Volvo Cars Annapolis

Their motto should be keep replacing parts until the check engine light goes off, correcting diagnosing an issue doesn't generate revenue for them. We went in 3 times over 2 weeks for a check engine lig check engine light goes off, correcting diagnosing an issue doesn't generate revenue for them. We went in 3 times over 2 weeks for a check engine light... fuel pump sensor, air flow sensor, another sensor... instead of taking the time to diagnose the issue, they'd rather throw a random part at it to fix it. The 3rd time we went to pick up the car (good luck getting a loaner) the check engine light was still on. We brought it in because the light was on & failed emissions. They stated that the light will sometimes come on. Um, no. Needless to say one day after we picked up the car for a 3rd time we brought it in we just said F this & traded it in. I'd rather shove bamboo shoots under my fingernails than return there. Good points: they have free soda while you're waiting (an 8am oil change will get you out of there around 10:30am). Stephanie is the only one that seems to have ethics there. Luis is also a good person, and he can only control so much on the shop floor. Walt is a horrible human and has a bad attitude. The service manager only cares about the bottom line & his commissions from sales. If you want quality, go anywhere else. Anywhere. More

I bought a pre-owned 2008 Lincoln Navigator from this dealer and can say nothing but positive things. Our sales rep, Kae Engel made the entire process (from test driving the vehicle to working out the p dealer and can say nothing but positive things. Our sales rep, Kae Engel made the entire process (from test driving the vehicle to working out the price) pleasurable. She had a great personality and was able to give me a good amount of information on the vehicle. The Navigator was in excellent condition and it only had 34k miles on it. The price was unbeatable. If you are looking for a nice pre-owned vehicle or a new Volvo I strongly recommend this dealership. I traveled from Fairfax, VA to buy the Navigator and will make this trip again to buy my next car. More

This is the second Volvo we've gotten here (our first was an S40, that we loved) - the cars and dealership are great! When we lost pairing between cell & blue tooth they came to our house to update and sho an S40, that we loved) - the cars and dealership are great! When we lost pairing between cell & blue tooth they came to our house to update and showed us what we had forgotten when we first got the car- unbelievable! We hadn't even considered a Volvo but took a look on a whim and now wouldn't think of going to any other dealer or brand thanks to Frank and all of the talented people on staff including Rick who just helped put us in a bigger and sportier S60. More

The purchase of my new S60 Volvo was a great experience. The salesman and sales manager were friendly, informative and professional. Follow-up request for accessories was handled expeditiously and courteou The salesman and sales manager were friendly, informative and professional. Follow-up request for accessories was handled expeditiously and courteously. I would recommend Annapolis Volvo to anyone looking for a great car! I would love to see Annaplois Volvo open a dealership in Delaware near where I live. More

I have owned a Volvo for 8 years. During that time I have had the car serviced in Florida, North Carolina, Virginia, and Colorado. Annapolis Volvo by far has the worst customer service I have ever encountere had the car serviced in Florida, North Carolina, Virginia, and Colorado. Annapolis Volvo by far has the worst customer service I have ever encountered. My experience at Annapolis Volvo has been horrible and after more than 2 weeks, I still do not have my car back, nor do I have any idea when it will finally be fixed. Problems with my car that are not within the dealership's control, I understand. Unresponsive service members and management that only responds to a male voice? Inexcusable. I expected the service agent assigned to my car to call me with updates and yet over the past 2 weeks I have had to call him and have had no luck getting updates or an accurate estimate of when my car will be finished. It's painful. Each time I get him on the phone, his replies are iterations of "I don't know when your car will be done, let me give you call when I know."..... and then nothing, or "Maybe it will be done tomorrow." And that has yet to happen either because as of right now Annapolis is expecting a hurricane (Irene) and I will be without my car. I will also need to continue paying for a rental car since Volvo refused to provide me with a loaner. I appreciate the service team's efforts and hard work on my car, truly. But at the end of the day I would not recommend this dealership to anyone, especially a female. I regret choosing Annapolis Volvo in the first place and next time I need service, I will gladly drive further to another dealership. More

I am very pleased with my experience with Annapolis Volvo. The staff was friendly and efficient and provided the highest level of customer service. I highly recommend Annapolis Volvo. Volvo. The staff was friendly and efficient and provided the highest level of customer service. I highly recommend Annapolis Volvo. More

While the sales personnel are pleasant, the support trail is lamentable. Unfortunately, once the customer has parted with the cash, all further work on the purchase ceases. Finance and titling are unaccept is lamentable. Unfortunately, once the customer has parted with the cash, all further work on the purchase ceases. Finance and titling are unacceptably slow in processing paperwork. It is unfortunate that the sales personnel, who leave a pleasant impression, are then betrayed by the ineptness and delays in the personnel who complete the sale, leaving the buyer with an unpleasant taste in his/her mouth. More

We have been dealing with Annapolis Volvo for about two and a half years. We originally turned in a lease vehicle, but due to the terrible experience we had had with the original dealer (located North of and a half years. We originally turned in a lease vehicle, but due to the terrible experience we had had with the original dealer (located North of Baltimore), we were not going to buy another Volvo. However, the staff at Annapolis Volvo changed our minds. Their customer service has been top notch from day one. Most recently, we had a fluke engine issue while on vacation 600 miles from home. The car, a certified pre-owned XC90, was stuck in Michigan. When the dealer working on the car in Michigan and Volvo On-Call proved less than responsive, we turned to Nicole who had originally sold us the car. Within two hours I had a call back from both Nicole and Robert Bath, the Service Manager at Annapolis Volvo. We had a solid date on which the car would be finished, were offered the use of a loaner car until it arrived, and were put in touch with an auto transport company that could transport the car home for us for less than the Volvo On-Call Trip Interruption insurance limit. When the car arrived, it was filthy from having come through a snow storm. Robert's team went through the repairs and tested to car to be sure everything was done correctly. They also took the time to clean it up for us! We love our Volvo and could not be any happier with the customer service. This is NOT your typical dealership. More

Horrible dealership, lied about bodywork on cpo vehicle. Called day after purchased when brought to my attention by another volvo dealership. Will not fix or repair to proper volvo standard, will be pursuin Called day after purchased when brought to my attention by another volvo dealership. Will not fix or repair to proper volvo standard, will be pursuing with lawyer. Friendly at first, then after purchase weasels and snakes. Rude and mean when called about issue, simply statong that it DIRECT QOUTE "to cover up scratches". Job was not done in a paint booth, was crudly done by amateur and tape. DO NOT BUY FROM HERE! THROUGHLY INSPECT CAR DO NOT ASSUME THAT IT IS ALL TO STANDARD BECAUSE THEY WILL NOT HELP YOU. More

I was pleasantly surprised by how easy and enjoyable the process of purchasing the vehicle was. Here are some things that made their service excellent: - They provided me with a very nice vehicle at a fai process of purchasing the vehicle was. Here are some things that made their service excellent: - They provided me with a very nice vehicle at a fair price - Everyone that I met was easy to work with - They provided a 90 day warranty on my used vehicle - The salesperson (Rich Readling) was very helpful and is going out of his way to get me a second car key - Rich is very knowledgeable and let me take the vehicle to my mechanic on 15 minutes notice (he really helped seal the deal!) - I was having an issue with getting my tags, so Jon Orofino let me drive out the door with dealer tags for two days until I could resolve the issue - The dealership, offices, and cars are very clean and attractive - The final prep on my car was excellent (and I noticed that they topped off the gas tank - nice touch!) Overall, I would recommend them to all my friends and family when they are in the market for a new or used car. More