Volvo Cars Annapolis - Service Center

Volvo of Annapolis is awesome! I previously submitted a negative review of Volvo Annapolis due to frustration and lack of understanding of the repair process, so I am submitting a f I previously submitted a negative review of Volvo Annapolis due to frustration and lack of understanding of the repair process, so I am submitting a follow up survey apologizing for my previous comments. The team has been greatly supportive and very responsive to my request for information. Walt has kept me in the loop from Day 1 and Mr. Johnson, the Volvo Service Manager provided me with a loaner vehicle as soon as he realized that my car needed additional parts and would be in the shop longer than originally expected. The Annapolis team is awesome and I am glad that I am a member of this Volvo family! I wouldn't have it any other way! More

Warranty repair to Turbo vacuum control After 30,000 service, a fault was found in the vacuum control for the turbo. It was not allowing full turbo boost, therefore very sluggish performance After 30,000 service, a fault was found in the vacuum control for the turbo. It was not allowing full turbo boost, therefore very sluggish performance from the engine. Car still has poor performance. I am back at the dealer again. There were able to get me in the very next day! I am hoping to is corrected. Still love this dealership and the service department.!!! More

Friendly, professional,prompt service, Service Advisor, Luis Cabrera,Is the main reason for my 5 star rating of Annapolis Volvo and why I always return for any service related problems. He Service Advisor, Luis Cabrera,Is the main reason for my 5 star rating of Annapolis Volvo and why I always return for any service related problems. He is knowledgeable and friendly. Just what I expect from a first class dealership. More

10k Service There were no loaner car available for our service, which took closer to two hours. There was also no option to reserve one online either so we had to There were no loaner car available for our service, which took closer to two hours. There was also no option to reserve one online either so we had to wait the duration of the time. More

My review Usually repairs are done well. This time when I picked up my vehicle there was a problem which required me to leave the vehicle again. Usually repairs are done well. This time when I picked up my vehicle there was a problem which required me to leave the vehicle again. More

60K Maintenance The center completed my 60K maintenance in just over 24 hours. They allowed me to pick up the vehicle after the service center closed, which was extre The center completed my 60K maintenance in just over 24 hours. They allowed me to pick up the vehicle after the service center closed, which was extremely helpful. More

Recent Service Luis is always professional, explains the services, and makes the experience easy. He always has clean reliable loaners and when they return our vehi Luis is always professional, explains the services, and makes the experience easy. He always has clean reliable loaners and when they return our vehicle its always washed and ready to go...no waits! More

excellent luis superb in every way and is a strong reason to buy and service a volvo in Annapolis. this high quality work has been sustained for years luis superb in every way and is a strong reason to buy and service a volvo in Annapolis. this high quality work has been sustained for years More

needed a new key and a battery for my spare key I lost my key and needed a new key plus a battery for my spare key. Made the appointment with Luis and actually showed up quite a bit earlier. I was t I lost my key and needed a new key plus a battery for my spare key. Made the appointment with Luis and actually showed up quite a bit earlier. I was taken care of promptly, didn't have to wait long . This service department is truly excellent in every way! More

Very pleased with total experience. Warm greeting upon arrival. Advised of required work/ costs, nice relaxing accommodations for waiting. Service managers very knowledgeable and extre Warm greeting upon arrival. Advised of required work/ costs, nice relaxing accommodations for waiting. Service managers very knowledgeable and extremely competent. Both Luis and Walt are outstanding. More