Michael Uchida

I like this dealership. (Elegant, well-laid out, comfortable.) Tony Alamada treats customers with dignity and respect. When I'm ready for a new Volvo, I will call Tony. (Elegant, well-laid out, comfortable.) Tony Alamada treats customers with dignity and respect. When I'm ready for a new Volvo, I will call Tony. I greatly appreciate the Uber lifts to and from. I live only a few miles away but too far to walk so very appreciative for a ride home while you work on my auto. I always had trust in the mechanics there but now I'm not so sure. To me, your Service Dept. has too much employee turnover as far as service reps. And it seems like the warm helpful ones leave and the colder ones stay. New guy Josh was good the other day. HOWEVER, I am quite upset to learn my auto was NOT test drove after the windshield recalibration as I was told it was. (Miles IN was same as miles OUT so no test drive was done.) Shame on Volvo to have NOT provided the full service that I had to pay $75 above my $0 deductible for "VOLVO quality service". I did inform Joshua when I realized that the test drive was NOT done, that IF an issue arises because quality control was NOT done, I will hold Volvo responsible. More

by kimnickerson1 Verified Customer Verified Customer

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The 20K mileage service went without any issues. In and out within a day. Fairly sure it was mostly an oil and filter change with just an all over vehicle inspection. Dealership was friendly and In and out within a day. Fairly sure it was mostly an oil and filter change with just an all over vehicle inspection. Dealership was friendly and quick to get us taken care of. More

by CraigS Verified Customer Verified Customer

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I’m not sure if this was a fluke or not, but it took Volvo Cars of Gilbert several days to fix my vehicle… in the end, all it really needed was a new battery… which was under warranty. I was told it too Volvo Cars of Gilbert several days to fix my vehicle… in the end, all it really needed was a new battery… which was under warranty. I was told it took so long to fix because a lot of their technicians were sick. While I understand, the reality is that I had an appointment that they couldn’t keep. I had to get a rental car at my own expense so I could get around on the weekend and to and from work for 3 days. I then left for a business trip and my car was still not repaired. To their credit, they sent an uber (upon my request) to transport my partner who picked up my car for me while I was away. At least my service advisor, Michael, was polite and pleasant to deal with. But when my lease is up, I don’t think I will get another Volvo - just my experience. More

by jlodola Verified Customer Verified Customer

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Michael and the rest of the team were quick to get me checked in. Everyone was friendly. Michael explained everything to me. They informed me how long they expected the service to take and kept me update checked in. Everyone was friendly. Michael explained everything to me. They informed me how long they expected the service to take and kept me updated throughout the appointment. More

by ktdegrand Verified Customer Verified Customer

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5 star service all around! Thank you Michael for your above and beyond professionalism! Got me in and out for my brake service! Thank you Michael for your above and beyond professionalism! Got me in and out for my brake service! More

by nikoredmoon Verified Customer Verified Customer

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Reviews/results are extensive and informative explaining why any particular service is needed. Services such as transportation to & from are available when necessary. why any particular service is needed. Services such as transportation to & from are available when necessary. More

by mae19882ed Verified Customer Verified Customer

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Michael has always been exceptional! We specifically seek out Micheal because of his professionalism and efficiency. We can always count on Micheal for honesty and reliable sssistsnce wh We specifically seek out Micheal because of his professionalism and efficiency. We can always count on Micheal for honesty and reliable sssistsnce when it comes to service at Volvo. More

by JOEL.VEGA.601 Verified Customer Verified Customer

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I dropped off my car for service the evening before. I did not hear from anyone until about 4 PM the following day to let me know that they were going to have to keep it another day to look at the windo I did not hear from anyone until about 4 PM the following day to let me know that they were going to have to keep it another day to look at the window the next morning they called to tell me what the problem was and that I could come pick up the car. After further inspection of the car after I left my door panel was damaged and no one told me of this. I called immediately and was told to send an email and pictures to Josh. Josh followed up with an email on Monday letting me know they ordered a new door panel. It would be 12 to 14 days. They would call when it arrived to schedule the install. There was no apology or explanation. More

by cpettypool1 Verified Customer Verified Customer

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Dealership was clean. Staff was attentive. The work was completed in a timely manner and I got regular updates throughout the process. Staff was attentive. The work was completed in a timely manner and I got regular updates throughout the process. More

by rpjones007 Verified Customer Verified Customer

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I have been coming to this dealership for approximately 8 years and have only had good experiences. Everyone is always friendly and professional. I like receiving the video/progress of work being done on m years and have only had good experiences. Everyone is always friendly and professional. I like receiving the video/progress of work being done on my vehicle. I have normally only dealt with Michael and he is great. More

by REFPADILLA Verified Customer Verified Customer

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