Volvo Cars Annapolis

Great service and customer service. Outstanding customer service and excellent technicians that provided a quick resolution for my vehicles mechanical issue. This service was provided w Outstanding customer service and excellent technicians that provided a quick resolution for my vehicles mechanical issue. This service was provided while I waited for my vehicle within an hour. Outstanding! More

Great Service Easy to get in and out of the service center. Explains everything and the job gets done. Was able to get a loaner car, which made things even better. Easy to get in and out of the service center. Explains everything and the job gets done. Was able to get a loaner car, which made things even better. More

Recall nightmare Took my 2016 XC90 in for a recall. The initial process with service advisor was ok. I was given a loaner car which was great so everything was good un Took my 2016 XC90 in for a recall. The initial process with service advisor was ok. I was given a loaner car which was great so everything was good until returning back to pickup my vehicle. After getting my vehicle and departing from the dealership as I merge onto the hwy I notice the catalytic converter warning light appearing on my dash. Remember I just took my car in for a major recall so Im scared and livid at this point. I tried calling the dealer to ask for service advisor Carwin and he doesnt pick up his phone so I leave a message. At this point im stuck in traffic so I call the main number and I get no one. So I hang up and call the main number again and I tell the receptionist whats going on so she transfers me to Carwins the service advisor phone and still no answer so I send a text to the text notification that was initially sent to me stating that my car was ready for pickup but still no response. So I arrive back at the dealership and tell the Mr Carwin what happened but he seems unphased and disinterested in what happened. Im not sure but maybe thats his personality but it made me feel like I was a bother and overreacting. Ultimately he did have the technician fix the problem explaining to me what happened afterwards but overall just not a good experience. Been having my Volvos serviced at Annapolis for years and hope to continue. Hopefully my next visit will be a positive one. I think customer service should be Annapolis Volvo top priority and when issues arise it should be handled with more empathy and humility. We shall see More

Great service! The Annapolis Volvo service team always provides excellent service. Luis Cabrera is the best - he gets us in and out quickly. The work performed is The Annapolis Volvo service team always provides excellent service. Luis Cabrera is the best - he gets us in and out quickly. The work performed is always well done. We’ve purchased 4 Volvo’s from Annapolis Volvo and wouldn’t think of going anywhere else! More

Purchase Chevy Volt One of the most pleasant experiences I have ever had purchasing a car from a dealership. George was knowledgeable, professional and very helpful. I ca One of the most pleasant experiences I have ever had purchasing a car from a dealership. George was knowledgeable, professional and very helpful. I can't be happier with the car and look forward to future purchases. Thanks again, Doug More

DO NOT BUY Found a vehicle online at Volvo Used Cars. Contacted via e-mail. Went to see it the same day. Ended up buying the vehicle, paid for it in full. Left Found a vehicle online at Volvo Used Cars. Contacted via e-mail. Went to see it the same day. Ended up buying the vehicle, paid for it in full. Left with a "We Owe You" and a limited warranty. With out going into full details, the "We Owe You" was not completed, and the limited warranty was worthless. After having the vehicle for just a few weeks, I ended up with a full list of things that were wrong with it in additional to the "We Owe You" list. Lots of playing back and fourth between Management, Sales and Service. Every time I called to get an update I heard a different story. Yes, I had to call! They never gave me a call to give me an update. Needless to say, I still have a vehicle that is not running properly. Nothing has been solved, no money has been refunded, nor do I feel like anyone who I have dealt with really cares. More

Holt 2005 & 2008 XC90 Very helpful and knowledgeable. I currently have 4 Volvo’s and will continue to bring them to Annapolis for service. I will also recommend your center Very helpful and knowledgeable. I currently have 4 Volvo’s and will continue to bring them to Annapolis for service. I will also recommend your center to friends and family. More

105000 mile maintenance The service rep, Walt Clements, kept me well updated. Service was excellent and my Volvo was ready for pick up when I arrived at the dealership. The service rep, Walt Clements, kept me well updated. Service was excellent and my Volvo was ready for pick up when I arrived at the dealership. More

This is the place Without going into details, Anthony made a dream come true and I'm now driving a mint 2016 XC70. With every hiccup that happened along the way (includ Without going into details, Anthony made a dream come true and I'm now driving a mint 2016 XC70. With every hiccup that happened along the way (including my bank not being able to find the VIN in their database), Anthony stayed on task, made sure that everything was taken care of, and saw to it that I now have the car of my dreams. I cannot say enough good things about this place. Don't sit here reading this review...go there, ask for Anthony, and see what a car sales experience should be like. More

Good as it Gets As in the past, the service and cooperation of the staff and facility at Annapolis Volvo is excellent. This is the 3 vehicle from this dealership and As in the past, the service and cooperation of the staff and facility at Annapolis Volvo is excellent. This is the 3 vehicle from this dealership and my 5th Volvo and I remain a happy loyal customer. I always recommend Volvo of Annapolis when someone inquires about my love of Volvo. More