Volvo Cars Gilbert - Service Center

Very pleased with service. Speed of service and helpfulness of Service Agent was excellent. Even helped get a rental car for the day delivered to the dealership. It is about a 40 minute drive to helpfulness of Service Agent was excellent. Even helped get a rental car for the day delivered to the dealership. It is about a 40 minute drive to the dealership and another is closer but we like this one. I had both rear hubs replaced in 5 hours. I was amazed. More

Jud is a great service rep and Bill is a skilled and honest mechanic. They provided the guidance and saavy I required to skillfully fix my vehicle quickly and efficiently. I am continuing because this s honest mechanic. They provided the guidance and saavy I required to skillfully fix my vehicle quickly and efficiently. I am continuing because this silly survey will not accept a simple explanation of the excellent service I got if I do not write 250 characters. More

As always, Kyle, service consultant, was very courteous, respectful, knows what he is doing, got a loaner for me quickly, being that my car was going to be serviced all day, gave me a courtesy call when my respectful, knows what he is doing, got a loaner for me quickly, being that my car was going to be serviced all day, gave me a courtesy call when my car was ready, previous to that to inform me about the price of the repair. Very happy with the work done and with the overall service. Please let me know when you move to Tempe. Thanks. More

We had a problem with our V70 pulling hard to the right, so much so that it became a safety issue. It was easy to get an appointment suitable to our hectic schedule. Brian took the extra time to explain th so much so that it became a safety issue. It was easy to get an appointment suitable to our hectic schedule. Brian took the extra time to explain the process by which the adjustments needed to be made. He spoke in terms that I could understand, which I really appreciate, and his manner is soft-spoken, yet friendly. The 4-wheel alignment was made and at a price I can live with. The drive home was perfect. There is another issue for the alignment that I will take care of at later date, due to cost. We know Brian from a previous dealership, so I trust his judgment. The variety of waiting areas is a plus, when you want a quiet place to relax. Everyone was very welcoming. This is not my first visit to the 'new' dealership, and as with the other times, you have created a customer for life. More

Todd was the most professional, helpful, knowledgeable, accommodating employee I could ask for. I just bought a new 2011 XC90 after being out of Volvo for about 15 months. Prior to that, I drove the XC90's accommodating employee I could ask for. I just bought a new 2011 XC90 after being out of Volvo for about 15 months. Prior to that, I drove the XC90's for eight years. I came back to Volvo for the quality and the safety of the XC90. But Todd's amazing customer service was so much more than I expected, he helped confirm my decision to go back to driving the Volvo XC90 is a great decision. Thank you, Todd, for your outstanding service. More

Todd is very helpful and knowledgeable. The wait time for service was acceptable and even if it weren't, there is complimentary food and beverage. I especially liked the cappaccino machine! The two tim for service was acceptable and even if it weren't, there is complimentary food and beverage. I especially liked the cappaccino machine! The two times I have been back to the dealership since my initial purchase, I have been offered a carwash, which of course I accepted! More

First time I go o this dealership, I have had a wonderful esperience from the moment I walked in. Kyle is very courteous, respectful and accurate on his advice, really knows what he is doing. The lounge is c esperience from the moment I walked in. Kyle is very courteous, respectful and accurate on his advice, really knows what he is doing. The lounge is clean and comfortable. I love the snacks you have and the coffee is great. I would definitely go back to you and recommend you to my friends. Keep me posted when you move. Thank you so much for the wonderful experience I had yesterday. More

This was my first time using this dealership and my experience was excellent. My Volvo broke down and I had to take it in for repairs. My service representative was Kyle and he provided me with excelle experience was excellent. My Volvo broke down and I had to take it in for repairs. My service representative was Kyle and he provided me with excellent customer service from beginning to end. He kept me informed about the prices, services and options available.He contacted my previous dealer in Florida and he even contacted Volvo cars in order to help me get the best deal possible for my repairs. He also arranged transportation for me to pick up my car. I would recommend this dealership without any hesitation and I will return in the future. More

My professional expertise is in the area of creating extraordinary client experiences so you can imagine that my expectations are very high when I approach any company as a customer. My experience with extraordinary client experiences so you can imagine that my expectations are very high when I approach any company as a customer. My experience with Kyle at Volvo of Tempe is nothing like I have ever experienced before from start to finish. What made this experience absolutely outstanding was Kyle's ability to key in on unexpressed needs and fulfill them before I even had to ask. He viewed my experience with his firm from my perspective and even surprised, delighted and amazed me with his judgment calls, customer care and kindness. Places like this should be rewarded with praise and business. I intend to give them both. Heidi Guest Phoenix, Arizona More

I had some serious electronics demons with my 2001 CX. Mike Lawrence and his service crew kept after tenaciously until the issue was resolved. Having been in sales and service in my career in the computer Mike Lawrence and his service crew kept after tenaciously until the issue was resolved. Having been in sales and service in my career in the computer sales and major account management. So I know there is a right way and a wrong way to treat people/customers. I came away feeling good as a person as well as a customer. More