Volvo Cars Bellevue

Professional and friendly Maintenance service. Everything thoroughly inspected. No surprises. Informed about upcoming needs (brakes service), with plenty of warning so I can Maintenance service. Everything thoroughly inspected. No surprises. Informed about upcoming needs (brakes service), with plenty of warning so I can plan. Car shiny clean when I picked it up. Courtesy car convenient and available and comfortable. More

Prompt Very prompt and friendly service. Would love to see a fruit bowl though not a huge deal. Even held my dog with separation anxiety while I used the res Very prompt and friendly service. Would love to see a fruit bowl though not a huge deal. Even held my dog with separation anxiety while I used the restroom. Thank you More

Exceptional Service!! Hands down the best dealership I have ever purchased a vehicle from. Fast Friendly and by far the best prices!! I will always look here first when nee Hands down the best dealership I have ever purchased a vehicle from. Fast Friendly and by far the best prices!! I will always look here first when needing to purchase my next vehicle! More

Schedule Maintenance Service for my car took too many days(three to be specific) for changing the oil and a defective thermostat. I do believe if there are other prioriti Service for my car took too many days(three to be specific) for changing the oil and a defective thermostat. I do believe if there are other priorities ahead of my maintenance schedule, customer should be told. Thank you. More

Absolute customer service failure We scheduled an appointment based on the fact that they said they had our part ready and reserved. We showed up and waited over two hours before findi We scheduled an appointment based on the fact that they said they had our part ready and reserved. We showed up and waited over two hours before finding out that they did not have the part. They said it would only take an hour to an hour and a half, but we ended up being there for three hours and they didn’t even fix the problem. They then said we’d have to reschedule. The staff were friendly, but they were clearly disorganized and didn’t communicate appropriately. More

Fast fix but poor communication with service team Brought my car in on a Friday morning after they told me the service should not wait. Texted them for an update on Monday and they said it was not do Brought my car in on a Friday morning after they told me the service should not wait. Texted them for an update on Monday and they said it was not done. Texted again Wednesday, didn’t know what car I was talking about. Asked with more detail, found out my car had been completed Friday afternoon and they never told me. So great they finished the service quickly, not great it took me prodding them many days later to find out it had been completed days ago. More

Great customer service Overall great focus on Customer service and customer experience. It’s always a pleasure to interact with the staff at Volvo Cars Bellevue. They’ve con Overall great focus on Customer service and customer experience. It’s always a pleasure to interact with the staff at Volvo Cars Bellevue. They’ve consistently deliver beyond expectations. More

Timely and thorough. No funny business. They didn’t try to sell me extra service and even cleaned my car and told me the status of parts that will need service in the futu No funny business. They didn’t try to sell me extra service and even cleaned my car and told me the status of parts that will need service in the future without replacing them prematurely. More

Great service Although we didn't purchase our Volvo xc90 at this dealership, they have taken great care of our car and our family since we moved to PNW in 2011 Ve Although we didn't purchase our Volvo xc90 at this dealership, they have taken great care of our car and our family since we moved to PNW in 2011 Very knowledgeable staff, super friendly and they do their best to make service appointments as quick and painless as possible Thank you! More

I was my own sales representative. Poor preparation. * I came in to the dealership on July 16th and particularly specified what I was looking for (colors and configuration). I was told that the car that * I came in to the dealership on July 16th and particularly specified what I was looking for (colors and configuration). I was told that the car that matches my criteria was not available. Since that day for the next 2 month Sales person was trying to sell me numerous cars that didn't match my criteria. I think it's important to respect customer's wish and not try to make me settle for less. I kept insisting on the model/specifications I originally outlined. * After almost 2 months, on September 5, Sales rep sends me an email stating he "did a national search for me and configuration that Im are looking for is not available... ", which was hard to believe. Considering that I don't have internal tools, it took me about 30 min to find a car that fits my description in Utah. --- Please note, I found a car myself and sent it to the sales rep. I was my own sales representative, I paid for shipping too. * A dealer was indeed kind enough and agreed to transport that car to me from a different state, I came in the same day on September 8 and posted a deposit. I was told it typically takes 2 weeks for a car to get here. * Three weeks later, I scheduled a car pickup with a Sales rep. Evening before, I get a call that the car is "delayed" and it will take another week. Overall it took 30 days for a car to get here from Utah (12 hour drive). * October 9, I schedule an appointment to pick up a car. Paperwork was clearly not ready and it took me 2 hours to get the keys. Should it really have to take that long to sign 10 documents? Sales rep also failed to mention that I got _a special price_ for Amazon employees. After I picked up a car, he was calling me multiple times a day to sign some documents. Again - preparation was horrible. More