Volvo Cars Annapolis

Positive Experience Purchased a new XC70 from Annapolis Volvo recently. Ryan was super helpful, well informed, and pleasant to deal with from beginning to end. I'm please Purchased a new XC70 from Annapolis Volvo recently. Ryan was super helpful, well informed, and pleasant to deal with from beginning to end. I'm pleased with my purchase and would recommend this dealership. More

Great Service My wife and I purchased a new XC90 at Annapolis Volvo and the experience was excellent. Ryan Crawford was our sales rep and Mike Mayfield managed the My wife and I purchased a new XC90 at Annapolis Volvo and the experience was excellent. Ryan Crawford was our sales rep and Mike Mayfield managed the deal. Both were extremely helpful and made the transaction very easy. I give Volvo Annapolis my highest recommendation regarding sales and service. More

It was great until the very end We recently leased the 2016 Volvo XC90. We test drove with Ryan and immediately liked him and the car. We proceeded to do all of our negotiations vi We recently leased the 2016 Volvo XC90. We test drove with Ryan and immediately liked him and the car. We proceeded to do all of our negotiations via email and we received timely responses and clear answers to our questions. After we agreed to our deal, my family and I went to the dealership on Saturday, which was quite busy. We ended up changing the car that we wanted which lead to a longer waiting time. We had no issues with this, until the manager arrived questioning the agreed upon interest rate/money factor. He informed us that the money factor quote that we received from a competing dealership was for a Momentum model, not the Inscription that we were getting. When I questioned this, he showed me his binder of rates. Initially, I was shown rates on a completely different model (I believe one of the sedans), and was told, "This is the ABC model, but it doesn't matter..." That didn't sit right with me, so I interrupted him and immediately asked to see the rates for the XC90, which were swiftly brought. Then, he quickly started telling us how a lower credit score affected the rate, but we were already in the highest bracket, so that wasn't applicable. When I looked at this chart, I noticed the agreed upon interest rate was clearly listed WITH the Inscription trim level. I again questioned what the issue was, and immediately he "noticed" that he was looking at a 39-month lease versus our agreed upon 36-month lease and quickly left the office to "finish up". Perhaps this was an honest mistake, perhaps it was a ploy...my husband and I have yet to decide on this, but all we know is that it put a sour taste in our mouth and did not make us feel comfortable. I am glad that I did everything via email and had all of my information in order when we did sign the papers. When that time finally came, we were able to tie back all the agreed upon numbers and the manager answered our questions effectively so that we felt comfortable signing the papers. Therefore, we are giving the dealership 3-stars because Ryan definitely sold us on the car, was great with follow-up and very personable. However, we wish the ending would have gone more smoothly and that we wouldn't have had a curve ball thrown in after waiting for over 2.5 hours with our hungry 2 and 5 year-olds. I marked Yes for recommending this dealership because during my email negotiations with other dealerships, I had a terrible experience with another sales manager at a competing dealer (different than the one that quoted our interest rate/money factor). I can honestly say I did not have that experience at Annapolis Volvo. More

Wonderful experienc Purchased a pre-owned 2012 Hyundai Tucson from Annapolis Volvo. Bill was a pleasure to work with, probably the best car purchasing experience in my 4 Purchased a pre-owned 2012 Hyundai Tucson from Annapolis Volvo. Bill was a pleasure to work with, probably the best car purchasing experience in my 40 yrs of car buying. Would recommend Bill and Annapolis Volvo to anyone looking for a group they can trust. More

Excellent Service Purchased a CPO XC90 - Ryan and Mike were extremely helpful, offered excellent service, and were a pleasure to interact with. Excellent dealership a Purchased a CPO XC90 - Ryan and Mike were extremely helpful, offered excellent service, and were a pleasure to interact with. Excellent dealership and great people! More

Dakota Dakoa Ayers was very helpful, courteous. I came prepared and he kept it simple. The manager and others in the office were also helpful and polite. Dakoa Ayers was very helpful, courteous. I came prepared and he kept it simple. The manager and others in the office were also helpful and polite. More

Purchased New S60 I am a huge fan of Volvo due to the safety record of all their cars. Lloyd made this transaction easy and spent time explaining the car and setting it I am a huge fan of Volvo due to the safety record of all their cars. Lloyd made this transaction easy and spent time explaining the car and setting it up. More

Great experience Purchasing a VOLVO from a salesperson who genuinely is concerned about providing as much service time and attention as possible has been a great exper Purchasing a VOLVO from a salesperson who genuinely is concerned about providing as much service time and attention as possible has been a great experience. Mike Merrigan could not have spent more time, answered more questions or continued to follow up even after the sale than he did all to be sure he has fulfilled what he saw as his responsibility to make sure this customer was totally satisfied. More

Stay with a tried and true team I recently was in the market to update my 2008 Volvo XC90 purchased at Annapolis Volvo with a smaller, newer XC60. For several weeks we shopped all a I recently was in the market to update my 2008 Volvo XC90 purchased at Annapolis Volvo with a smaller, newer XC60. For several weeks we shopped all around the DC-Annapolis corridor. but ultimately decided to stick with Annapolis Volvo since Bobby Johnson was up front about vehicle details and costs, and is just a very personable gentleman. More

Best Car-Buying Experience Yet! We bought our 2016 XC60 at Annapolis Volvo after an online search showed it to be the only one for miles around that had the options we wanted in stoc We bought our 2016 XC60 at Annapolis Volvo after an online search showed it to be the only one for miles around that had the options we wanted in stock. Lloyd was very knowledgeable and enthusiastic about Volvos without being overbearing or pushy in the slightest. The results of working with him were well worth the drive from Ellicott City late on Halloween afternoon Also very pleasant to work with were Sherry and manager Butch. We were so impressed with everyone at the dealership that we plan to use Annapolis for our new car's service despite the long drive. More