Volvo Cars Lisle

Excellent service overall. Lolita Cook is a wonderful salesperson. Lease process was very easy and smooth Lolita Cook is a wonderful salesperson. Lease process was very easy and smooth More

Volvo Cars Lisle is an outstanding dealership. The calm, welcoming atmosphere paired with knowledgeable and helpful staff creates a great experience every time. Chris Gough has stayed in touch wit The calm, welcoming atmosphere paired with knowledgeable and helpful staff creates a great experience every time. Chris Gough has stayed in touch with me throughout each year of my lease, making the process of renewing and transitioning to a new vehicle absolutely seamless. While I considered other brands, I ultimately returned because of the trust and respect Chris consistently provides. His exceptional service is the reason I remain a loyal and happy customer. More

We've been a customer at Volvo Lisle for many years. Always a great expereince! Always a great expereince! More

Everyone at the dealer was knowledgeable, helpful, quick to follow up to any questions. One of the best car buying experiences ever. to follow up to any questions. One of the best car buying experiences ever. More

Lolita was such a help her patience and knowledge made this purchase a truly enjoyable experience. this purchase a truly enjoyable experience. More

Today, I drove through heavy rain and fog to get to my appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing). He started asking me questions and stated there was not enough time for all of them - I was annoyed, but I said to drop the interior detailing. He still said there was not enough time as they close at 3pm. This made me upset. I started asking why I was scheduled for an appointment if there was not enough time for the services I asked...his response was that there were lots of new people coming in and out and they were using an AI system for scheduling or the person correctly scheduled my appointment as each diagnosis takes about an hour...which was very weird after he told me that detailing alone takes a half-day. Basically any reason other than someone made a mistake (I made my appointment by speaking with person.) I was very frustrated as I drove through very poor conditions only to be told nothing could be done. In fact, when discussing my service concerns, he kept saying what he thought the cause was...(e.g. A/C issue was due to a leak or cooling system needed to be recharged.) In all of my prior visits, I was always told by the service consultant they could not say what the problem was until Service Tech examined the car. I have always appreciated Lisle Volvo and have my car service there when there are several Volvo dealerships closer to me. I could have accepted if I was told someone made a mistake and apology for driving through poor conditions. Instead, my takeaway is this can happen again. Who is to know with all these new people and this AI system. If Volvo Lisle Management reads this...let your employees know how they treat customers matter. More

Great experience! Ashley (my sales person) knows EVERYTHING about Volvos! It's crazy all she knows. Such a gift she has at answering questions, explaining the ins a Ashley (my sales person) knows EVERYTHING about Volvos! It's crazy all she knows. Such a gift she has at answering questions, explaining the ins and outs of the car, etc. So happy I left my small town (slightly corrupt) dealership and headed to Lisle for my new Volvo. More

The overall experience was very good. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. More

They were very efficient and helpful. Gave us great information. Would definitely recommend them to others. Gave us great information. Would definitely recommend them to others. More