Volvo Cars Annapolis

quick, timely, efficient Took the appointment on one days notice to replace a battery. Did so., washed the car and I was on my way in 1 1/2 hours. Took the appointment on one days notice to replace a battery. Did so., washed the car and I was on my way in 1 1/2 hours. More

Speedy service. I was satisfied with the whole service process. My only criticism is that I would like to know more detail on what was performed and any results of testing. Such as amount of brake pad rem process. My only criticism is that I would like to know more detail on what was performed and any results of testing. Such as amount of brake pad remaining, etc. More

Great dealership and pleasant to work with. I highly recommend ANNAPOLIS Volvo. I have bought 3 cars here over the year and appreciate their honesty and expertise. recommend ANNAPOLIS Volvo. I have bought 3 cars here over the year and appreciate their honesty and expertise. More

very efficient had a basic service, appointment made online, no problems at all, got a loaner car - again, no problems whatsover, service was great, communication wa had a basic service, appointment made online, no problems at all, got a loaner car - again, no problems whatsover, service was great, communication was great - I am very happy More

Miguel was amazing! He explained everything very clearly and was very nice. He is by the best person that could of helped me with my first car! and was very nice. He is by the best person that could of helped me with my first car! More

Karwin is the BEST! I arrived on time and Karwin Turner was great. Very personable and attentive. Karwin made sure I received the proper work to be done on my vehicle, ge I arrived on time and Karwin Turner was great. Very personable and attentive. Karwin made sure I received the proper work to be done on my vehicle, getting a loaner care and was out the door in a timely manner. It was a great experience. More

Thanks Karwin, I really appreciate the work done on my car, you taking the time and care towards the detailed explanations on repairs needed, getting the loaner car for me to use for three days while the car, you taking the time and care towards the detailed explanations on repairs needed, getting the loaner car for me to use for three days while the car was getting repaired and the hassle free repairs under warranty. I expected to pay $2500+ for the catalyst converter and sensor when the second one failed shortly after it arrived in MD; after I had the first one repaired at the Waipahu Cutter Volvo dealership on Oahu, Hawaii just before I shipping it out a month earlier (and yes, I had to pay for the catalyst converter out of my own pocket!). You took the time to check and found that it was still covered under manufacturers warranty and saved me this bill! It was quite a pleasant surprise and I’m glad I’m not getting “swindled” anymore by the only Volvo dealership on Oahu. Much appreciated, Sue. More

Miguel Helped me accomplish one of my goals Miguel goes out of his way to provide the highest level of customer service he is always happy and has the most wonderful energy to help out a customer with his out of his way to provide the highest level of customer service he is always happy and has the most wonderful energy to help out a customer with his positive attitude . Miguel can help out a customer at the customer’s fully satisfaction ! More

Profesionel and competent but it took 7 hours We had our XC90 and V70 in for 7,500 miles service. The only add-on was a battery change. The total duration of the visit took 7 hours!!! And we had r We had our XC90 and V70 in for 7,500 miles service. The only add-on was a battery change. The total duration of the visit took 7 hours!!! And we had reserved time slots for this. We were first in line, when we dropped the cars off, but it seemed I was the last one to leave at 4;30 pm. So, it clearly seems like we got passed by customers arriving later than us. We were told about 2 hours or maybe a little longer, but nowhere near 7 hours. Our clear experience is that we were not important despite the fact that both our Volvo's were purchased at Annapolis Volvo. So, right now, we don't have a great incentive to purchased our next car there. Other than that the service was professional, competent and friendly. More

My sales repre. was great, however car delivery service??? The car and trunk mats do not fit my auto so I have placed an order with car tech for mats that fit. Driving home with the present car mats was hor The car and trunk mats do not fit my auto so I have placed an order with car tech for mats that fit. Driving home with the present car mats was horrible, mats kept sliding, also plastic covering on rear seats was partially removed?????????????? More