed at Volume Chevrolet in Forsyth. If | could give a 0, l would. Let me just say that the service advisor Brittany was AWESOME. She was understanding and I believ Chevrolet in Forsyth. If | could give a 0, l would. Let me just say that the service advisor Brittany was AWESOME. She was understanding and I believe she tried her very best to help me in any way possible. However, the management there could use a great improvement. After getting 500.00 in work done on my car about 3 weeks ago, and being stranded on the side of the road twice, my check engine light came on again about three days ago. I took my car BACK to volume to have it diagnosed and repaired. The repair cost was about 600.00 bucks. However, I had a credit applied to my account and was given an additional 50 in credit because of the constant issues I was having, so I paid about 497 to have it fixed. Well, on Wednesday, my check engine light was on AGAIN. Once again, I returned to the dealership. I was told by the mechanic Rob who worked on my car the last time that he misdiagnosed my original issue and now there's something else that needs to be fixed on the car: my evap system needs to be replaced. WELL, that was all fine but it's not my issue that he misdiagnosed my car the first time. I was told that I needed to pay 625 to get my car fixed. AFTER, they already charged me 497 to get it fixed the first time. The interim service manager could ve cared less. It wasn't her issue and you could tell by the look on her face that she didn't care. Brittany was the only one who showed any empathy. The car sales people all thought it was funny and a laughing matter... and instead of offering any type of empathy, it was "are you ready to trade?". I wouldn't buy a piece of gum from Volume. And I'm going to make sure I spread the word in the community that this is no longer the place to go. Almost four years of trusting you guys with my vehicle, I believe you hurt more than you helped. I will be reaching out with with legal council—- thanks. Hope this helps More

Selling cars is great, but building relationships is epic. Thank you Heather for making me feel like I've known you for years. You all are amazing. Thank you. epic. Thank you Heather for making me feel like I've known you for years. You all are amazing. Thank you. More

Great customer service everytime we go ! Thanks to Demarkus for checking up on us and everything he does ! Thanks to Demarkus for checking up on us and everything he does ! More

Came to pick up my vehicle from Volume , decided to look at a new vehicle and met Mr Vernon, after a long conversation we decided that a new vehicle was on the horizon! I had a wonderful experience with him at a new vehicle and met Mr Vernon, after a long conversation we decided that a new vehicle was on the horizon! I had a wonderful experience with him and Matt, and Leland. I am so happy and grateful. I’m leaving with a new vehicle and a fun filled experience! Thank you again for such an amazing experience! James Burns More

This has been the worst experience I have ever had with the dealership. I have purchsed several cars from other dealership and this by far is the worst. I do not recommend this dealership to anyone. Yes th the dealership. I have purchsed several cars from other dealership and this by far is the worst. I do not recommend this dealership to anyone. Yes they bait you in with their friendly smile, however once you have a problem with your vehicle that is under warranty, they are rude and they do not acknowldge you as a customer anymore only a bank. Word of mouth is everything and I will never refer anyone else to this place. I have also contact an attorney in this matter and they will hear from me soon. More