Volvo Cars Annapolis - Service Center
Annapolis, MD
1,333 Reviews of Volvo Cars Annapolis - Service Center
The service department at Annapolis Volvo is excellent. Kevin is thorough in his explanation of what needs to be done. The waiting lounge is comfortable, too. So the overall experience is always positive. Kevin is thorough in his explanation of what needs to be done. The waiting lounge is comfortable, too. So the overall experience is always positive. More
Kevin is very professional and courteous. After waiting a short time, while the technician diagnosed the issue with my Volvo, Kevin came and explained what needed to be done to repair the pr After waiting a short time, while the technician diagnosed the issue with my Volvo, Kevin came and explained what needed to be done to repair the problem. He had to order some parts and asked if he could call Uber to take me home. He called and kept me posted as to the progress of the repair, explaining every step. He is a valuable asset to Annapolis Volvo. Thank you Kevin! More
Poor quality. They don’t have enough techs or loaners. Consistently have 3+ week back up on getting an apt. My car left the lot twice and had to go right back. Qua They don’t have enough techs or loaners. Consistently have 3+ week back up on getting an apt. My car left the lot twice and had to go right back. Quality issues! The owner needs to get more involved and hire some techs and get loaners. For a dealership that size, 2 loaners isn’t enough. Kevin was a good service consultant but dealership needs more staff More
Excellent service, as always! We appreciated the curtesy transportation to the mall while we waited. Kevin always does a great job! We appreciated the curtesy transportation to the mall while we waited. Kevin always does a great job! More
I am very happy with my experience at Annapolis Volvo. Michelle was great, very attentive, communicated well and professional. I hope to work with her again. Michelle was great, very attentive, communicated well and professional. I hope to work with her again. More
Michelle did an excellent job making sure our 4G install was done correctly. It meant waiting a bit longer but we didn't mind, as the work was completed perfectly. was done correctly. It meant waiting a bit longer but we didn't mind, as the work was completed perfectly. More
Excellent Technicians, responsive Service Managers and comfortable waiting room are examples of outstanding service!!! I am always very pleased with Volvo Annapolis Service Center! comfortable waiting room are examples of outstanding service!!! I am always very pleased with Volvo Annapolis Service Center! More