Volvo Cars Annapolis

This new car buying experience was the best we've ever experienced, and we have bought a lot of new cars. Everyone from the receptionists to salesman, to sales manager, to business manager was frien ever experienced, and we have bought a lot of new cars. Everyone from the receptionists to salesman, to sales manager, to business manager was friendly, knowledgable, and professional. There was no pressure from anyone. Thom Lamm called to check that everything was OK, and went "above and beyond" to take care of the small issues we had. We would (and have) recommended this dealership to others. More

Initially I reached out to Thom through e-mail - and was responded to quickly and professionally. After a few quick emails, it was determined that the vehicle I was initially interested in wasn't exactly w responded to quickly and professionally. After a few quick emails, it was determined that the vehicle I was initially interested in wasn't exactly what I was looking for. Thom stayed on the mission and found the perfect XC70 for me. After a test drive with Thom, we came to an agreement on a fair price. I worked with Tricia to line up financing (a quick and painless process due solely to her expertise) and met Rick on the day I picked up the car due to it being Thom's day off. Rick was knowledgeable and friendly - and with Tricia handling the final paperwork I got everything signed and was on my way. Went in for a few quick fixes at the Service Department - and had the pleasure of dealing with Luis and Brendan - both of whom could not have been more knowledgeable and professional. Great experience all around. More

Brought my 05 xc90 in for some major work ( oil leak and park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Appa park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Apparently there was communication issues with my email that stated I wanted the seat heater that wasn't lighting up addressed and the lights in radio console and under to be looked at and that I actually wanted my windshield washer fluid to hit the windshield. When I dropped off the car I was told that the cleaning of lights would be $150.00 but not the information that the price was PER light, I also told the service person that the lights that showed the drivers side heater were not lit up and then there were some other lights in that same panel not lit. When they called me to discuss the problems with the car the light bulbs behind the radio/ heat console where the culprit and they needed to be replaced for a mear $260.00, I told them to go ahead since that was going to fix my complaint. When I picked the car up the first thing I checked was the washer fluid which did not work, I talked to tech and they said the freeze that we had the weekend before must have knocked the washer off the hose again ???? The freeze was normal MD weather in February 20ish degrees so I thought that a little fishy but OK they reattached it. Then I pushed the button for the seat heater only to find out that didn't work either as well as the bottom light of the heat panel which were part of the original problem I expressed when I made the appointment. At that time I was told the seat heater was now a switch and not the light bulbs and that switch they did not think I wanted to replace because it was an 1100 part, this confused me because I thought I was the owner of the vehicle and I got to make the decision on what to fix and what not to fix AND they said it would not effect the way the seat heater worked in the future. OK again seemed fishy but I accepted that answer, then I drove the car away and attempted to hook up my car charger only to find that the console was loose almost as if the mechanic had extra screws but didn't know where they went so he didn't put them back in the car, and the only way the adaptor worked was if I jiggled it this I knew wasn't right so I called them back given some song and dance about how I needed to know wait a few days before they could address these issues(??) So we scheduled it a few days out, and I am started to now become aggrevated, then the problem gets worse because these three problems are very QUICK checks, I drove the car in the evening only to find out that now the entire radio console does not light up ( before I dropped it off it was just the bottom two rows 7-8-9 and 0) Now I am furious with the dealership because the 260 fix not only didn't address the problem at all it made it worse ! So the beat goes on but for the obnioxious pricing they have for light bulbs and 1inch x1 inch switch and headlight cleaning you would expect that the quality of the workmanship would at the very least be up to the pricing. SO the beat goes on with these problems and customer service and requests get completely ignored in attempting to resolve these issues. More

Installed coilovers (lowering suspension modification) on my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer no my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer not to. I called annapolis volvo this(monday) morning asking if they had the part in stock. They told me no, it would be $15 and they should be able to to get it by friday. Should... BUT there's a chance i wouldnt see it till monday. So being the car person i am i know my car is gerally the same as the mazda 3's and ford focus's, i gave a local mazda dealership a call, they told me it was $9 and some change and if i ordered before 2pm today (still monday morning), they would have it the next day by lunch time (tuesday). Not hating, but encouraging others to shop around. VoA was trying to get me for ~$5 more and have me wait at minimum 4 days. how come a mazda dealership can get one the next day for cheaper? it's essentially the same part. wouldnt suprise me actually if both the piece from VoA and mazda both said FoMoCo on them (that's, Ford Motor Company, for those of you who dont know). Whatever, service like that is always going to make me shop around and not go to my brand name direct dealer. And the guy in parts was kinda rude, no please, no thanks for holding, no goodbye when i said im going to shop around before deciding... well maybe not rude, but sounded as if he didnt care. No "have a nice day, thanks for calling", that's just general manners. customer service goes further than people think More

Kae Engel was so knowable and helpful. I had never purchased a Volvo and she went out of her way to show me how to operate all the features. When I returned to have the car treated, she spent more tim purchased a Volvo and she went out of her way to show me how to operate all the features. When I returned to have the car treated, she spent more time showing me more and answering all my questions. She is a gem. Matt had taken my calls before I drove to Annapolis and he went out of his way to answer my questions. Matt made me feel comfortable. Mike loaned me a car when mine was being treated. He was so friendly and kind. I have lived a good slice of life ( I am a widow and no spring chicken) so I have bought cars before. This dealership is so far above any I have ever dealt with. I live in Dover, Delaware and would not deal with anyone except Annapolis Volvo. Nancy R. Benner More

Thom was honest, pleasant, and relaxed (READ: not pushy!). During my visit, he gave me his undivided attention. He spent time showing me the car's features and answered all of my questions honestly pushy!). During my visit, he gave me his undivided attention. He spent time showing me the car's features and answered all of my questions honestly. Annapolis Volvo was willing to negotiate on price (big plus!). A.V knew the previous owner of my car so they were able to supply information beyond what was listed in the car fax (huge plus!). My family and I will continue to purchase all of our vehicles from Annapolis Volvo. Thanks, Thom!! More

Arnita was great to work with, was very knowledgeable about the Volvo inventory, and was not pushy. Her sales style was informative, helpful, and she let me set the pace in our negotiations. Tricia mad about the Volvo inventory, and was not pushy. Her sales style was informative, helpful, and she let me set the pace in our negotiations. Tricia made the closing process very easy to understand, she was thorough in her explanations of all the forms and documents that required signing, and was fun to work with. Mike was very reasonable with approving the trade allowance, and the final pricing of the car. All in all it was a fine experience, the third Volvo that I have purchased from this dealership and will definitely come back again. More

The sales consultant Steve Brooks and Finance Manager Tricia Pruitt were excellent to work with they were very professional, courteous and answered all my questions. This was my first Volvo but probably Tricia Pruitt were excellent to work with they were very professional, courteous and answered all my questions. This was my first Volvo but probably my 15th car that I have purchased. I am a former Mercedes Benz consumer for the last 12 years so I've come to expect a high level of service and customer satisfaction when purchasung a car. More

I was looking for just the right XC70 and found it at Annapolis Volvo, only problem is, I'm located in Seattle WA. No problem for Thom, he was very responsive, answered all my questions, lined everything Annapolis Volvo, only problem is, I'm located in Seattle WA. No problem for Thom, he was very responsive, answered all my questions, lined everything up and even picked up my Son at the airport to come get the car. This is the way it should be when buying a car, easy easy easy. Buying remote, from just a spec sheet and pictures involves some trust on both sides of the transaction. Thom, Mike and Tricia were great to work with and provided a great car at a fair price. Highly recommended. More

I had a terrific experience with Thom at Annapolis Volvo. We executed the entire deal in a few hours and remotely (I am in Pennsylvania!). Thom was honest, returned my calls promptly, took care of all the We executed the entire deal in a few hours and remotely (I am in Pennsylvania!). Thom was honest, returned my calls promptly, took care of all the details since i could not be there including sending shots of the car, answering detailed questions about it, and generally putting me at ease enough to actually buy a car sight unseen. The quality of the delivery, and the vehicle were first class. This was the easiest, most honest car deal i have been part of, i would return to Annapolis Volvo and recommend you to visit too. Ask for Thom! More