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Volvo Cars Bellevue

Bellevue, WA

4.6
397 Reviews
Call Dealership (425) 249-7393

420 116th Ave NE

Bellevue, WA

98004

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397 Reviews of Volvo Cars Bellevue

August 05, 2024

I online ordered a Volvo ex30 last year, paid $500 deposit, on May this year, I cancelled the order because of production delay and tariff, since then, I called them multiple times, at least 6 times, More

by Jinhua_lou
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Aug 15, 2024 -

Volvo Cars Bellevue responded

Jinhua_Lou, we have cut through the red tape and have been able to complete the refund process. The $500 refund is being credited back to the card that you used to pay for the deposit. Unfortunately, as is typical with these types of things, the refund will take 5-10 days to process but it is in the works. If you have not seen the credit back in your credit card account within that time, please reach out to me at the email address below and let me get involved again. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

August 01, 2024

Great customer service from hector and Chris and all the techs no matter what the issue they are always friendly and willing to help More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, chris
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Aug 01, 2024 -

Volvo Cars Bellevue responded

Claudia - We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 01, 2024

Chris has professional attitude that leaves me to think back about his knowledge and caring. More

by arr40404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Aug 01, 2024 -

Volvo Cars Bellevue responded

Thanks for giving a shoutout to Chris! We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

July 24, 2024

They were on time and professional. They went out of their way to accommodate our needs. More

by SAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Jul 25, 2024 -

Volvo Cars Bellevue responded

Thanks so much for the 5-star review of Volvo Cars Bellevue! We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

July 17, 2024

Poor planning and communication. Must write fifteen words total. Still have one more to go. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Jul 18, 2024 -

Volvo Cars Bellevue responded

We are concerned to hear that we fell short in our communication. I would like to learn more about what transpired and hopefully improve your experience. Please reach out to me at the email address listed below with your full name and best contact number. Also, when you contact me, please reference the name, "None" so that I can associate your email with this review. Thank You, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

Jul 19, 2024 -

Volvo Cars Bellevue responded

Mr. Metschke, Thank you for contacting me with your information. One of our store managers will reach out to you shortly to see what we can do to improve your experience.

July 16, 2024

Chris Rielly service advisor gives good customer service. I would recommend him as he is pleasant to deal with. More

by WYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rielly
Report | Print
Jul 16, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

July 14, 2024

Service experience was tops! I called and was able to speak with someone quickly and arrange for a courtesy car during my service. Check in was fast and painless. The loaner car More

by lizaturley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Jul 15, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

July 03, 2024

Good service. Gave me loaner as soon as i dropped of my car. Though disappointed on the car quality due to frequent issues More

by sai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jul 03, 2024 -

Volvo Cars Bellevue responded

Thank you for your feedback! We're glad to hear that our team at Volvo Cars Bellevue provided good service and a loaner vehicle promptly. We apologize for any inconvenience caused by the car quality issues and appreciate your understanding. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

June 23, 2024

They are doing a great job with my XC40 everytime. My AC issue has been resolved and the service is great. More

by Bhanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Jun 24, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

June 11, 2024

Bellevue Volvo goes above and BEYOND to meet your every need.. My service representative and mechanic returned my car in the least amount of downtime possible. More

by trudyolson
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don French
Report | Print
Jun 12, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

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