Volvo Cars Annapolis - Service Center

great service, amazing people Since the 1990's, the service at Annapolis Volvo has always been exceptional. The service advisors are exceptional and so are the support staff within Since the 1990's, the service at Annapolis Volvo has always been exceptional. The service advisors are exceptional and so are the support staff within the service and parts departments. Everyone always bends over backwards to make me feel welcomed and special. More

Great as usual Always a good experience at Annapolis Volvo. They are very accomodating when I have to change my appointment time which, unfortunately, I have to do o Always a good experience at Annapolis Volvo. They are very accomodating when I have to change my appointment time which, unfortunately, I have to do often because of my work schedule. Luis is always a pleasure and the waiting area is pleasant and has good (and fast) wifi. My car is usually ready ahead of the predicted time. The only drawback is that the person who handles the technical help (needed frequently with the XC90 touch screen - is available on a very limited basis and I wind up waiting for him a long time (I never wait for any other service at Annapolis Volvo). Also have had some awkward moments when it came to his help with the on call svcs. I've chosen to forgo some of the services I am supposed to be getting just to avoid having to schedule and do another one on one with him :( Everyone else is fantastic though! More

Great experience I was please with the total experience on Dec. 3, 2019. Everyone was friendly and seemed interested in why I had to bring my car in. The car was repai I was please with the total experience on Dec. 3, 2019. Everyone was friendly and seemed interested in why I had to bring my car in. The car was repaired in a timely manner. More

Not a Good Experience! Took 10 days to get truck looked at and to repair a caliper and a sway bar link. Bought a used truck, had our mechanic check it out, returned it with Took 10 days to get truck looked at and to repair a caliper and a sway bar link. Bought a used truck, had our mechanic check it out, returned it with a report of extensive rust, right brake caliper needed and sway bar link missing. Not sure how this went thru inspection. Volvo promised a resolution and it was addressed but communication and delay in the actual repair was beyond poor customer service. More

Great customer service! Great customer service, professional, friendly & helpful!!!! Its always a pleasure to see Luis, he takes his time to answer my questions & explain in Great customer service, professional, friendly & helpful!!!! Its always a pleasure to see Luis, he takes his time to answer my questions & explain in details. Nice & clean environment. More

Volvo service is great! Service guy was friendly, yet professional. He even said: “we’ll get you on your way as soon as possible”. It’s nice when people are cognizant of oth Service guy was friendly, yet professional. He even said: “we’ll get you on your way as soon as possible”. It’s nice when people are cognizant of other people’s time. More

Volvo S90 It was easy to schedule the appointment and they accommodated my timing needs. I will definitely continue to use Volvo Annapolis for service needs in It was easy to schedule the appointment and they accommodated my timing needs. I will definitely continue to use Volvo Annapolis for service needs in the future. More

Length of time for service When I made the appointment I asked how long it would take and they said 1 1/2 hrs. Fine. When i arrived I asked again and they said probably 2 hrs. When I made the appointment I asked how long it would take and they said 1 1/2 hrs. Fine. When i arrived I asked again and they said probably 2 hrs. OK, I can understand since there were others ahead of me. It ended up taking 3 1/2 hrs. and they didn't say there were any problems that made it take longer. So I'm a little disappointed in their setting my expectations about the length of time. I ended up not reaching a meeting as I had expected. More

40,000 mile service visit Overall a great experience as usual. The service writers are great to work with. Waiting area is great! I had only one small complaint. The car had h Overall a great experience as usual. The service writers are great to work with. Waiting area is great! I had only one small complaint. The car had hand prints on the hood and wheels from what I presumed to be greasy mechanic's hands. More

Excellent service as always I enjoyed fresh coffee and a trip around the show room as well as a comfortable chair while I waited. Walt resolved a problem with my gas knob attac I enjoyed fresh coffee and a trip around the show room as well as a comfortable chair while I waited. Walt resolved a problem with my gas knob attachment for me. And I was on my way. Barbara More