Volvo Cars Annapolis - Service Center

Thanks Karwin, I really appreciate the work done on my car, you taking the time and care towards the detailed explanations on repairs needed, getting the loaner car for me to use for three days while the car, you taking the time and care towards the detailed explanations on repairs needed, getting the loaner car for me to use for three days while the car was getting repaired and the hassle free repairs under warranty. I expected to pay $2500+ for the catalyst converter and sensor when the second one failed shortly after it arrived in MD; after I had the first one repaired at the Waipahu Cutter Volvo dealership on Oahu, Hawaii just before I shipping it out a month earlier (and yes, I had to pay for the catalyst converter out of my own pocket!). You took the time to check and found that it was still covered under manufacturers warranty and saved me this bill! It was quite a pleasant surprise and I’m glad I’m not getting “swindled” anymore by the only Volvo dealership on Oahu. Much appreciated, Sue. More

Profesionel and competent but it took 7 hours We had our XC90 and V70 in for 7,500 miles service. The only add-on was a battery change. The total duration of the visit took 7 hours!!! And we had r We had our XC90 and V70 in for 7,500 miles service. The only add-on was a battery change. The total duration of the visit took 7 hours!!! And we had reserved time slots for this. We were first in line, when we dropped the cars off, but it seemed I was the last one to leave at 4;30 pm. So, it clearly seems like we got passed by customers arriving later than us. We were told about 2 hours or maybe a little longer, but nowhere near 7 hours. Our clear experience is that we were not important despite the fact that both our Volvo's were purchased at Annapolis Volvo. So, right now, we don't have a great incentive to purchased our next car there. Other than that the service was professional, competent and friendly. More

Mixed Feelings Positive - they fit me in after missing my appointed time. Work was completed an hour faster than the last time I had an appointment. Negative - I Positive - they fit me in after missing my appointed time. Work was completed an hour faster than the last time I had an appointment. Negative - I complained it appeared during the last two visits my fluid levels were not checked or topped off. Guess what...? I got home and the windshield fluids were empty. Note to self. Evaluate pre-paid maintenance. note to admin: your review system is stuck on a loop. Items are completed - error message More

Great Service My service adviser Walt explained everything fully and to my satisfaction. Great service visit, no issues and I appreciate the follow up. Thank you v My service adviser Walt explained everything fully and to my satisfaction. Great service visit, no issues and I appreciate the follow up. Thank you very much. More

Scheduled maintenance Annapolis Volvo never fails me! They’re quick to return calls, always helpful in scheduling service work, and reliably timely and efficient. The ser Annapolis Volvo never fails me! They’re quick to return calls, always helpful in scheduling service work, and reliably timely and efficient. The service department isn’t why I bought my Volvo but they are the reason I always bring my convertible to them for service and mechanical problems. More

extremely satisfied Excellent service and personnel care. I always know that I will be treated well and my car will receive the necessary repair work. I appreciate their Excellent service and personnel care. I always know that I will be treated well and my car will receive the necessary repair work. I appreciate their work! More

Very Friendly and Great Service Annapolis Volvo and their team were very friendly, offered great service at a fair price. This team treats you like family and I cannot recommend them Annapolis Volvo and their team were very friendly, offered great service at a fair price. This team treats you like family and I cannot recommend them highly enough. Thank you to everyone over at Annapolis Volvo. More

Perfect service experience I needed the one-year service for my 2019 XC40 and was pleased to get a quick, convenient appointment even though it was Christmas week. Walter Cleme I needed the one-year service for my 2019 XC40 and was pleased to get a quick, convenient appointment even though it was Christmas week. Walter Clements, Asst. Service Mgr., was very knowledgeable and helpful, continuing the excellent service that I have come to expect from Volvo Cars Annapolis. Frankly, I was stunned to learn that when Volvo says that it covers all required maintenance during the warranty, it means it -- I really was expecting some charge for something. From the day I started looking for a car with Thom Lamm, my experience with this dealership and all of its representatives, has been perfect. I continue to be extremely happy with both my car and the dealership and would give more stars if I could. More

Extremely long time to complete repair The people at Volvo Annapolis are very friendly. The reason I am only giving 3 stars is because it took 4 hours to complete the replacement of a thir The people at Volvo Annapolis are very friendly. The reason I am only giving 3 stars is because it took 4 hours to complete the replacement of a third brake light! And my appointment was first thing in the morning. I received an email stating that the work was done, but I did not receive my car until 40 minutes later. I was told it took that long to do the paperwork. Not a chance. I will certainly go back and hopefully it won't take so long. More