Volvo Cars Annapolis - Service Center

First service on an S90. Volvo Annapolis employees were courteous and returned my car in short order. Very satisfied. Volvo Annapolis employees were courteous and returned my car in short order. Very satisfied. More

Volvo of Annapolis was able to accommodate me with a late afternoon appointment to fit my schedule. They had me in and out in a very short amount of time which was great!! Thanks Shawn! afternoon appointment to fit my schedule. They had me in and out in a very short amount of time which was great!! Thanks Shawn! More

Most difficult getting hold of service used phone and website finally over 3 business days. Multiple attempts. Finally called A dealer VP and was able to schedule an appointment with Service Manager for website finally over 3 business days. Multiple attempts. Finally called A dealer VP and was able to schedule an appointment with Service Manager for next business day. Took car in was seen immediately took care of my request in one hour More

Most difficult to get a hold of Service Dept use phone left messages and website left messages and website More

Service Dept did provide two alternatives for brake maintenance. One at 1300 and one at $350. maintenance. One at 1300 and one at $350. More

Car was returned with a dirt and oil across the driver side seat, door, and steering wheel. The car should be returned in better shape than received. side seat, door, and steering wheel. The car should be returned in better shape than received. More

The Rep Kevin was awesome, he was able to explain to me what I need to get done. what I need to get done. More

Visited service because On Call light remained on dash. Upon making appointment the service center said it could be a bad backup battery. It turned out it was but there wasn’t one in stock so I had to make Upon making appointment the service center said it could be a bad backup battery. It turned out it was but there wasn’t one in stock so I had to make a second trip. The service itself was fine it’s just unfortunate the battery wasn’t in inventory initially. More

Disappointed that there is a long waiting time to book an appointment that includes a loaner. Also left my car for ten days for service and it still wasn't complete when I got back. Had to wait for over an appointment that includes a loaner. Also left my car for ten days for service and it still wasn't complete when I got back. Had to wait for over an hour while they finished up even thought I told them when I would return. Called three times to alert them when I would pick up the car but went to voice mail each time and never received a call back. My husband was considering purchasing a Volvo based on my previous experience, but now will stick with Lexus due to this change in their service. Excuses of "shorthanded" don't cut it - hire and train more people and get more loaner cars for loyal customers! More

Everything was very smooth, from being greeted on arrival before I even got out of te car to a timely finish with no economic surprises! before I even got out of te car to a timely finish with no economic surprises! More