Volvo Cars Gilbert - Service Center

We scheduled a service to coincide with a glass windshield replacement for Wednesday, July 5. But as it turned out, the auto glass company never showed, and then your service department never call windshield replacement for Wednesday, July 5. But as it turned out, the auto glass company never showed, and then your service department never called us to let us know that Glass was not going to be fixed or that they were not going to service the car. So come 4:30ish pm we realised we had not yet heard from Volvo service about our vehicle, so we called and Kevin was gone so Ian spoke with a different agent who filled us in that the car didn't get its windshield repaired and when we got to the dealer shop they told Ian the car was not scheduled to be serviced when we know it was and I witnessed that it was scheduled to be's serviced because I was there when my husband placed the call to the service department to schedule it. They then denied it was scheduled. But they never apologized for the mistake of not communicating what had happened and now saying that the windshield repair shop was supposed to call and let us know, but they never called either! What bothers us both the most, though is how unprofessional the gentleman were and how they denied that the car was never serviced when they knew full. Well, we wanted to have the windshield and the service done together, and instead, they argued with my husband and tried to deny it, but then There was on the sheet showing that was to be serviced, but when we went back the next day or two days later, it was deleted so there's no proof instead they just mocked my husband behind his back when he was leaving. I'm very reluctant to return to the service department because they're so disrespectful to their customers who pay their bills. I can't be sure I can trust him to do a good job servicing my vehicle now. More

Michael was very professional and it is very convenient to use one of our office spaces to work while I wait. to use one of our office spaces to work while I wait. More

Michael is very professional. He provided excellent customer service and communications on the status of our vehicle. Will be back! He provided excellent customer service and communications on the status of our vehicle. Will be back! More

1 and a half hour quoted for oil and filter change was about 3 hours about 3 hours More

Very professional, efficient, overall very pleasant experience. No complaints at all. Likely will come back. experience. No complaints at all. Likely will come back. More

Michael was so helpful and kind! I appreciated that the dealership was able to get me a courtesy vehicle and provided transportation to and from my house. They were able to fix an is I appreciated that the dealership was able to get me a courtesy vehicle and provided transportation to and from my house. They were able to fix an issue with my car that I have been dealing with for many months. More

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It was quick and they arranged for Lyft to my workplace. The price was reasonable. The price was reasonable. More

I love this dealership, the customer service if wonderful, service advisor’s helpful and friendly. wonderful, service advisor’s helpful and friendly. More

The Customer service was great and very helpful. I was however disappointed in the technician service’s. I had taken in my car in for routine maintenance two weeks ago and also this past Monday 5/ I was however disappointed in the technician service’s. I had taken in my car in for routine maintenance two weeks ago and also this past Monday 5/22 for a part replacement. My disappointment is that I had the drive to Autozone to purchase coolent and refill it. Two days after my services I was getting a warning message that my coolent was too low and needed to be filled and that my car engine needed to be shut off. So…I was under the impression that was something checked upon services. Also, having my car washed after my services was not very good at all. It needed to be washed again after picking up my car. More