Volvo Cars Annapolis

Great sales experience, horrible service experience. In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a pr In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a premium European vehicle without the Mercedes BMW price tag. We had the best sales experience of any new car purchase we had ever made (in the last 25 years, I've bought 12 new cars and a couple of used ones). Unfortunately, that's where the good experience ended. Without going into a long and drawn out story about our service issues over the past three years, I'll just say that I believe every negative thing that I've read on this site about others' experiences because the same common thread exists and it matches with our experience. That common thread is incompetence, coupled with BS in order to increase profit in the service department by any means necessary while making the least possible effort to take care of the customer and the customer's vehicle. We always felt that we were being sold unnecessary services while nothing was done to resolve actual problems. To make a long story short, we traded in the car that we really liked last month for a different brand just so that we don't have to deal with Annapolis Volvo's service department ever again. More

They went above and beyond! I walked into the dealership after months and I mean months of stalking the website looking for a Volvo I could afford that had all I wanted. I watch I walked into the dealership after months and I mean months of stalking the website looking for a Volvo I could afford that had all I wanted. I watched one for a while and decided to take a look. I had been talking to Thom Lamm, but when I arrived he was with a client. So I was approached by Sales Manager Dennis Van Valkenburgh. From the time I went into his office he did all he could possibly do to find a way to make it so that I could trade in my vehicle and get the car I wanted. I have never been so pleased with the whole process. Thom and Dennis worked without even one single moment of aggravation and I know that I probably drove them crazy. I love my car and my son works at another dealership and they could not do for me what these guys did. I totally recommend Annapolis Volvo! Kelly Sarchiapone More

BOGUS I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approxima I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approximately 2.5 hours. When my vehicle was ready, I was informed that I had to pay 265.00. The individual whom rendered the bill stated that the charge came with an explanation. I was absolutely livid...265 for an off track window???!!!!!!!!!!!!!!!!!! It was explained to me that I was only charged for the service at a rate of 130.00 an hour because they had to remove the door to find out what was wrong. And that this service could not actually be covered under my warranty because nothing was "broken". I thought that this entire scenario was outrageous, seeing as that I was never quoted prior to the work being done! I would have appreciated the courtesy to decide if I wanted the work to be done at that time. I was blindsided and felt neglected. I am very displeased and hope that not I or anyone else experience this! I will be looking elsewhere to render maintenance to my vehicle. More

Annapolis Volvo: Professionalism Personified My family has purchased 6 Volvo automobiles since 1995, of which 4 were purchased from Annapolis Volvo. We continue to trust the Volvo brand for it My family has purchased 6 Volvo automobiles since 1995, of which 4 were purchased from Annapolis Volvo. We continue to trust the Volvo brand for its style, safety and reliability, however, the folks at Annapolis Volvo are a pleasure to work with when it comes to a purchase. Frank, Mike Mayfield and Anthony are ultimate professionals at what they do. These guys never pressure you into a decision; they allow you to make up your own mind. If you don't see a vehicle that you want on the lot, they will try to find the exact car you want - not try to persuade you into something other than your desired car. When I came to the dealership to inspect the V70 RDesign on a Saturday afternoon in February, I informed Mike Mayfield and Anthony Ferrogine that I would bring my wife to see the car on Sunday, they made the car accessible for my wife and I to see the vehicle on the lot away from the mounds of snow which covered the grounds. The staff of Annapolis Volvo are attentive to the buyers needs; this is rare find in today's retail car business. Nice job Annapolis Volvo. Keep doing what you do. Darryl and Janeen McLean Pikesville, Maryland More

Very friendly and helpful. Followed up on all the questions we had. Most of the contact initially was thru the web and that worked ok. Fair price on the Volvo and fair trade on my previous car. Ne questions we had. Most of the contact initially was thru the web and that worked ok. Fair price on the Volvo and fair trade on my previous car. Never owned a Volvo before so all was new to me. Once we agreed on the deal, Tomm was very good with the follow up, taking care of the requests we made. He has followed up several times to be sure all was satisfactory with the car and if we had any questions. Good guy to deal with. Kim was excellent with the tags, title, and processing the sale. Very friendly. More

I was told that I could not have a loaner car because I did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are hea did not purchase my car at Annapolis Volvo even though my car is currently under warranty. Don't they realize that Annapolis and the DC area are heavily populated with ACTIVE DUTY MILITARY? What an insult to be told this. I fight for this country and give up many sacrifices, one of which is having to relocate. How can a dealership in this area be so SNOOTY EXCLUSIVE and UNSUPPORTIVE OF OUR MILITARY FAMILIES???????I'm glad I did not buy my Volvo at this dealership and can not wait to be transferred out of this area. just disgraceful. More

Want to thank Annapolis Volvo and James who patiently guided me after several visits and road testing from a new car to used cars all of my interest. Then on Valentines Day James made it possible for me guided me after several visits and road testing from a new car to used cars all of my interest. Then on Valentines Day James made it possible for me to drive home in one fabulous Volvo making my Valentines Day just the way I like it feeling special. More

Thom is a pleasure to work with. We called him about the car earlier in the day and then drove straight from DC to Annapolis that night to buy it. Since we were already tired after a long day at work, Thom car earlier in the day and then drove straight from DC to Annapolis that night to buy it. Since we were already tired after a long day at work, Thom had everything ready to go and made the process very simple and fast. Kim Kane was also wonderful to work with! More

My expereince with Annapolis Volvo thus far has been primarily in dealing with Mr. Thom Lamm. Thom was great in assisting me in the purhase of my new XC-70. His low presuure approach was greatly appre primarily in dealing with Mr. Thom Lamm. Thom was great in assisting me in the purhase of my new XC-70. His low presuure approach was greatly appreciated. He is very knowledgable about Volvo's available product line and was very helpful in getting me into and conforatbale with my new vehicle. Tom gets the highest possible marks from me in customer service. More

It all starts with presentation and customer service. Anthony Ferrogine was a pleasure and went out of his way to provide us quality service in order to assist us with making an informed decision. He ca Anthony Ferrogine was a pleasure and went out of his way to provide us quality service in order to assist us with making an informed decision. He called in the right people to offer additional information - and they all represented the dealership professionally. They definitely have a fine staff. We purchased and would definitely recommend as a positive experience to our friends and co-workers. Car buying is a stressful business and no matter how happy I am with the final price, the next day I always feel maybe I should have not paid as much or could have gotten a better deal. But in this situation, I felt the car and expected maintenance service was worth what we paid. More