Volvo Cars Lisle

Great experience! Ashley (my sales person) knows EVERYTHING about Volvos! It's crazy all she knows. Such a gift she has at answering questions, explaining the ins a Ashley (my sales person) knows EVERYTHING about Volvos! It's crazy all she knows. Such a gift she has at answering questions, explaining the ins and outs of the car, etc. So happy I left my small town (slightly corrupt) dealership and headed to Lisle for my new Volvo. More

Today, I drove through heavy rain and fog to get to my appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing). He started asking me questions and stated there was not enough time for all of them - I was annoyed, but I said to drop the interior detailing. He still said there was not enough time as they close at 3pm. This made me upset. I started asking why I was scheduled for an appointment if there was not enough time for the services I asked...his response was that there were lots of new people coming in and out and they were using an AI system for scheduling or the person correctly scheduled my appointment as each diagnosis takes about an hour...which was very weird after he told me that detailing alone takes a half-day. Basically any reason other than someone made a mistake (I made my appointment by speaking with person.) I was very frustrated as I drove through very poor conditions only to be told nothing could be done. In fact, when discussing my service concerns, he kept saying what he thought the cause was...(e.g. A/C issue was due to a leak or cooling system needed to be recharged.) In all of my prior visits, I was always told by the service consultant they could not say what the problem was until Service Tech examined the car. I have always appreciated Lisle Volvo and have my car service there when there are several Volvo dealerships closer to me. I could have accepted if I was told someone made a mistake and apology for driving through poor conditions. Instead, my takeaway is this can happen again. Who is to know with all these new people and this AI system. If Volvo Lisle Management reads this...let your employees know how they treat customers matter. More

They were very efficient and helpful. Gave us great information. Would definitely recommend them to others. Gave us great information. Would definitely recommend them to others. More

The overall experience was very good. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. More

Very easy place to do business. Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close o Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close out deal. Overall excellent experience. More

I had multiple dealer options for my Volvo purchase. I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase for me. He surprised my wildest expectations. I strongly recommend Chris for a car purchase More

Chris, Andreas, Sal & Freddy were awesome. Chris spent hours going over all the features of the new car and deserves a huge raise. Chris spent hours going over all the features of the new car and deserves a huge raise. More

Service was the usual great experience. Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you dr Everyone knows you will spend time waiting for your car to be serviced no matter the problem . That said you are informed from beginning until you drive away. That in itself means a successful feeling to the time spent waiting. Knowing what’s going on. Justin Storr was friendly, professional and seemed to take your visit personally and made sure you felt comfortable with what was going on. A pleasant surprise from what you might expect elsewhere. Thanks Justin! More

Jack was super helpful and knew the answers to all of our questions. Highly recommend! questions. Highly recommend! More