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Volvo Cars Lisle
Lisle, IL
1,331 Reviews
Volvo Cars Lisle, winner of the 2023 Volvo Excellence Award, has been servicing the Chicagoland area for over 60 years. Learn more about us at https://bit.ly/3IhT9gR
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,331 reviews
January 24, 2024
If you take your car to the Volvo dealership because it won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and the parts... but when you get your car back, it still has the same problem; how should you feel if they tell you "You have to pay again if you want us to find and fix your problem." You already paid them to find the problem and fix it. The Volvo dealership screwed up by not following the proper diagnostic procedure - Reproduce the problem, Verify the Cause of the Problem, Fix the Problem, and Verify the Repair. In my example above, what they did is, they guessed. They replaced a flue injector in my car because that's what the mechanic assumed it would be, and that is what the computer was reporting per the dealership. The mechanic did not diagnose the problem; he just took a guess and installed a fuel pump. It didn't fix our issue, so they replaced the spark plugs, and I paid out of pocket for both repairs. I have already paid for the diagnosis; however, the issue continues, and at that point, Volvo dealerships' mechanics keep guessing about the problem my car is experiencing. On my second trip to the dealership, I asked the associate to show me the part they removed from the vehicle and have them demonstrate that it was indeed faulty. They told me that is impossible; they should keep removed parts on hand for at least a few days in case the customer wants to claim them because that is the law. I have every right to have any part taken from my vehicle returned to me. This situation violates law 815 ILSC 306/80 section 8. It is falsifying a repair that was initially not there or altering a motor vehicle to create a condition requiring a repair. Had the mechanic tested for the starter initially, as he should have, he would have realized that the starter wasn't working. Those two additional repairs were one hundred percent unnecessary. Therefore, I am submitting this request for reimbursement for the two services that the Lisle Volvo dealership performed without properly doing diagnostics on my vehicle. It isn't my fault that the Lisle Volvo dealership has hired negligent mechanics to work at their establishment. Reimbursable 1: dated 12/04/2023 - $ 1,533.69 Reimbursable 2: dated 12/26/2023 - $ 1,012.52 Total: $ 2,546.21 At this point, I was assured by the Lisle Volvo manager that this last repair had solved my problems. We are happy to pay for the repair deemed needed and accurate, which was the starter, which the advisor told us cost between $700-800. However, we are not interested in paying for the repairs noted above; if anything, the goodwill should be applied to the services above. More
by agamo@outlook.com
January 16, 2024
My experience in leasing a Volvo, with Sales Specialist Lolita Cook, was exceptional! She was thorough in getting to know a little information about me and my needs before we walked onto the lot to look at Lolita Cook, was exceptional! She was thorough in getting to know a little information about me and my needs before we walked onto the lot to look at any vehicle. She showed me several models before I settled on the XC40 Core. This was probably the best, and smoothest, car purchasing experience that I have ever had. Once the model was decided upon, the financial aspect was just as smooth of a process. Sal was also thorough and succinct when explaining the leasing process. I anticipate being a repeat customer for years to come! More
by sgage423
Verified CustomerJanuary 14, 2024
The sales rep, Ashur, was knowledgeable and fully committed to our dialogue. Other staff performed responsively and professionally to get us to the conclusion of our deal. The whole experience was p committed to our dialogue. Other staff performed responsively and professionally to get us to the conclusion of our deal. The whole experience was pleasant and non-stressful. More
by terry.g.kerns2
Employees Worked With
Other Employees :
Natalie Staley -*****, Ashur Merza
January 13, 2024
Ashur went above and beyond to get me a great car and a great deal. Easy to work with, friendly, knowledgeable, and the dealership was great too. great deal. Easy to work with, friendly, knowledgeable, and the dealership was great too. More
by rmjz12
January 11, 2024
Personal, professional and extremely knowledgeable They provided personal and professional and were extremely knowledgeable, able to answer my many questions. provided personal and professional and were extremely knowledgeable, able to answer my many questions. More
by pitting.ernst
Employees Worked With
Bob Makowka
January 11, 2024
The experience was good and we didn’t have to wait too long. Overall very satisfied! long. Overall very satisfied! More
by heathergklein
Employees Worked With
January 10, 2024
Chris is a great salesman, he was very informative, attentive, and personable. This is my first Volvo ever purchased. Chris changed my perspective of Volvo being a Soccer Mom brand lol. I do appreciate attentive, and personable. This is my first Volvo ever purchased. Chris changed my perspective of Volvo being a Soccer Mom brand lol. I do appreciate his expertise and also the staff at Volvo. I’m looking forward to purchasing another vehicle from Chris at Volvo Lisles. More
by J Hart
Employees Worked With
January 09, 2024
I popped in for a lease renewal… seamless and amazing experience. High praise to Merza experience. High praise to Merza More
by gnarlyknots
January 07, 2024
Have been working with Lolita Cook for about 10 years. She is great to work with! She is great to work with! More
by PAIGE62
